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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I reached out and filed a claim, my phone was repaired in two days and in less than 10 minutes! The tech communicated with me about where he was and exactly when he would arrive! I've never had insurance because i didn't think i needed it, but i'm SO glad i did this time. Will definitely recommend Asurion to all my family and friends.
I have had an appalling experience with Asurion's warranty service. As a first-time claimant, I submitted all required paperwork and followed their instructions precisely. Despite this, my claim was unjustly rejected without any clear explanation.
The final letter I received simply stated my claim was denied, which felt like a blatant dismissal of my legitimate request. I expected a fair evaluation and transparent communication, but instead, I encountered evasive responses and what seemed like intentional obfuscation.
When I sought further resolution, I was assured that everything could be resolved by contacting the claims review department. However, once I attempted to reach them, I was blocked from doing so and instructed to resubmit my claim even though I had no means of doing so, and this could only be done on the company's side. This unnecessary delay could have been avoided if they had informed me of this and resubmitted my claim on the initial call.
This constant deflection and evasion is completely unacceptable. It is clear that Asurion's handling of claims is not only inefficient but also deliberately obstructive. Customers deserve honesty, respect, and a resolution process that reflects integrity.
I strongly urge others to be cautious when considering Asurion's warranty service. Based on my experience, their practices are deceptive and their service is profoundly unsatisfactory.
Dropped off my iphone and it was fixed within an hour. Super quick and helpful would definitely recommend them to anyone
Service was great.quick and easy.we already had a claim number and it was easy to pull up our information and issues that needed to be fixed.all employees in store are very kind and polite when we ask many questions or advice.when recieved device it was like new.my son was very happy. A special thanks to Alfredo for his great service..
Asurion was quick to respond to my replacement of another phone which had been damaged, friendly and very knowledgeable customer service and I would recommend them to family, friend and others.
The service was quick and easy and the guy was nice
It's was a good experience the customer service team did their best job
The representative is very helpful, knowledgeable and pay attention to the details, the value for the service is a little on the high side.
I had a nightmare of a phone problem that I sat in the apple store working on for 2 hours. They couldn't help me without a potential service fee of $400 and couldn't guarantee that I wouldn't need a new $800+ phone even after that. I filed a claim and went to the At and T store off of Lindbergh to meet with an Asurion agent. I had the most exceptional service from Chantay and TJ. I didn't have to ask for anyone else. They were patient, thorough, and I literally took a selfie so that I could share with my social media followers and friends that they were awesome. I'm not good with technology. This phone problem was a doozy. They jumped all the hurdles, and I was able to walk out with my phone not having lost any pictures, information, contacts, or anything else...for free. I've never been so thankful. Their customer service was refreshing.
I feel I shouldn't have to pay co-pay considering I pay for insurance every month. I've had this phone since day one because they put a new boy in training with me and he didn't know his $#*! in a hole in the ground.
Hi Lesa, I sincerely appreciate your patience with this and completely understand your concerns. Please know we are here to help. If you have any additional questions feel free to reach out to us directly. -Ari
While my 82-year-old dad was in rehab. The staff accidentally washed his phone with the bedsheets. I called Asurion and within two days they had him back up and running with the upgraded phone! Best customer service and experience ever!
I scheduled an appointment in less than a minute and the repair person Kyle came straight to my house. They called my phone during the time window and let me know when they would arrive and it was very convenient. The repair was so fast and expertly done. Very satisfied.
The service was excellence, they were very friendly and professional. Communication was very clear. Overall, very satisfied with the service.
Everything was resolved quickly and almost effortlessly. Great service!
IPhone purchased 15 months ago needed replacement. Claim was submitted and a call to confirm it had successfully submitted was very helpful and the person I spoke with very nice and provided all info. Received the replacement phone the next day and the call to Asurion to activate the phone resulted in an easy process with excellent step by step help from the rep. He was very friendly and made sure the phone was working and all my questions were answered.
This place was very clean and friendly and was fast and good quality service my son iPhone screen cracked and they were amazing on helping me if need to I will go again
I broke the screen on my Samsung S22 today and thankfully I had Asurion Insurance. ATT set up the apt and I brought the phone to a local repair shop. The screen was replaced within 2 hours and it looks brand new! Would have been an expensive fix if it wasn't insured!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are sincerely sorry to hear about the experience you have had. We are here to assist you. If you need assistance, please reach out to us. -Rue