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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I dropped off my broken phone and got it back less than two hours later with a brand new screen that looks and feels better than when it was new. Friendly service, too.
It's hard to function when your phone isn't working! Y'all had it fixed in an hour! Thanks
Every step of the way it has been nothing but problems with this company. Too many problems to explain, as I am exhausted from their nonsense. Just know, that it is day 16 without a refrigerator with no end in sight. Four assignments and reassignments between two companies because Asurion messed up and reassigned it to the wrong company the first time. Their notes are inaccurate. So very frustrating. No one will help. They just say that they can keep doing this process indefinitely, as there is no requirement on time limits for the repairs to be completed. They just don't care.
This was the best service ever. I've never had this type of service I was able to be at home. The technician came by. He even came a little early after a phone call which I really appreciate it. I would recommend this to anyone. Thank you very much.
Simple,fast & quick scheduling! Communication was also great with tech!
I called first and the technician was great said he could do it that day in about an hour and a half. I wasn't able to get there that day but when I did bring it in, he collected it and I came back within two hours, it was ready to go! Fantastic service! Thank you!
I have a very clumsy teenager who has dropped his phone no less than 3 times (two while riding his bike and one into the bathtub). As a single parent, it would be almost impossible to replace if I did not have this insurance.
The claims process was very easy and hassle free. I received my replacement watch the next day. Great service and definitely worth having.
When I walked into AT&T the personal welcome me to wait for my turn to get what need to fix my screen crack for a few hours done it's fantastic
Everytime I break my phone always simple n easy to get problem resolved
It was so easy to schedule an appointment. I chose coming to my home and was extremely please!
My phone was repaired within 30 minutes.
I brought my phone in for repair and I got a call saying that my phone was unable to fix. I went to you break we fix they gave me all the information to call in to Asurion. When I called I gave them my info and a replacement phone was delivered the following day.That's great service. And give me 30 days to return my broken phone it came with a label for shipment.
GREAT customer service. And very convenient. I drove pass more then other stores I could choose to take the service. I chose to where customers treated like family. Thank you!
Smooth,easy transaction with filing a. Plain for my iPad that was damaged. Very pleased with Asurion
He was very n ice and fixed the problem within 15 min. Thank you so much
This was my first time taking my device in and had the fastest service I could've possibly gotten. The worker there named Ezequiel was very attentive and helpful.
Very easy and immediate response to the issue!
Definitely solved quickly.
Grateful for the replacement plan. However, the Asurion agent was only interested in activating my new phone asap (without utilizing the back up) so that he could focus on selling me a new full home plan. Upon politely declining this offer, the agent threatened me and hung up.
I ultimately had to go to my local AT&T store where I received excellent customer service as they properly restored my phone.
Glad I had the insurance for replacement. But the Asurion agent and service experience was unbelievably poor and frankly borderline criminal.
Hi Carrie, we do appreciate your patience and for letting us know about this experience. I can assure you this is not the experience we want you to have. Please know we are here to help if you do need any additional assistance. -Ari
Phone was cracked front and back with a line down the middle took about 20 minutes my phone is back to New.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nicole, I am sorry to hear this! I completely understand your frustrations with not having a refrigerator. I will gladly private message you with additional information. -Ari