Asurion

I ordered my phone Wednesday starting and they stated it would be delivered Friday. The phone got returned as fedex always marks my apartment information as incorrect. They refused to let me pick it up despite fedex not being able to deliver it on their own basis & delayed my phone for another WEEK.

Ryan made getting my claims filed a pleasant experience all the way down to looking up the odd charger type my laptop takes and filing a claim for it as well as my laptop so I'm even getting the charger replaced free of charge. I highly recommend getting assurion insurance on any electronic device.

I recently visited uBreakiFix and was thoroughly impressed with my experience. From the moment I walked in, I was greeted warmly by Andrew, who is incredibly knowledgeable about the latest smartphones on the market. He patiently listened to my needs and was able to fix my phone in a short time. The store had a wide range of options from various top brands, ensuring there was something for everyone, but most importantly are able to repair your device very fast. Not only did they fix my phone, but as well as insuring me everything would be smooth due to having some bumps in the road but the customer service was exceptional. I left the store feeling confident in myMy phone fixed with an original apple authentic screen and would highly recommend uBreakiFix to anyone in search ofgetting their device fixed. Walk in and ask for Andrew

I signed on with Asurion because they were usually good about repairs and replacement when I use the extended warranty during purchases. I opted in to the Home+ program and it was a total waste of money from the beginning. It's something like $30 per month and if you ever need to use it you have to fork over another $50-$100 depending on the device and issue. You may as well go ahead and purchase a new device because the repair team will likely sit on the device and you would have paid enough monthly to just purchase a new one.

I sent an important item for repairs. They claimed nothing was wrong with it, and sent it back to me without its power cord. They won't do anything to help me. They're scammers and speak broken English.

I purchased a patio umbrella to sit under during the summer. I'm disabled and very little sight left, so average tasks can be difficult. The stormy spring weather was supposed to be past but we received one more bout. My umbrella was damaged, the company on Amazon was unhelpful and it was past Amazon's 30 day coverage. Luckily I had Asurion, Marygold was my customer representative and it was taken care of soooo fast. Marygold was helpful and patient, my claim was filed and successfully completed. Icannot be happier

My iPhone was disconnected and disabled - probably in an error by Verizon Store assistant - I realized it happened after people started calling me on my land line and realized then. It was 11 pm by the time I realized my phone has no service. I wasted 2 hours with "Verizon Assistance" as they do not have live assistance after hours and over the weekends. Then comes Asurion Tech Support - They soled it in minutes... They were able to reconnect and reestablish the service on my mobile phone... Very patient, highly professional and courteous staff on chat - solved it in minutes... one can be so grateful and thankful only... I was and I am... Recommend them without any reservation

My service request was a nightmare. It took one month for the technician to finally come to fix my washer and guess what, the previous technician didn't order the right parts.
After that instead of putting me in a priority line as my washer was no longer working, they imposed to me that the next schedule date was a week and a half later. I cancelled the service request after that and I'm now trying to get reimbursed for the $100 dollars they charge in the first visit as the diagnosis was good for nothing.

Chris led me through the procedure to identify and resolve the problem that prevented me from using cellular data. We had to do "reset network settings" in my iPhone. He was very patient. He listened to my concerns and he had the expertise to respond to every concern I raised. He led me efficiently through a procedure that required some hands-on (so either Asurion needed to lead me, or else I would have had to go to the Genius Bar - which would have taken much longer with: an appointment, a drive, waiting in line, etc.)

The technician quickly, and efficiently, evaluated two of my laptops. She gave me advice and told me what these machines needed. After evaluation, she sent me on my way, and did not charge for her time. I offered to pay. I will give Asurion my business in the future. Thank you