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Asurion

Overview

Asurion has a rating of 4.7 stars from 11,765 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.

service
1,176
value
1,106
shipping
773
returns
765
quality
1,011
This company responds to reviews on average within 2 days
+228
How would you rate Asurion?
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Virginia
1 review
0 helpful votes
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Simply…. Great Job!
February 26, 2025

Really friendly, taking care of customer and product to be repairing, beyond a nice experience!

Date of experience: February 26, 2025
Mississippi
1 review
0 helpful votes
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Professional and fast
March 5, 2025

Great service, fast, and professional tech. Showed up on time as well. Called to keep me updated.

Date of experience: March 5, 2025
Nevada
1 review
0 helpful votes
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New battery
February 23, 2025

Brandon was great and fixed my battery hope it fixes some issues I have

Date of experience: February 23, 2025
Maryland
1 review
0 helpful votes
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Great experience
April 2, 2025

Great experience everything went well as expected.

Date of experience: April 2, 2025
Virginia
1 review
0 helpful votes
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Quick & Easy
March 23, 2025

Had absolutely no problems. Store repair men/women were polite and respectful. 100% Professional

Date of experience: March 23, 2025
Wisconsin
1 review
0 helpful votes
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Great service
March 27, 2025

Highly recommend this valuable service. They handled my Repair promptly and professionally.

Date of experience: March 27, 2025
Kansas
1 review
0 helpful votes
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Cracked screen
March 24, 2025

Searched for phone repair on the my att app and it was all down hill from there.

Date of experience: March 24, 2025
Illinois
1 review
0 helpful votes
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Very good service
March 29, 2025

Person was very nice and helpful. Ould recommend him again.

Date of experience: March 29, 2025
Virginia
1 review
0 helpful votes
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Satisfied customer
April 14, 2025

Top notch Very professional Understanding Helpful Job well done
Knowledgeable Fixed in a reasonable amount of time

Date of experience: April 13, 2025
Florida
1 review
0 helpful votes
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Super easy!
April 4, 2025

Everything from filing the claim to getting my phone fixed was so easy and smooth.

Date of experience: April 4, 2025
Tennessee
1 review
0 helpful votes
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Technician was professional
April 4, 2025

Technician did great job. It was quick and easy. He also explained everything well

Date of experience: April 4, 2025
Louisiana
1 review
0 helpful votes
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Phone Screen Repair
March 5, 2025

It was amazing and done in a timely fashion. I' m very pleased.

Date of experience: March 5, 2025
Missouri
1 review
0 helpful votes
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Excellent
February 12, 2025

5 stars All good, no complaints other than having to put 50 characters in this section!

Date of experience: February 12, 2025
Texas
1 review
0 helpful votes
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Great customer satisfaction..
April 10, 2025

Great experience the person was wonderful and so easy going. Was very satisfying. Great worker. Not busy at all.

Date of experience: April 10, 2025
California
1 review
0 helpful votes
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Great customer service
February 9, 2025

Great customer service the process was very easy and within days I had my replacement

Date of experience: February 9, 2025
Texas
1 review
0 helpful votes
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Amazing
January 31, 2025

I had an appointment today to get my phone fixed and it was super fast I was very surprised I definitely loved my service thank you

Date of experience: January 31, 2025
Oklahoma
1 review
0 helpful votes
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Awesome service
February 8, 2025

Fixed my cracked screen and I was gone within an hour. Very personable guy.

Date of experience: February 8, 2025
New Jersey
1 review
0 helpful votes
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Repair Service
December 2, 2024

My phone was knocked out of my had by a bicyclist and was not working at all. Mike, the technician, who was handling my claim was very courteous, professional and explained the steps and what would need to be done without missing a beat. He had the phone fixed, sanitized and back in my hands in under an hour. Overall, that experience was delightful.

Date of experience: December 2, 2024
Illinois
1 review
0 helpful votes
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Easy and quick service!
December 3, 2024

This process was so easy! It was easy to figure out how to get the service I needed and how much I should expect to spend. The service was completed the first time and quickly. Communication was clear and prompt. Could not have gone better!

Date of experience: December 3, 2024
Maryland
1 review
0 helpful votes
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Excellent Service
April 8, 2025

Easy to set an appointment. The repairman was courteous and professional. Repaired the phone in the allotted time quoted.

Date of experience: April 8, 2025