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Asurion

Overview

Asurion has a rating of 4.7 stars from 11,775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.

service
1,176
value
1,106
shipping
773
returns
765
quality
1,011
This company responds to reviews on average within 2 days
+228
How would you rate Asurion?
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Texas
1 review
0 helpful votes
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Get extended warranty on refrigerator
December 29, 2022

Get the 5 year extended warranty on refrigerator if you want to have ice maker working. They will go out. I've have bought two and both ice makers have gone out twice in 5 years. Unless you like to go thru you tube and find the correct video

Date of experience: December 29, 2022
Connecticut
1 review
0 helpful votes
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Easiest return/refund ever!
September 23, 2022

Last year I bought a pair of wireless headphones on Amazon. I chose to purchase the Asurion protection for about $7. The right earpiece no longer charges. I could not find the email which I believe was sent when I first purchased the protection plan so I was worried it would be a hassle-- or not work at all. I can't remember what I needed to do when I first bought the coverage-- but I must have put in the information about the headphones I bought. All I had to do is go to the website they list in the product description-- and within a minute, I received notice that they will send me a gift card to cover the purchase of a new pair-- and they will send a UPS label for me to ship back the malfunctioning pair. 100% worth getting the coverage-- will continue to buy it for tech products.

Date of experience: September 23, 2022
New Jersey
1 review
0 helpful votes
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New and forgoting product info
January 2, 2023

I wanted to check my new product protection plan at 9am in the morning; but didn't under the sight set up. The representative was human and courteous of my time. He is very knowledgeable to the questions asked and patient. I even was able to answer past questions on claim from 3-4 year past. The chat took under 15 minutes; which was time saving.

Date of experience: January 2, 2023
Florida
1 review
0 helpful votes
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NIGHTMARE
March 27, 2021

My best advice is to saty away from this company! Going on 2 weeks still waiting on my phone! Paid them monthly for the service then $199.00 for my replacement and every time I call they have said it has been stuck at there warehouse called Thursady, Friday, and Saturday and they all said they fixed the problem. We will see!

Date of experience: March 27, 2021
Canada
1 review
3 helpful votes
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Jesus what a cluster. Insured my iPad and devices over a month ago. Just tried to file a claim. They had me download a form I was unable to view much less edit on my iPhone. They couldn't explain how to electronically submit it. I was cut off by three reps after asking to speak to a native English speaker. Not racist; just impossible to understand them. I loved The store uBreakiFix but I fear Asurian will destroy it. What a shame! Never again

Date of experience: February 13, 2023
Ari B. Asurion Rep
over a year old

We do appreciate your patience as well as your feedback. Please know we are here and happy to help. If you find you do need additional assistance, feel free to reach out to us directly. -Ari

California
1 review
0 helpful votes
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Extremely easy, positive experience!
July 1, 2024

Asurion rep was there to help me step by step. In less than 15 minutes my claim was done and now I await a check in the mail.that easy.

Date of experience: July 1, 2024
West Virginia
1 review
0 helpful votes
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A Big AsurionScam
October 7, 2022

After 12 months paying this Big Scam company Asurion. 2 weeks ago I filled my first claims with them about my 2 tablets cracked screen. 2 weeks later they never approved for my claim or resolved. I ended up canceling my account today. Of course I'm going to make sure they don't continue to charge me as many customers have reported that too. Strongly don't recommend this big scam company call AsurionScam.

Date of experience: September 7, 2022
Ari B. Asurion Rep
over a year old

Hello, We do appreciate your patience as well as your feedback. We are always looking for ways to improve and provide you with the best value possible. We are here if you need any additional assistance. Feel free to reach out at https://www.asurion.com/about/contact-us/. We are happy to help. -Ari

New Jersey
1 review
0 helpful votes
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Personable Service
November 29, 2022

I know my way around a phone but sometimes the service you're subscribed to have features you may not know about. I was helped with setting up a VPN and the way they helped was personable. He knew I was just techy enough to know what he was talking about so he didn't talk down to me or go over my head. He knew just the level of professionalism to have with me.

Date of experience: November 29, 2022
California
1 review
0 helpful votes
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Good hands to rest in
October 14, 2022

I have had to reach out to Asurion several times since using Verizon and I have always received prompt and polite service. The customer service agents take each call serious and endeavor to exceed expectations when delivering top notch service. I have always been satisfied with their service and hope to continue working with them in the future

Date of experience: October 14, 2022
Texas
1 review
0 helpful votes
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Excellent service
September 15, 2023

Wesley kept us up to date on the time he would arrive, as he was going to be a little late. We were given the option to reschedule if the time frame wouldn't work, but we decided to wait. He was able
To take care of our issue within 10 minutes in our driveway. We were pleased with the convenience and how quickly the repair went.

Date of experience: September 15, 2023
Virginia
1 review
0 helpful votes
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Phone replacement
March 8, 2024

Lost my phone, suspended my phone and put in a claim through the website. Answered a few questions and claim was approved. The process was painless and the solution was prompt. Received my replacement phone in 2 days. Thank you for making the process easy and the site was friendly (no issues/glitches).

Date of experience: March 8, 2024
Texas
1 review
0 helpful votes
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All-in one computer
February 10, 2023

I was a little skeptical when Asurion offered me a warranty for the electronics in my house even though I never had any issues when I've used their warranty on the cellular in my household.
My all-in-one computer had some issues first with the screen itself and then microsoft's blue screen issues. I called asurion to satart a claim on it and after a few questions over the phone and then filling out a claim form online, the claim process started and it took about two weeks to get the computer back already fixed and so far, no issues to report after about two weeks of use.
I would recommend Asurion's warranty service for your home electronics (such as tablets, computers, TV's, etc).
You'll pay a $95 deductible for claim. In my case it was worth it because I would've spent probably 4 times that amount if I didn't have their warranty.

Date of experience: February 10, 2023
Florida
1 review
0 helpful votes
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Great investment and very easy to use.
January 15, 2024

So I purchased my S23 Ultra less then a month ago. My phone slipped out of my hand while texting and hit my desk just perfect to Crack the screen. Placing a claim with Asurion was so easy. I was able to get my screen fixed by just dropping it off at a local store and withing 2 hours my phone was like new again.

Date of experience: January 15, 2024
North Carolina
1 review
0 helpful votes
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I bought a Keyboard for my son for Christmas 2021. It failed 11/1/22. Took the keyboard back to Guitar Center. Made a claim. Talk to the Employees at GC and was able to process the Claim there at the store and connected me to Asurion. Asurion gave me the information I need to send it out to a repair Store. Once received at the repair center it was quickly return with the description of the issue and repairs made. Son opened it up and set it up and went to town. Normally don't buy "insurance" but this one by far is great. Thanks..

Date of experience: November 23, 2022
Virginia
1 review
0 helpful votes
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Dennis was very helpful...
January 12, 2023

My product was damaged and I needed a replacement. I was nervous about whether or not my claim would go through without any issues. I was a skeptic (due to past experience and observations). Dennis was the representative who assisted me. Dennis was very helpful. My issue was resolved quickly. Give Dennis a raise.

Date of experience: January 12, 2023
Colorado
1 review
0 helpful votes
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Great customer service
July 10, 2023

The guy who came out was very nice and he did such a great job. I think his boss should give him a reward for being such a good worker. He was very fast at his job and he got here on time. Very good customer service. Thanks so much!

Date of experience: July 10, 2023
Kentucky
1 review
0 helpful votes
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Replacement phone
October 27, 2022

Asurion is wonderful! My husband is pretty clumsy with his phone! Lol When he works on our vehicles or anything, he puts his phone in his pocket or even on the tire of the vehicle he is working on and forgets about it! He ends up running over it, rolling over on something with it in his pocket, etc! Asurion has helped us with a replacement phone each time. Their website is very easy to use! I would recommend them to anyone with a phone!

Date of experience: October 27, 2022
New Hampshire
2 reviews
0 helpful votes
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Easiest protection plan I have ever owned!
May 4, 2024

These folks are amazing! By chat, by phone, via website - all around killer service! They make buying a protection plan 100% worth the investment! I highly recommend!

Date of experience: May 4, 2024
Iowa
1 review
0 helpful votes
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Run over/ smashed phone
March 22, 2024

This was super simple,easy and quick made the first claim the day of the incident got the screen replaced with in a cool hours but they couldn't fix the camera and the phone was bent. Filed a second claim to get replacement phone which was super simple and had the refurbished replacement phone with in two days. Great experience!

Date of experience: March 22, 2024
Georgia
1 review
0 helpful votes
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Aromatherapy Essential Oil Diffuser Quit working
November 4, 2022

At purchase I added the Asurion Warranty for 4 years. Went to the website and entered my 17 digit purchase code they emailed me and it was so simple to resolve the issue! Highly recommend this warranty and will make sure to always get the warranty for all my Purchases!

Date of experience: November 4, 2022