Asurion has a rating of 4.7 stars from 11,775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
Get the 5 year extended warranty on refrigerator if you want to have ice maker working. They will go out. I've have bought two and both ice makers have gone out twice in 5 years. Unless you like to go thru you tube and find the correct video
Last year I bought a pair of wireless headphones on Amazon. I chose to purchase the Asurion protection for about $7. The right earpiece no longer charges. I could not find the email which I believe was sent when I first purchased the protection plan so I was worried it would be a hassle-- or not work at all. I can't remember what I needed to do when I first bought the coverage-- but I must have put in the information about the headphones I bought. All I had to do is go to the website they list in the product description-- and within a minute, I received notice that they will send me a gift card to cover the purchase of a new pair-- and they will send a UPS label for me to ship back the malfunctioning pair. 100% worth getting the coverage-- will continue to buy it for tech products.
I wanted to check my new product protection plan at 9am in the morning; but didn't under the sight set up. The representative was human and courteous of my time. He is very knowledgeable to the questions asked and patient. I even was able to answer past questions on claim from 3-4 year past. The chat took under 15 minutes; which was time saving.
My best advice is to saty away from this company! Going on 2 weeks still waiting on my phone! Paid them monthly for the service then $199.00 for my replacement and every time I call they have said it has been stuck at there warehouse called Thursady, Friday, and Saturday and they all said they fixed the problem. We will see!
Jesus what a cluster. Insured my iPad and devices over a month ago. Just tried to file a claim. They had me download a form I was unable to view much less edit on my iPhone. They couldn't explain how to electronically submit it. I was cut off by three reps after asking to speak to a native English speaker. Not racist; just impossible to understand them. I loved The store uBreakiFix but I fear Asurian will destroy it. What a shame! Never again
Asurion rep was there to help me step by step. In less than 15 minutes my claim was done and now I await a check in the mail.that easy.
After 12 months paying this Big Scam company Asurion. 2 weeks ago I filled my first claims with them about my 2 tablets cracked screen. 2 weeks later they never approved for my claim or resolved. I ended up canceling my account today. Of course I'm going to make sure they don't continue to charge me as many customers have reported that too. Strongly don't recommend this big scam company call AsurionScam.
Hello, We do appreciate your patience as well as your feedback. We are always looking for ways to improve and provide you with the best value possible. We are here if you need any additional assistance. Feel free to reach out at https://www.asurion.com/about/contact-us/. We are happy to help. -Ari
I know my way around a phone but sometimes the service you're subscribed to have features you may not know about. I was helped with setting up a VPN and the way they helped was personable. He knew I was just techy enough to know what he was talking about so he didn't talk down to me or go over my head. He knew just the level of professionalism to have with me.
I have had to reach out to Asurion several times since using Verizon and I have always received prompt and polite service. The customer service agents take each call serious and endeavor to exceed expectations when delivering top notch service. I have always been satisfied with their service and hope to continue working with them in the future
Wesley kept us up to date on the time he would arrive, as he was going to be a little late. We were given the option to reschedule if the time frame wouldn't work, but we decided to wait. He was able
To take care of our issue within 10 minutes in our driveway. We were pleased with the convenience and how quickly the repair went.
Lost my phone, suspended my phone and put in a claim through the website. Answered a few questions and claim was approved. The process was painless and the solution was prompt. Received my replacement phone in 2 days. Thank you for making the process easy and the site was friendly (no issues/glitches).
I was a little skeptical when Asurion offered me a warranty for the electronics in my house even though I never had any issues when I've used their warranty on the cellular in my household.
My all-in-one computer had some issues first with the screen itself and then microsoft's blue screen issues. I called asurion to satart a claim on it and after a few questions over the phone and then filling out a claim form online, the claim process started and it took about two weeks to get the computer back already fixed and so far, no issues to report after about two weeks of use.
I would recommend Asurion's warranty service for your home electronics (such as tablets, computers, TV's, etc).
You'll pay a $95 deductible for claim. In my case it was worth it because I would've spent probably 4 times that amount if I didn't have their warranty.
So I purchased my S23 Ultra less then a month ago. My phone slipped out of my hand while texting and hit my desk just perfect to Crack the screen. Placing a claim with Asurion was so easy. I was able to get my screen fixed by just dropping it off at a local store and withing 2 hours my phone was like new again.
I bought a Keyboard for my son for Christmas 2021. It failed 11/1/22. Took the keyboard back to Guitar Center. Made a claim. Talk to the Employees at GC and was able to process the Claim there at the store and connected me to Asurion. Asurion gave me the information I need to send it out to a repair Store. Once received at the repair center it was quickly return with the description of the issue and repairs made. Son opened it up and set it up and went to town. Normally don't buy "insurance" but this one by far is great. Thanks..
My product was damaged and I needed a replacement. I was nervous about whether or not my claim would go through without any issues. I was a skeptic (due to past experience and observations). Dennis was the representative who assisted me. Dennis was very helpful. My issue was resolved quickly. Give Dennis a raise.
The guy who came out was very nice and he did such a great job. I think his boss should give him a reward for being such a good worker. He was very fast at his job and he got here on time. Very good customer service. Thanks so much!
Asurion is wonderful! My husband is pretty clumsy with his phone! Lol When he works on our vehicles or anything, he puts his phone in his pocket or even on the tire of the vehicle he is working on and forgets about it! He ends up running over it, rolling over on something with it in his pocket, etc! Asurion has helped us with a replacement phone each time. Their website is very easy to use! I would recommend them to anyone with a phone!
These folks are amazing! By chat, by phone, via website - all around killer service! They make buying a protection plan 100% worth the investment! I highly recommend!
This was super simple,easy and quick made the first claim the day of the incident got the screen replaced with in a cool hours but they couldn't fix the camera and the phone was bent. Filed a second claim to get replacement phone which was super simple and had the refurbished replacement phone with in two days. Great experience!
At purchase I added the Asurion Warranty for 4 years. Went to the website and entered my 17 digit purchase code they emailed me and it was so simple to resolve the issue! Highly recommend this warranty and will make sure to always get the warranty for all my Purchases!
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!
Answer: Well, when that happened to me they sent me their IMO SPYWARE phone by the next day. I think it was like twenty-five days for my phone! I hope you kept your charger, case, & took the cards out of your phone first!
We do appreciate your patience as well as your feedback. Please know we are here and happy to help. If you find you do need additional assistance, feel free to reach out to us directly. -Ari