Zero stars! I purchased 2 pair of boy shorts online. Had never tried her clothes and decided to give it a try. I received an email stating my package was delivered. I never received the package. I ordered on March 19th. I received an email on March 26th saying my package had arrived. Again, NO it did not. I immediately called on March 26. I was told an investigation had to be done to call back. Called weekly since then. Each time there is no update only saying like they are reading a script you can not be offered a refund until April 9th. I am not even convinced I will even get my money back. These are hard times man and 30.00 is 30.00. I need that money and can't believe a national company such as this would lead customers in never land while someone "investigates" a missing package for 10 days without any communication with customer. When I call I get treated like I am some kind of rude disgruntled petty individual. So beware of this before buying ANYTHING!

I used to love shopping in the Ashley Stewart stores and online. However, since the closure of many of its stores, and the company's online focus, the styles have drastically changed and not for the better. I just reviewed the website (excited and optimistic about the Fall season's offerings) and was shocked and disappointed. There was not one item that wowed me. AS traditionally offers statements pieces, and, in the past it was a joy to have a variety of options to choose from. I suspect AS changed buyers; not a good move, since the brand is now tarnished. Not a brand I wish to wear anymore, which is a huge shame. Very disappointed.

I have noticed in the last couple of years how the style and quality of the clothes have changed. The items they are selling in the stores in Memphis, TN are of poor quality and ugly. To much long flaring arms and large attachments of sorts on the clothes. I used to love Ashley Stewart and have some beautiful suits I purchased some years ago. I still wear them and people will say where did you get that sharp pants suit ect. And when I say Ashley Stewart they don't believe it... and I tell them some years ago when they had nice things. They can give the Diva Dollars all they want, but business women and women who want nice things to wear to nice affairs wonn't shop there. The style and quality is terrible. Hire new buyers Ashley Stewart before you end up out of business!

I purchased some items online that were on sale. This was my first time buying anything from Ashley Stewart online but I had made a previous purchase in store. They were "online exclusives" and if I had read the return policy I would not have made the purchase. The items were poorly made and I took them back to the store for a refund. I paid 8.95 for shipping when I made the purchase. I was told I would have to return it by shipping it back and they would take 8.95 from my refund amount. It wasn't worth the hassle and I just donated the clothes. I will not be making any more purchases from them (online or in store).

I have been an online customer for years! I love their bras, but I have noticed that their bras don't last long and the wire in the bra is so sharp around the ends that it goes thru my bras. The longest my bra has lastest is 8 months.
In February 2017 I purchased 5 bras online. 2 bras were Tshirt bras, wore them 5 times each and the wire came out on the side due to the cheap, thin material. I have sent numerous emails to AS since end June to return the items, they claim UPS will email me a return label, I have yesterday to receive this email. I have checked junk mail, spam, inbox NOTHING! AS claims it has been sent but won't send me proof UPS sent to my email address provided and they don't offer other options to return the items. At times it has taken them 5 days to respond back. It's all good when I place my order but to return items is the worst I might have to bite he bullet in this one. AS will not get my service and I will be sure to pass that along!

Went into the Ashley Stewart in Markham, Illinois. It was the worst experience ever, I went in to inquire about a dress and the lady I was trying to speak with was really rude. While I was talking to her she just started talking to someone about a party. Tried to try on a dress couldn't get them to open the fitting room so I just hung the dress on the first available rack and exited the store. This location has very horrible service.

Bought a sectional that was great. Next I bought a reclining chair and a table. The recliner is the issue and the table. I had to call several times. They asked me to get on floor to find the number. They want you to fill out the form for repairs on line. I had to get help. I am 78 and need assistance getting up. My bones hurt and it is painful. My chair stop moving after couple weeks! When they came out I thought I had the motor but I didn't now Now I'm back to struggling to get out of my chair at 78! My daughter typed this my name is Martha Scott Please call so my life can get easier. My table that I bought is falling apart and I just bought it.

I ordered two dresses from AS about a week apart, same dress different color. I received an e-mail concerning the first dress that I ordered saying that my return had been processed when I never received the order. I called customer service and was advised that it was canceled at the warehouse for some reason but she couldn't tell me why. I looked online and the dress wasn't sold out in that color and the size I needed so again I don't know why it was canceled. The second dress that I ordered never came. I didn't receive an e-mail stating that my order was canceled but it is now sold out. Terrible customer service. I used to love AS but they obviously have no idea what is in their inventory and they don't even tell you when your order is canceled.

I placed an order for 2 pair of leggings totalling about $50. I used my PO Box for the order and checked for almost 3 weeks and received absolutely NOTHING! I sent in a few emails, NOTHING! Called and only got a funky "I'm sorry and understand". After calling for the umpteenth time, I finally get an email stating that an investigation is open and I'd have to wait until almost a month before they can issue my money back for something I never received! Just checked my email and now I'm being sent a generic return email that's stating they're only giving me back LESS THAN $10! Don't shop with these crooks unless you just have free money to throw down the drain!

I ordered a very cute jacket on 4/26 and received the package 5/8. When I opened it I found pants inside. I called Ashley Stewart customer service but I had to hang up after 30mins of waiting. Today I called again and finally got my call answered after more than 45mins! The customer service agent was nice but I was told I need to email A. S. a picture of the pants, then I will eventually get a return label... for the pants. Then I have to take time out of my day to drop these pants off at a UPS location. Only after all this will i get a full refund. But even after all this my jacket still isn't on the way. I have to call and reorder it! The only compensation is if/when I call I will get the original sale price. Are you kidding me?!?!

DO NOT buy at ashleystewart. I made a purchase 2 weeks back, as soon as I received it, I realized I ordered a really big size (11W, this is my first-time purchasing here, so probably miscalculated the size). So, I took them to the store, 20 miles away where I live. I tried asking them if I could try any smaller sizes, they only had 9, 10, 11 available and even 9 was still loose for me. To my surprise, they told me they wouldn't accept any exchange/return in-store, I can only mail back the package to whatever address. SO, I sent them back wondering why I couldn't exchange. Then they processed the refund and deducted 16.95$ claiming they were shipping charges and can't return it to me. Extremely ridiculous, If only I had known this, I would've NEVER EVER purchased. What a waste of money.

MY GIRLS AT THE UNION STORE DID IT AGAIN HAD ME A DAZZLING DIVA FOR MY BIRTHDAY. THEY ARE TOP NOTCH IN PLEASING CUSTOMERS ALWAYS SAYING "WELCOME TO ASHLEY"AT THE DOOR U R SPECIAL ALWAYS MY ASHLEY FAMILY

I ordered $400 worth on Black Friday I haven't received the order yet it was 40% off and now it is 50% off they will not give me the 10% difference. Called customer service said if I would have called 24 hrs they would have gave it to me it's only 48 hours. I asked where does that show about price adjustments. The manager of online Keisha said it doesn't it say no price adjustments but I will give u 5% I will return the order and never shop there again. I will go on social media and request people not to shop there! PERIODT I give them no stars had to give them one star to submit complaint

I have been ordering since maybe 2020.This past year I went from a size 14/16 to this year a 12. My goal is size 10. I need more dresses

I am a repeat customer of Ashley Stewart. I've spent hundreds of dollars on a bunch of shipments. I have several items I want to return that either didn't fit or that I didn't like once I received the item. I was told that I can only return items 30 days from the ORDER date; not even the RECEIVED date. So actually I only have about 10-15 days to return items since they don't usually arrive for about 2 weeks from when I order them. I asked them specifically..."So does this mean I am stuck with items that I don't like, that don't fit me because it's past the 30 days from when I ORDERED? Her response was Yep... that's the policy. Needless to say I will NEVER order from here again. The return policy is not customer friendly at all.