AshfordReviews 6,951

The experience with Ashford's customer service was exceptional. They really tried to help and provide information. Unfortunately, I bought a watch which was wrongly described by their customer service (information on the size of the watch band was completely wrong). I am still waiting for a custom made watch band which will cost approx. 320 USD. This is the negative part of the positive message omg the service quality of Ashford.

I have read some comment saying "Movado is purely make in Swiss". The fact is there is a Movado factory in China, Guangdong provice, Dongguan city. (welcome to research) It mainly fabricate some small component and assemble. Movado has two type of product of same design. One is totally made in Swiss and much more expensive, another type is swiss made quartz combined with China made components like leather strap. This is a procedure to lessen the cost and increase the number of customer. Whether or not the latter type of watch is worth buying is another story (some people might willing to spend more $200 just to buy a swiss made leather strap), but the second type is totally genuine.
Btw, I used to have doubts after I buy it, and I tried very hard to find any defects on the product, from my observation and using experience I cannot find any.

I had been searching for a watch and found what I wanted on Ashford's site at 30% to 50% below others (even on their own site). It said it was a display model so I excepted the fact it may not be perfect and need a battery but, the price was too good to pass up. The watch arrived UPS a few days after I ordered and to my surprise it appeared to be brand new with all original packing (except instructions) and covered with the factory plastic. The watch is beautiful, in perfect condition and I am completely satisfied.

Ashford.com is selling COUNTERFEIT Movado Museum watches as genuine watches and their sales representatives are well versed in fabricating stories to cover up. Anyone can check on Movado.com to see the difference in the "Movado Museum" watches that Ashford.com is selling:
1.) Genuine Movado watches has "SWISS MADE" printed neatly at 6 o'clock - the ones sold on Ashford.com are misrepresented as "SWISS QUARTZ" (same as other cheap/non-luxury watches that one can purchase from Wal-Mart for under $20)
2.) Check design / quality of leather strap. The leather strap on a genuine Movado Museum is smooth, there is no "other", "discontinued" styles of the Movado Museum (one can always authenticate these COUNTERFEIT watches with the original brand or at a local pawn shop!)
3.) Sticker on back of watch - Leather strap is Made In China. Do not let Ashford's sales representative fool you into believing that their watches were purchased directly from Movado, they are purchased directly from China. Genuine Movado watches are 100% SWISS MADE. Movado is a luxury watch company with a proud Swiss tradition in watchmaking and they did not produce cheap knockoffs that are half "Swiss Made" and half Made in China!
4.) There is no Movado Museum ******* or Movado (insert any multi-digit numbers here). Again, check with Movado.com, such series just DO NOT EXIST. (Just because 3rd party sellers also sell the exactl konds of knock-offs on Amazon.com and Walmart.com doesn't make these genuine.)
5.) Where is the authentication code that is supposed to be on the box of the Movado Museum watch?
6.) Any watches that are under $500 is NOT a luxury watch. Again, check on Movado.com for genuine watches and genuine prices.

Purchase "luxury" items from off sites that claim to be "authorized dealers" at your own risk. (Unless if you just want to get a high quality knock-off since most people won't spend time to authenticate their purchased items.)

The crown fell off a new watch I bought from them on its initial time adjustment. The customer rep I spoke to told me that the crown being an external item was not covered by warranty. I could not believe what she was saying and i insisted on talking to her supervisor and she told me such a person was not available, when I asked if she was the only one at the company she relented and got me to her supervisor Bret. He gave me the same song and dance and when I became upset he relented and told me they would look at it to see if it can be repaired. Im still not sure I will send it, once its in their hands they could hold it hostage and I am not sure I trust them.

I received a reply from Ashford via BBB (Better Business Bureau), they claim to have sent me a settlement agreement which was signed but not notarized which I believe it should have been. Needless to say, it was not signed by myself and Ashford has supposedly filed suit over a fraudulent order placed under my name... This company is a joke. First off, I didn't sign the agreement which I have seen a copy of and its not notarized. Second, I have not placed an order from this company in a year or so... Thirdly, this company has little to no credibility, having lied numerous times and sent defective items and empty watch boxes. Them filing suit is a JOKE... I have nothing and they will get NOTHING.

I was hesitant when reading some of the negative reviews but ashford had the best price for the ESQ men's catalyst watch that I was shopping for. I received it in three days free shipping and it worked right out of the box. I had feared that the battery would have been dead or it was a replica, but it's working very well and keeps time very accurately. Also, I realize who would waste time trying to replicate an ESQ watch line so I think I got the real deal. Only reason I knocked off one star is that I wanted to change the order to a smaller watch since this one was much bigger and heavier than my current ESQ watch which lasted 20yrs. But they had already shipped it out. I got used to the weight but wished that the dials and hands were glow in the dark or reflective like my previous ESQ watch or at least a brighter color to differentiate it from the background. Hard to see what time it is in the dark. A plus was that it had a stop watch function. Also, I changed the links myself and I realize that some of those complaints about links falling out might be due to faulty link replacement. There is a small piece that holds the pin in place. It can fall out and be lost during the process of removing links. Then placing a pin without that other part will mean the pin eventually falling out while you wear the watch.