Masanori M.

The crown fell off a new watch I bought from them on its initial time adjustment. The customer rep I spoke to told me that the crown being an external item was not covered by warranty. I could not believe what she was saying and i insisted on talking to her supervisor and she told me such a person was not available, when I asked if she was the only one at the company she relented and got me to her supervisor Bret. He gave me the same song and dance and when I became upset he relented and told me they would look at it to see if it can be repaired. Im still not sure I will send it, once its in their hands they could hold it hostage and I am not sure I trust them.