AshfordReviews 6,107

Latest order was a Rado Integral Jubile' watch on Dec. 9,2013. Rec'd from NY to California in 1 day... Ashford even paid for the shipping. Watch is beautiful and works great. This is my second watch from Ashford (previous Rado Ceramica in 2007... still AOK!) These watches are "grey market". Certainly authentic/new, but not factory warranted. Thus, the Ashford equivalent warranty. I even spoke to Rado CS in New Jersey and they gave Ashford the "thumbs up". Now, my watches have never broken (I have had the first one serviced normally), nor do I expect them to... however, I do trust Ashford completely if I were to ever have a problem within the warranty period.
Also, one other note of importance, within 3 days of receiving my latest watch, the price was reduced by $175.00 on the site for the holiday rush. Ashford immediately credited the $175.00 to my credit card. Simply, that is great customer service.
Will I ever order from Ashford again? Of course I will!

My recent conversation:

Please wait for a site operator to respond.
You are now chatting with 'Eugene'
Eugene: Welcome to Ashford. How may I help you today?
Kristin: Hi. Why are these watches so inexpensive
Kristin: is the warranty from the manufacturer
Eugene: Since we are not an official brick and mortar store, we are able to avoid manufacturers' pricing controls and maintain very low overhead costs.
Eugene: In addition, the fact that we buy a tremendous number of watches in bulk at great discounts enables us to offer top-quality, authentic merchandise at the lowest possible prices. It's a business model that we're very proud of.
Kristin: is the warranty from the manufacturer
Eugene: which watch are you interested in?
Kristin: a breitling
Kristin: can you please answer my question about the warranty
Eugene: yes I can offer you a Breitling warranty with it after you will receive the watch and will decide if you want to keep it
Kristin: that is not my questuon
Kristin: question
Kristin: does the watch come with a manufacturers warranty?
Eugene: yes
Kristin: so to make sure Im understanding you clearly: The breitling watch comes with a warranty from breitling
Eugene: only after you get the watch and then deciding to keep it then we will send you a Breitling warranty
Kristin: ok. So the 2 year warranty is from breathing. Not from Ashford.
Kristin: correct
Eugene: correct
Kristin: also are the watches refurbished?
Eugene: no
Kristin: will i be able to send the watch to breitling to have warranty work done?
Eugene: yes
Kristin: ok. Thank you very much for all your help Eugene

I think that Victorinox (Swiss Army) has been recognized as a reputable watch maker for many years. I purchased a rather inexpensive ($379.00) model from Ashford.com which never worked properly. At first I thought that maybe I wasn't operating it correctly but realized that the crown just wasn't staying locked in place after using it for setting the time. I took it to my jeweler who is a Victorinox dealer because I felt that they were more likely to get good service from the factory than I would as a one time client. I received the watch by mail after it was repaired and could barely read the dial through the moisture behind the bezel. This was a new problem that I hadn't noticed prior to the first repair. My belief is that Ashford purchases seconds from these watchmakers and sells them as premium quality products. Yes, they do sell them at a discount, but you should beware that there are many of us writing similar reviews.

Just bought watch two months ago for over $1400. 00, which I used it may be less than week all together and stopped working, send it back to ashford, spend $50.00 for shipment, and I was told they will try to repair the watch. If I want the watch to be repaired, I would have sent it back to MFG. Customer service would not exchange the lemon watch with new one. I don't know; if ashford does sell refurbish watches under new watch. Is hard to believe brand new watch cost over $1400. 00 works for less than two weeks and need to be repaired. This wis first and last time I will purchase anything from them just Beware of their false advertisement

On Jun. 12 2013 I placed the order no.MS-*******, and told the salesman Sean that I was from China and the watch would finally arrive me via a drop shipper. On Jun. 28 2013 I received the watch. But unfortunately the watch has at least below problems, so I have not worn it. 1. No tag; 2.The butterfly looked used when it arrived me; 3.The two pins connected with butterfly had hit imprints; 4.The clasp has flaws Since Ashford.com claims "Every watch from Ashford.com is guaranteed to be: 100% genuine and authentic; Shipped in its original box with original packing and owner's guide, I would like to request for a replacement(100% genuine and authentic; Shipped in its original box with original packing and owner's guide) and a reimburnsment of USD55.00--drop shipper fee from California to China. Ashford agreed with replacement but denied to afford the drop shipper fee. The drop shipper fee caused by replacement is due to defective product, so I insist to request for the reimbursment. 20days passed, ashford.com hasn't responded at all.

Be aware of this site, they do not have customer service at all. I got a CK men's watch one month ago, last week when I run into rain for a few minutes, the watch was totally soaked, yes soaked, I could barely see the dial after that. I tried to contact the customer service and they told me I was responsible for repair since water issue is not under warranty. I asked them if it was not water proof then why it was described as 30 meters water resistant, then customer service lady insulted my Master's degree of science by telling me "we test the watch in a dry chamber not in water, we test the pressure. Water resistant means nothing but it has a pressure."

No matter how I interpreted my way telling her water resistant should be at least resisting 3 minutes last raining drops, she insisted that the watch is not water resistant, it's pressure resistant. It was just a waste of time arguing.

I have thrown the watch away and I'll stay away from this site. They do only sell, they do not service, at all.

No wonder, when it's cheap, there's a catch.

Here's what they will not tell you when you buy watch from Ashford: all the watches are "expired or expiring soon". When they get the watches from the manufacturer, these watches are manufactured long time ago, the battery is already or almost dead! That's what I recieved in my order... a dead watch! Even though they can refund me battery change fee, but there's big difference between manufacturer sealed and jewery store clip-back-on. Manufacturer has special equipment to clean it and seal it air-tight! You should not expect it to be water resistant when changing battery in jewery store. That's why most of the manufacturer warranty will be voided when you open the back in jewery store or yourself. (btw, the manufacturer warranty card in the package of your watch is FAKE! Be aware! Ashford has so-called 'ashford warranty' because you cannot use manufacturer warranty!)

Ashford customer servise is extreme bad! Be prepared to be hung up and scolded in your phone conversation! When I ask them "should I expect a manufacturer sealed runner watch when I receive the order", their reply is " NO" and they said they will not post this informaiton in their website so that you can bite the bate!
So in fact the price you are paying to buy from Ashford is to buy an old watch! Ashford is really a refurbished/2nd handed watch seller!

BE WARNED; DO NOT ORDER YOUR WATCH FROM ASHFORD.COM!

I had placed a multi-thousand dollar order with Ashford.com on November 26th as a gift for my husband. The Ashford employee said the watch was purchased and that it would arrive by Wednesday. Wednesday came and went. I grew worried but I was sure that they would fulfill their promised order. Eventually, after the watch still had not arrived and we received no tracking number for shipment, we had to contact Ashford ourselves to ask why our watch had not arrived. Only then did Ashford admit that they canceled our order. With thousands of our own dollars at stake, it's amazing that Ashford canceled the order, but couldn't take even a minute to send us an email notifying us that the order was canceled.

Even when I went on the online chat- first off, it took over 15 minutes for the representative to even help me. They then told me that the order was canceled and that if I wanted another one of that watch, I would have to keep checking back onto the site myself. She also would not keep my information on file to make for a smoother transaction and she would NOT guarantee the price that was initially agreed upon.

Before we tried to purchase on Ashford.com we looked online at their reviews and found a lot negative reviews for similar reasons. We made the mistake of disregarding all of their negative reviews. We urge you to not make the same mistake that we did. AGAIN- DO NOT ORDER YOUR WATCH FROM ASHFORD.COM.