About the Business
Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
Ashford Reviews Summary
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
BE WARNED; DO NOT ORDER YOUR WATCH FROM ASHFORD.COM!
I had placed a multi-thousand dollar order with Ashford.com on November 26th as a gift for my husband. The Ashford employee said the watch was purchased and that it would arrive by Wednesday. Wednesday came and went. I grew worried but I was sure that they would fulfill their promised order. Eventually, after the watch still had not arrived and we received no tracking number for shipment, we had to contact Ashford ourselves to ask why our watch had not arrived. Only then did Ashford admit that they canceled our order. With thousands of our own dollars at stake, it's amazing that Ashford canceled the order, but couldn't take even a minute to send us an email notifying us that the order was canceled.
Even when I went on the online chat- first off, it took over 15 minutes for the representative to even help me. They then told me that the order was canceled and that if I wanted another one of that watch, I would have to keep checking back onto the site myself. She also would not keep my information on file to make for a smoother transaction and she would NOT guarantee the price that was initially agreed upon.
Before we tried to purchase on Ashford.com we looked online at their reviews and found a lot negative reviews for similar reasons. We made the mistake of disregarding all of their negative reviews. We urge you to not make the same mistake that we did. AGAIN- DO NOT ORDER YOUR WATCH FROM ASHFORD.COM.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members