Sitejabber Website Reviews and Complaints
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About the Business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 15 days

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16,618 reviews
Egypt
1 review
0 helpful votes
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Date of delivery
June 10, 2025

I would be more satisfied if the date of delivery was cleared on the shopping process

Date of experience: June 1, 2025
Ashford W. β€” Ashford Rep
1 month ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

New York
1 review
0 helpful votes
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πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯
June 10, 2025

Got here super quick. Not so dark of a tint as I thought it would be, perfect for everyday wear πŸ™πŸΎπŸ™πŸΎπŸ™πŸΎ

Date of experience: June 1, 2025
Ashford W. β€” Ashford Rep
1 month ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

Maryland
2 reviews
0 helpful votes
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Second purchase
June 10, 2025
Updated review

Both purchases were excellent with both deliveries being on time and packaged that were flawless.

Date of experience: May 31, 2025
Ashford W. β€” Ashford Rep
1 month ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


Excellent prices
May 28, 2025
Previous review

Prices and service is excellent. My second purchase. Perfect

Date of experience: May 18, 2025
North Carolina
1 review
0 helpful votes
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Movado
June 10, 2025

Delivered on time good condition as described.came on time also

Date of experience: May 31, 2025
Ashford W. β€” Ashford Rep
1 month ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Texas
1 review
0 helpful votes
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Versace watch green
June 10, 2025

Awesome watch! Great purchase and price! Need more now! Quick and fast!

Date of experience: May 31, 2025
Ashford W. β€” Ashford Rep
1 month ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

RU
1 review
0 helpful votes
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Cool store
June 10, 2025
Updated review

One of the best stores. Very low prices and fast delivery. I often make orders

Date of experience: June 1, 2025
Ashford W. β€” Ashford Rep
1 month ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Excellent
May 11, 2025
Previous review

The goods are always well packed. There are never any questions. One of the best stores.

Date of experience: May 1, 2025
Oklahoma
1 review
0 helpful votes
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Easy. Fast professionalism all the way hurtful little piece for my daily wearing. Adds a simple touch to my collection

Date of experience: May 31, 2025
Ashford W. β€” Ashford Rep
1 month ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

Uruguay
1 review
0 helpful votes
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Safe and smooth
June 10, 2025
Updated review

Great experience, guarantee and shipping. Will continue to purchase from ashford!

Date of experience: May 31, 2025
Ashford W. β€” Ashford Rep
1 month ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!


Thank you!
May 24, 2025
Previous review

Thank you! Want my tissot right away

Date of experience: May 14, 2025
Florida
1 review
0 helpful votes
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Good productos
June 9, 2025

Excellent and good service. All products are new one. Good time of shipping

Date of experience: May 30, 2025
Ashford W. β€” Ashford Rep
1 month ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

California
1 review
0 helpful votes
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Not best customer service
June 9, 2025
Updated review

Firstly, when I placed order many photos were avail to see the sunglasses. So I took a chance, ordered, sent wrong case with it, and didn't get the service I expected. Got an RA# to return but still have to pay shipping even tho I went ahead and bought another pair since price was low. I expected better options and customer service

Date of experience: May 28, 2025
Ashford W. β€” Ashford Rep
1 month ago

Thank you for your feedback. We’d love the opportunity to resolve thisβ€”please contact us at customerservice@ashford.com


I wish I was able to see the photos of all the sunglasses...
June 1, 2025
Previous review

I wish I was able to see the photos of all the sunglasses I was looking for-there was not a photo available when searching on my iPhone, and no way to view as if it was on your face

Date of experience: May 22, 2025
Washington
1 review
0 helpful votes
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Right place to spend money
June 9, 2025
Updated review

I just saw the picture and instantly i fell i have to get the watch, when the watch arrives it was more than I expected

Date of experience: February 3, 2025
Ashford W. β€” Ashford Rep
1 month ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!


Great quality
February 16, 2025
Previous review

I order a watch and it's more greater than I thought I extremely recommend this page thanks ASHFORD for my order.

Date of experience: December 20, 2024
Texas
1 review
0 helpful votes
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Item expection before shipping
June 9, 2025

One of the watches was out of battery i am expecting $20 refund for the battery

Date of experience: May 30, 2025
Ashford W. β€” Ashford Rep
1 month ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

Illinois
1 review
0 helpful votes
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Trouble free purchase
June 9, 2025
Updated review

Quick delivery and trouble free purchase made for a pleasant buying experience. The watch is as expected. Great!

Date of experience: May 30, 2025
Ashford W. β€” Ashford Rep
1 month ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


Good selection of watches
May 29, 2025
Previous review

Good selection of watches. Easy processing.

Date of experience: May 19, 2025
TT
1 review
0 helpful votes
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Excellent watch
June 9, 2025

Definitely going to make a couple more purchases from here.

Date of experience: May 30, 2025
Ashford W. β€” Ashford Rep
1 month ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Texas
1 review
0 helpful votes
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Website payment verification less than
June 9, 2025
Updated review

Stressful, makes me want to ignore emails from Ashford due to recent website experience

Date of experience: May 30, 2025
Ashford W. β€” Ashford Rep
1 month ago

Thank you for your feedback. We’d love the opportunity to resolve thisβ€”please contact us at customerservice@ashford.com


Didnt like shipping cost showing up at the very end...
July 10, 2024
Previous review

Didnt like shipping cost showing up at the very end of the checkout.

Date of experience: June 30, 2024
Massachusetts
1 review
0 helpful votes
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Great deals and great service on great watches.
June 9, 2025
Updated review

Watches all arrive as described, no hassle on returns. This shop is great.

Date of experience: May 30, 2025
Ashford W. β€” Ashford Rep
1 month ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Could've used more product details
December 12, 2024
Previous review

I bought another watch from you guys, overall a great experience.

Date of experience: December 16, 2024
Washington
1 review
0 helpful votes
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Best experinces & Best prices
June 9, 2025

I have purchased soo many jewelry, watches & shades. They got the best price on top brands.

Date of experience: May 30, 2025
Ashford W. β€” Ashford Rep
1 month ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

Texas
1 review
0 helpful votes
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Good
June 9, 2025

Good quality. And great delivery follow up survey. I wish no min words limits to submit the review

Date of experience: May 30, 2025
Ashford W. β€” Ashford Rep
1 month ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Maryland
1 review
0 helpful votes
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Great place to buy luxury watches
June 9, 2025
Updated review

I only buy watches from Ashford. I continue to buy quality watches for my family and my self from here.

Date of experience: May 30, 2025
Ashford W. β€” Ashford Rep
1 month ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Ashford is the best to buy watches from.
February 19, 2025
Previous review

Bought all my watches from Ashford in the past. Will continue to purchase from Ashford again.

Date of experience: September 9, 2022
California
1 review
0 helpful votes
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Love Swarovski crystal figurines
June 9, 2025

Please keep stocking Swarovski crystal figurines, I check your website daily πŸ˜€

Date of experience: May 30, 2025
Ashford W. β€” Ashford Rep
1 month ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.