Art Beads

Too bad fusion beads went out of business and I've had to use artbeads instead. Their customer service is horrible. Don't pay extra for Priority shipping because it's no quicker than their free shipping. What a rip off. I'll be looking for a new site to buy my supplies from.

Placed an order on 5/19/23; got an email on 5/25 indicating that it had been delivered (which was inaccurate). Contacted Art Beads customer service-long story short -they were of no help. Finally cancelled
Credit card payment. I thought this might be an unusual experience so I looked for reviews of Art Beads and well, well, well no surprise there are numerous reviews citing their poor customer service. I won't be ordering from them in the future

Wrong product in a bag with a photo of the item I ordered. Delivery is taking FOREVER. Even when I pay for expedited delivery, it takes longer than expected. I'm so disappointed and now my supplies won't be here in time for a show for which I need to finish some product. I've called two numbers, only one let me leave a message. I have emailed several times, used Chat, filled out the online contact form, and no one has responded in 2 weeks. I STILL don't have the order I placed BEFORE this one. I hope they are safe, and well, but this is getting strange. How do I get my money back!

The 800 number at the bottom of the emails art beads sends out doesn't even work. I have had so many incorrect orders sent to me and then they are out of stock of what I was supposed to get. And they wanted me to go though the trouble of sending back the items that they incorrectly put in my order. I find the fact that you can't reach customer service = very bad business. 50% of the time I have received incorrect orders. FRUSTRATING! And now I have a lost order in the ups/usps system and the only customer service for me to contact is via email which they state can take up to 3 days!

Usually happy with the company, I live pretty close the the warehouse and usually have my order pretty quickly. You usually just drop it in the mail and here it is. But this time there was a funky round-about way involving a third party delivery company and I haven't seen anything about it beyond "it's been shipped". Previously, expensive mixes were mislabeled with the wrong color inside. Then I've been trying to renew my password and getting circular responses with conflicting instructions, and no response at all to an email asking why.
What's the problem? Going the way of Fusion Beads? Out of business? Let us know that, at least, instead of advertising sales for products that are usually out of stock by the time I order. And leaving previous orders dangling in space.

I placed an order on Oct. 1,2020. They sent the wrong color beads. I tried to call, but the phone was disconnected and you could only contact them via email, which took 2 days for them to read and respond. They were very friendly and said they would ship the correct color beads. Today is October 21,2020 and I still do not have the beads. I am so disappointed. I have been a long time customer of Artbeads.com but will not do business with them anymore.

I had to give one star but they don't even deserve that. Placed my order on Feb 11. That same day I was notified my order shipped. Tracked my order a couple of days after and it appears the package hadn't left. On Feb 19 I emailed them to get a status. A day later I get a "ticket" number. Today I called and the phone number just refers you back to the website. I have also tried contacting them on Instagram. Crickets! I have been a loyal customer for years and have NEVER had a problem before. They will no longer be getting my money. The last ditch is to file a claim with my credit card. Unfortunately I really wanted these beads. Their auto send emails will also be Unsubscribed. Very disappointed.

However, I have had a problem with a lost shipment and I can get absolutely no help at all. They have no telephone number on their site. I have written their customer service department multiple times without hearing anything back. So, I guess I am just out the money? No, not giving up. Other than that, they have been a fairly good supplier although they are many, many times out of products. But if you cna't get any help from 'customer service' they why stay as a customer?

Staff at Artbeads.com are not checking the material being sent out. I feel that they are not checking material orders
It has been several orders being reordered that I am skeptical about ordering any more. Also, had multiple points reached and my points were wiped out completely not pleased al all. I always had to start over applying at Artbeads because my address was wiped out too. Never complained until this time.

Lately very long time of waiting for order to ship, items being out of stock, no response when I send emails. Truly, I don't need the aggrevation. If the owner is having a problem, maybe communicate that to your customers. Otherwise, I'm left to think that I as a customer am not worth your time. And for those reasons, I'll eliminate artbeads.com from my stock of bead suppliers. I wish them the best but because there are plenty of other options, I will choose those.

I made my first purchase. The package never came to my address. I contacted them to let them know that I never received what I paid for. They responded with, tracking says it was delivered to my address. They told me (as if I am a child) that I need to contact my neighbors or my post office. What? It was delivered to me! I might as well tossed money out in the street. I am not their customer.

After receiving an incorrect item I contacted customer service. Said they would send out the correct item. Received the same wrong item. Clearly a labeling/stocking problem. Most concerning is that I have emailed and left chat message. Absolutely no response from them! I just wanted the item I paid for, not the wrong item they keep sending. Can't risk ordering from them again. I'll stay with Beadaholic and Fire Mountain Gems. They have excellent customer service.

I ordered a beard loom from ArtBeads on July 1,2020. I was sent a tracking number for the product when it supposedly shipped. My package was never delivered and when I contacted the Postal Service I was told they never received a package from ArtBeads. I've attempted to contact ArtBeads to straighten it out and discovered that you can no longer call them, their phone gives you a message that you have to do everything online. I first attempted online live chat with them and got no response to that and now their live chat doesn't even work. I've sent an email to them and I'm waiting for a response but have decided that if I have no response from them by next Wednesday ( five days is enough for any business to give you an email response) then I will file a protest with my credit card company in order to get my money back. I wish I had read the reviews on this Site before I ordered and I certainly would not have ordered from them.

Nothing about Artbeads is true. I ordered from them twice and each time the beads I ordered were not what I expected. I did keep a few but needed to return the entire 2nd order and some from the first order. Over 3-4 days I sent 2 emails and neither were responded even after 2-3 weeks. When I went online and followed the directions for a return, the shipping site they say they use does not have them as a customer, then I called the number on their website and it automatically rerouted me to the website. Bottom line they have no Customer Service, no returns, and their merchandise is not what they claim. BEWARE!

I placed an order on April 1st from Canada and waited over 3 weeks for a card to arrive in the mail saying to pick up my parcel from the post office where I had to spend another $25.00 for custom fees. OK- so I not only placed 1 order but by mistake I placed a second order on the same day. I called to cancel the order but no reply so now I am still waiting for the second order which no doubt will have duty fees. Under the H117 Canadian tax code fees do apply but having tried to cancel the 2nd order and no reply to chat or phone call I would not buy from Artbeads from Canada. I might as well have ordered from China direct with no shipping fees.

The fact that I only received half my order was only part of the problem. It took forever for me to find out when my order would be shipped. Now that I have received half my order, I have been unable to get anyone to respond to multiple email requests. You cannot call them. Their "chat" feature is useless, as it is unmanned and no one ever gets back with you. This was my first experience with them and I will not be ordering from them again. BEWARE!

Ordered items and it took forever almost two weeks for the order to arrive because it took 8 days just for my order to ship. The tracking information in the account doesn't make any sense and doesn't tell who the carrier is. The new website it horrible and ever since they relocated their warehouse their customer service has gone down the toilet. Seems like they do not care for their customers or their employees for that matter. On top of it I returned items and got a confirmation that it was refunded but nothing ever showed in my PayPal account although I was told it was. Do they even know what is going on there anymore? Seems like a whole bunch of BS. I am going to report them to the BBB and I will not be shopping there anymore.