Usually happy with the company, I live pretty close the the warehouse and usually have my order pretty quickly. You usually just drop it in the mail and here it is. But this time there was a funky round-about way involving a third party delivery company and I haven't seen anything about it beyond "it's been shipped". Previously, expensive mixes were mislabeled with the wrong color inside. Then I've been trying to renew my password and getting circular responses with conflicting instructions, and no response at all to an email asking why.
What's the problem? Going the way of Fusion Beads? Out of business? Let us know that, at least, instead of advertising sales for products that are usually out of stock by the time I order. And leaving previous orders dangling in space.