I had been ordering from Artbeads for over a year, with minimal glitches ( an order delayed for no apparent reason, items needed to finish a project out of stock, etc.) when I placed an order to make one of the owners, Cynthia's, designs and an integral part of the order was out of stock. It was sent without this chain, and I was told that I had to place another order to receive a substitute. The shipping would cost over 50% of the cost of the chain. Any decent customer service would offer to ship it free, but not Artbeads. I even wrote to the owner, detailing my plight, and was told thar their "resolution team" (which I strongly suspect is the customer service department, which may be only one person) would be in touch. A week later, I found a local source for the chain. A month later, I have not yet received a response. A shame, but there are more customer friendly online bead shops out there--- Fusion, Red Panda, Goody. And they all have markedly better customer service than Artbeads.