Art Beads

Most of the beads I purchased, for the most part, were very pretty. They were a broader selection than I could get at my local craft store or even another site I shop on. HOWEVER, I only purchased less than 10 items and my price was well over $100. I was ok with this UNTIL I received my beads and the amount I received was literally nonexistent. I have no clue what I will be able to make with this tiny amount. It certainly wasn't worth the price I paid. So lesson learned, but I will not shop here again and do not recommend for anyone else either.

I have ordered from Artbeads for over 10 years, but I won't be doing so anymore. Their order fulfillment and shipping response ABSOLUTELY SUCKS, and it really frickin' frosts me that my credit card was charged immediately but they did not ship until 9 days later. No email that it would be delayed - or any follow up actually - everything was in stock, just really lousy customer service.

Incidentally, I had ordered from two other internet bead suppliers and received those orders within 2 and 4 business days respectively. Artbeads just doesn't have it going on anymore, and their pricing is just standard so your are not saving enough to compensate for the lousy service.

I would give zero stars if I could! What happened? Artbeads was my go to site - no more! Terrible customer service! No response to emails and you can't get through on the phone! I finally got a live person to speak with about checking the color of a product before it was sent as I always did in the past but the girl in Washington couldn't check any longer because their warehouse is in another state! She said she would send the warehouse an email and that my account would be documented and to go ahead and place my order. I ordered and thought I'd add a note to my order just to be safe but there is no note section when ordering. I followed up with an email to the 'support' address (with no response) and guess what I received - the wrong color! So frustrating! Again today I'm trying to call and getting that silly recording! Of course they're overwhelmed - with complaints I'm sure! Soon they'll have all the time in the world to answer the phone because there won't be any customers! This was such a good company - so very sad!

If I could give zero stars I would! I have shopped with Artbeads for over 10 years with zero issues. I placed an order earlier this year and some of the items were faulty (missing springs in the clasps, won't close, etc). I contacted the company and they said it wasn't their problem as it had been over 30 days... crazy as I ordered 30 of these clasps and had no plans to make 30 necklaces immediately. Fast forward to my next order on June 4th; after 11 days I contacted them to see where my package was because it said it shipped and should be delivered but I had nothing. Keep in mind my address is less than 60 miles from where it was mailed from. I received no answer. I then did an online chat which was recommended because they no longer answer the phone during Covid. The online chat didn't work either, basically, it's a note that is sent/emailed to them, again no answer. I then tried another email and finally 7 days later I receive a reply saying it's not their responsibility and I should contact the USPS. I just contacted the post office and they said I could come in and fill out paperwork, but most likely it wouldn't be returned as it was a smaller envelope and not a large package. Also, why should I be responsible for the USPS error and Artbeads not having insurance for this type of issue (sounds like it's a common problem after reading the other reviews)? I also have extreme asthma and shouldn't be going to a post office to fill out paperwork and stand in line if it's not essential! I also asked all of my neighbors last week as well as this weekend if they've received anything (again not my responsibility but was hoping to recover my items). After over 10 years and no issues, I would now advise and will spread the word STAY AWAY from Artbeads, they could care less about the customer and our hard-earned money.