Arm The Animals

I had ordered from this company in the past and it has been okay but now have huge issue---I placed an order 11/8/2024 for christmas presents. I received an email saying it was shipped out 11/18--- kept tracking shipping but it stayed at waiting in CA. I reached out on status and on 12/11/24 Jordan S/cc'd Hugo A said they would look into it. I have not heard from anyone since then. I am now requesting my money back--- Please respond. I realize this company is going through issues and possibly imploding but I would appreciate my money back.

I ordered a single tank top around 11/25/23. As soon as I placed the order, I realized I had chosen the wrong color. I sent a message to change the color and had a response within a few hours that they had updated my order. I was impressed. However, when I hadn't received my order after a month, I sent a message. No response. After another few weeks, I sent another message with no response. Over the course of 9-10 months, I tried to contact the company at least 8 times in various ways asking when my order would be shipped. As someone who works in customer service, I knew not to be rude, just ask questions. I'd all but given up on receiving my order when I suddenly had an email arrive that said my order had shipped. It had been 11 MONTHS since I placed the order, but in just a few days, my shirt arrived...and when opened, it was the wrong color. I have never experienced customer service this poorly from any company, and I will not be giving them any more of my money.

I really liked how Arm the animals pitched their cause and I ordered a couple of things from them without checking reviews first (lesson learned). 8 weeks later, I haven't received my order, and Arm the Animals will not reply to any of my emails. With no recourse for their customers, what Arm the Animals is doing is absolutely theft. Our collective friend Karma will do its thing, and in the meantime, I want my money back.

I ordered a cat mom's sweater (very proud cat mom) after waiting a month for my order and then being charged an extra 20 to pick it up at the post office I opened up a dog mom sweater. This company makes returns impossible as they will not respond to you at all. Also they need to pay for the return as it's there fault but they've gone radio silent. Scammers. Super disappointed

I've ordered from ATA a handful of times. The shipping is a little slow, but that was ok with me in support of the small business and their mission. However this most recent order will be my last. I placed the order on 11/7 and was told it would arrive in 8-10 business days. That deadline came and went with no order. I reached out to customer service multiple times; Natalie was completely unhelpful and refused to honor my request of partial refund for the inconvenience. On 1/5, I received an email that my order was finally shipped. Awful experience. I will not order from them again.

I placed an order 12/25/23 - it is now 5/28/24 - no shipment, no response after multiple attempts to inquire. Will contact my bank to report fraud and try to get my money refunded. Do not order anything from this business, they're scam artists, posing as a charitable business.

My order never arrived and I have been unsuccessful at getting ahold of anyone through email, instagram, or their silly contact form in order to get a refund or even just an actual product. I have ordered from this company years ago with no complaints whatsoever, so I'm sorry to see that they are no longer reliable.

I placed an order online with arm the animals back in the beginning of May. Money was removed from my checking account. It is now June 9, I have had no shipping confirmation from the company. I have tried to contact them through the link on their webpage, and also through Facebook messenger. I have had zero response.

Horrible everything. Sent several emails asking for a defective item to be replaced. No response. Then they send out a general apology email acknowledging their past business failures I even sent an email after
Receiving that email and still no response. Wow they have the nerve
To offer a 20% disc on all future orders in the email. 20% won't ever be Enough to deal with them again. Awful company

Ordered 2 shirts totaling well over $50, May 21st, 2023. Searched their website to contact them in regards to my order. There was no way to contact them.I saw they were on Instagram so I did leave a message on there. As of today, 6/12/23, I still have not heard back from them. Don't buy from this company!

I ordered two separate orders almost two months ago and never heard from them since! I have emailed them many times and tried contacting thru social media and nobody ever gets back to me! They took my money and I haven't gotten any word from them since!

I ordered A bunch of clothing and stickers for the holidays and spent over $100 on this company. They have not responded to any of the costumer support messages. I'm very disappointed that it ended up being such a scam.

I've ordered several shirts and hoodies from this company, and the quality is very good! I've had a hoodie for 5 years, and it still looks great- color is deep and it didn't fray where I cut the neck area! It does take a bit longer to get them than a fully stocked big shop, but they're worth the wait!

Worked here for over a year. They will pay you minimum wage and force you to do all the work without fare compensation,expecting 100% accuracy. The "manager" hugo is high all the time and makes countless mistakes and blames the heat pressers for his own incompetence. They bounce your checks for 2+weeks when it's convenient for THEM to stay afloat then lie to your face about the reason you didn't get paid on time. DONT WORK HERE!

It's been over three weeks since I ordered three tshirts. Nothing. Emailed them a week ago, they send me tracking info that hasn't changed the entire week. Garbage company! I'm contacting my credit card company ya frauds!

Ordered a small order on 11/25, it is now 12/20 almost a MONTH LATER, and my packaged still hasn't shipped. I contacted customer service and got an automated reply with absolutely no helpful information.

This is so ridiculous and unprofessional. It's extra disappointing because with a good customer service team, and better shipping methods, this business would thrive. But they're ruining their own business instead.

Wish I could recommend, but I definitely don't.

Shipping takes forever but I'm really happy with the product. I've never tried to contact customer service so I have no comments about that. Just had patience and eventually my shirts, hoodies and stickers arrived perfectly. I would order from them again.