Lisa J.

Horrible everything. Sent several emails asking for a defective item to be replaced. No response. Then they send out a general apology email acknowledging their past business failures I even sent an email after
Receiving that email and still no response. Wow they have the nerve
To offer a 20% disc on all future orders in the email. 20% won't ever be Enough to deal with them again. Awful company

I ordered a custom banner for my daughters graduation. It clearly says on the website 3 days for production of the banner. It even gives a date when it will be received by. After 3 WEEKS went by I called to inquire where it was. My account showed it wasn't even in production yet. REALLY. I could have ordered it from another company. I sent an email to them and it says their response time is 24 hours. Never received an email back. There is not customer service number to call and limited hours for a live chat. Finally was able to reach someone via live chat and asked for a refund. Will never order anything from Shindigz again

DO NOT USE THIS SERVICE. ISN'T A SERVICE AT ALL. Had a party with 100+ attendees last Saturday. Placed an order for 420 lbs of ice to be delivered for the bar. When I placed the order I had the option of ordering 20 lb bags of ice or multiple pack bags which consisted of (6) 7 lb bags. My order was for 10 of the multiple packs which were 42 lbs. that equaled 420 lbs. my order asked if I wanted to make a substitution if the 42 lbs bags were unavailable and I
Specified NO. I place my order 6 days in advance. This was my very first order with Instacart. My order was delivered at the very end of my hour delivery window. The ice was delivered in the truck of the shoppers car melting and water dripping everywhere. The delivery was for 10 bags of the 20 lb because he told me Sams Club was out of stock of the 42 lb bags. Now I only had 200 lbs of ice yet paid for 420 lbs. called and instacart customer service and was told the same thing and they would set up a delivery of additional 20 lb bags to get
To the 420 lbs. Second delivery person shows up with additional 3 bags of ice REALLY! Now I had 260 lbs far from 420 lbs. called customer service again and now was told Sams club was completely out of ice. That call was ONE hour long all while trying to pull a party together. I called the local Sams club my self where the order was to come from and was told they had plenty of ice. Both the 20lb bags and 42lb bags. So instacart LIED TO ME. I then sent
A family member down to pick up the ice that we still needed. Originally all instacart was offering me was a $10 credit even tho
I overpaid far more for the order of ice. Will never use again

Placed an order on a Monday. By the following Monday order still not processed. Website stats free shipping with $50 order. Order was for more than $50 and website stated for free order processing time is 1-2 and when out for delivery mail time is 3-7 days. Terrible service. Customer service could carelessly about their cusromers