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Arm The Animals has a rating of 1.2 stars from 64 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Arm The Animals most frequently mention customer service and good cause. Arm The Animals ranks 348th among General Apparel sites.
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I placed an order over a month ago. I haven't received my order. I've sent multiple emails with no response from anyone from ATA. I understand a delay or cancellation of my order due to COVID-19, however, I still receive promotional emails. I have no trust of receiving my order or receiving my money back as they have extremely poor customer service and zero communication. I would have ordered again to help with a great cause, but I am more then disappointed.
This is the worst site ever! Below is a screen shot of my order, placed on December 8th and I never got my merchandise neither a refund much less a response from anyone.
Order #******* confirmed
Personal
X
Arm The Animals Clothing Co. *******@armtheanimals.com via shopify.com
Sun, Dec 8,2019, 4:05 PM
I've always been a HUGE advocate for "anti-animal cruelty." In fact, the shirt that had that statement was the first thing I bought from Arm the Animals. After that, I fell in love. A certain percentage of proceeds goes to No Kill Shelters and I think that's the best of all. This site inspired me to get a rescue rabbit from a No Kill Shelter and she's now like my child. I love how much this site inspires, loves, and cares for people. The quality it great, the shipping is at a "can't beat" price, and the products fit as promised. I can't say enough good things about this company! (I actually have a necklace from Arm the Animals on as I type this)
Answer: Not easy at all. I have been trying to contact someone at this company for a few weeks now with no success.