Aritzia used to be great, good quality, worth the price but now not so much. Recently, I always leave the store feeling unsatisfied and unsure of my purchase. I feel rushed and it doesn't help that the return time is only 10 days. Most of the time I'm not able to make it back by then. I recently bought a skirt for $80 and when I tried it on I loved it but since then it has been falling apart rapidly. The hook above the zipper on the back COMPLETELY fell off within a few weeks and there are loose threads everywhere. I always make sure to follow the proper care instructions so this is outrageous. Worst part is Aritzia won't listen and will continue to charge outrageous prices for cheaply made items. I used to be able to trust that Aritzia would use high quality fabrics but now its all plastic and polyester. ALWAYS check tags!

That's not all! The employees at Aritzia are almost never pleasant people. They are very snobby and pretentious. They always put on a very sarcastic and pretentious voice, very fake and rude. They are always laughing around with coworkers and refuse to acknowledge me even when I call for help. Either that or they're constantly bugging me, making me uncomfortable. Almost opening my curtain and asking me if I am okay every single second. I appreciate them asking but opening or getting close to me is unacceptable.

Oh and lastly, I ordered online and for my item to be picked up in store. I repeatedly asked for a size S instead of XS. The worker even asked me twice and specifically said "You would like an S right" and I said yes both times. When I went to pick up guess what size it arrived in. SIZE XS. I was incredibly angry. I needed that top for an event quick. Thankfully their shipping time is small but still.
Might boycott Aritizia at this rate.

I AM FROM THE UK AND BOUGHT A LONG PUFF JACKET FROM THERE EVEN THOUGHT IT WAS PRICEY I GAVE IT A GO BUT IN THE UK WE PAY FOR DELIVERIES WHILE BUYING OUR ITEMS (COMPANY DOES IT)
I HAD TO PAY 100 POUNDS FOR DELIVERY AND ALSO MY ADDRESS IS WRITTEN A BIT DIFFERENT (WAS NOT ME) IM SCARED I WASTED 400 POUNDS FOR LITERALLY NOTHING (I AM STILL WAITING PLEASE PRAY FOR ME)&ALSO THE CUSTOMER SERVICE IS TRASH (ALL THEY GIVE YOU IS ATTITUDE)

I have known Aritzia since I was 10
I am now 35 and have always been shopping there. The past two years I noticed that quality of their clothing is not as great as before. Prices has gone def higher but for what u pay it's a real rip off.

Sunday best quality is highly low ( lower that the rest I found)

Styles has been really off lately. Everything is oddly sheer or has big holes that all your body shows or tops are all short!
Barely there is something that you can find and put in your closet so that you are able to properly use for some time.

Honestly they started only making clothings for 10-15 years old kids.
I used to love their famine delicate styles. I think the stylists change?

Oh and everything from Le Fou last year was showing your side boob.
It was so embarrassing to wear. They were great to look at. I am a size 0 and don't have big boobs or big type of the body, I love fashion and afore feminine classic chic style but it was a real disappointment to even scroll down on their page this spring! Oddly weird type of style and clothing.

I hope they come up with something more versatile rather than all sheer short tops.;(

I went to Aritzia with my daughter at the Carrefour location in Laval. The cashier continuously spoke to me in French when I spoke to her four times in English, and then asked her if she speaks English, and she replied yes

I find them to be very unprofessional, snobby and unpleasant in the customer service department for me for items that are not the cheapest.

When you're a customer and you constantly speak in English, you could at least say I don't speak that well in French which I may add, she spoke amazing English definitely will not go visit that location again.

I've been Aritzia customer for years, mostly online since I am not a big fan of in store shopping. I knew their crappy return policy(not really return - store credit for sale items but I didn't mind since I always bought stuffs from them) but their recent policy change was the deal breaker.

I bought a skirt over the weekend, the length looked fine on a 5'9" model. However, it is VERY short on me(which is only 5'4"). They did not have the length measurement on the website and only said mid-thigh on the description.
Also does not clearly say final sale on product page, you have to scroll all the way down and click on the little triangle to expand shipping & return policy section.

I logged in to my account but I couldn't return the item so I contacted customer service, which was completely useless and unhelpful. I didn't care too much for a $48 skirt but was really disappointed from the customer service and unclear/sneaky information on their website.

Please think twice before you buy from them unless you want to throw your money away!

Will not buy from them again!

Ashley at 5ave. On the fitting room was helpful. Thanks you for having her, I was able to get what I needed.

So disappointed with the Aritzia stores. A pair of pants that I ordered 9/15/22 never shipped. There was a delay that they never told me about. Needed them for a wedding 10/16/22. So annoying

The clothes are nice, overpriced but nice. I ordered on April 5th and it's April 28th and I still have not received my order, even though when tracking it said it was supposed to arrive by the 10th. I had to provide an alternate address and all they offered me was free express shipping on my next order by CALLING IN and requesting it... I don't need free express shipping, NORMAL shipping is fine, what I SHOULD have been offered at the very least was a discount. They said they're not able to provide that, which I find ridiculous. Clearly they don't care about their customers.

I went shopping at a store and fell in love with a skirt but they didn't have the color I liked in my size. The lady at the register said she could order for me and have delivered to my house. The order came and it was the wrong color! I decided to go back to the store with that skirt and a shirt I had bought previously after noticing that white some white stitching on the back had been stitched in a camel color so it looked like my $100 top had stains on the back but it was a sewing flaw. The lady at Aritzia took back the wrong colored skirt and the flawed shirt and said that both items would be delivered to my house. Three weeks later, I have yet to get these items so I just called customer service and she replied they are out of these items and I should have been told this! Not only did they fail to call or tell me this but they should have called to refund my money! Apparently they don't care. Just another horrible company that wants to take your money and fill you with false hope to do so.

Lied - lost package- bad customer service- never shop at this store- ruined my daughter's graduation and didn't even apologize

I cannot receive my parcel because they use a cheap courier service (pairing up with some low reputation Chinese courier) with an incorrect mailing address? I tried to email the customer service and seek for help at the online live chat with Brianna and you know what - SHE WENT OFFLINE after i requested her to get this whole thing fixed, or even easier send me a refund? WTF!
I literally have no help with my lost parcel and now have to wait for my bank to cut off the transaction. I am very disappointed with my very first experience with this company and will never purchase again!
PLEASE DO NOT RISK TO PLACE YOUR ONLINE ORDER WITH ARITZIA!

I have shopped here for myself and 3 girls for a while. The products they sell are generally well made and comfortable. I will no longer shop here as a result of their shady and unreasonable business practices. I bought many items for my girls for xmas and went to return one early because I knew it wouldn't work due to the fabric. Had only received the item two days before trying to return and went online to set up return. The holiday return policy stated Jan 10th would be return deadline, which I checked before purchasing. However, all my items, including that one were marked as non-returnable (again, just two days after even receiving this). I wrote customer service, they said I didn't tick a little box that says "gift" so the holiday return date doesn't apply to my orders, exchanged several emails and they still won't make an exception and mark my orders accordingly even though I am well within the holiday return window currently. Terrible business practices and customer service. They just lost 4 customers for good.

Their customer service and logistics is completely stupid for a company this big. I purchased something and mistakenly purchased the wrong size, which i noticed unfortunately immediately after i made the order. So I email them asking to modify my order and I get an email saying it will be handled and someone will look into my query within 48 hours. Fairly normal and standard so far, but in the next few hours, I get an email saying they can't make any changes and that I had a 30 min window to make an order change. Like WTF? I've emailed multiple companies before (big and small) to make changes and i've never had any issues like this before. You really only give a customer a 30 min window? It hasn't even shipped yet? Like you're a huge multi-million dollar company and you can't even make a change in order. I've had significantly smaller and larger companies be able to accommodate a change that was notified to them immediately. This is such $#*!ing terrible logistics and customer service! From a big brand like Aritzia, this is not acceptable!

I ordered 2 gaming chairs and they scammed me and sent me a ring. Just wow! Never again. Chairs was for my sons and he kept asking where are they at.

I am extremely disappointed in Aritzia's inaction with the delay in my delivery. This is only worsened by the fact that their customer service team refused to price adjust an item that went on sale just three days after I purchased it.

I placed an order for one of their puffer jackets on November 6th. On November 9th, everything on their website went on sale for 20% off as part of their Singles' Day sale. When I reached out to their concierge to ask if they could price adjust the item, they refused to, citing their stringent price adjustment policy. Instead, they said that I could return and repurchase the item, in spite of the fact that (1) the item had not even been shipped yet and (2) I am currently overseas and would have to pay an expensive import fee on top of a whopping $45 return fee.

Now, almost three weeks after I purchased the item, they are unable to give me an estimated time of arrival for when I can expect my package. Just imagine if I had done their "return and repurchase" suggestion. I would be out $550 (plus import fees and a $45 return fee). Meanwhile, I wouldn't even have the product I purchased and would be past their return policy, which requires customers to return items within 30 days from the shipping date.

Especially if you are shopping internationally, do not shop with Aritzia. They may say that your order will be delivered in a few business days, but you will end up waiting indefinitely for the merchandise you purchased, and customer service does nothing about it.