Argos

I purchased a duffel bag from Argos in UK. It did not last a single flight. Argos did not stand behind their sale: they suggested to return the bag to the store. This was impractical in my case: I do not reside in UK. I wrote a negative review in response of their request, and Argos declined to publish it. What can I conclude from this? Only that reviews on their site cannot be trusted.
In the picture the bag after a single flight on the night of the purchase.

Tried returning an item bought in the covid lock down and finding it impossible to get either a refund or a replacement. They expect me to organise my own! This company does not follow the law with returns and repairs.

The local store manager at Barrow-In-Furness were rude and unhelpful. Instead of phoning the manager to ask for advice they ended up calling the police on me because she doesn't understand consumer rights. I will never shop at Argos again.

In my opinion you judge a company by how it deals with things when they inevitably go wrong. Any half decent company has the majority of its transactions flow smoothly.

I have bought from Argos on many occasions previously and had no problems whatsoever.

My latest attempted purchase of a lawn mower was a very different process. Having taken my money I still hadn't received my purchase two weeks later. Trying to contact customer service and find someone prepared to take ownership of the problem. In the end I contacted my credit card company. My money was refunded.

I've been trying to get a refund for the last 3 weeks. Guild has given me the reference number but Argos would not accept it. I've been in contact with about 8 different people in argos... and it still not over! They keep giving me contradictory information.

Brought a 3 arm rotary washing line from Argos took out the packaging to find you need to be 4ft 8 to comfortably use it,
Took back to store and was told as it's already been opened can not return money.
There was nothing saying on packaging about height of line just the line size so how can this be measured before opening.

If you have last minute presents to buy, avoid Argos at all costs. I ordered four presents in Novemeber, and despite several promises, including specific delivery dates, when my parents waited in for nothing.
My nephews now have nothing to open on Christmas morning, and I am sat in another country, in floods of tears, because i believed Argos' lies, and did not arrange to have something else delivered.
I will be taking legal action, and will be leaving regular reviews on social media and internet sites, to highlight the issue.
Argos, you have completely ruined Christmas for my family.

Incompetence from the very first communication. Lots of monkeys, no organ grinders (at least, the monkeys won't allow you to speak to an organ grinder). No decision making, l no problem solving, no customer service, no item, no refund.

Better still, each monkey spoken to threw different faeces. Time frames all different, lies, deceit. It's laughable, really.

Buy best of all - an item I know to have been recieved at Argos not only didn't automatically prompt a refund, 10 days later they decided to confirm with the courier that the item was returned to them. It is in their warehouse. They have seen it. They have touched it. They have ignored it for a week. But, process is process. Can't expect common sense, or competence, or an understanding of what Argos bearing the risk of items becoming lost or damaged in transit really means - and it isn't "we keep your money until the courier tells us what to do" as they think.

Disrespectful company! I ordered a washing machine and it is delivered as damaged. Requested change and it has been 2 weeks that I am waiting for the delivery team to collect the faulty product and deliver the new one.
They don't give a time window for delivery and make you wait at home all day.
Additionally, they kept me waiting all day and didn't complete the delivery twice. Today the customer service said that they couldn't deliver due to it's out of delivery hours after 5pm and booked it for next week. Even it's their fault they give the next available date next week.

In this respect it is going to be my 4th week that I am waiting for a delivery and they have no other solution.

I was ok to bring my faulty product back but they say the warehouse is not open to public.
I don't know how people cope with this system. If you order anything from argos you may have to spend a few weekends at home to wait the collection of any faulty item. Don't order big items from Argos. They are terrible at managing deliveries. It was my last ordering. Unbelievable!

Ordered a few things on here recently and I will carry on to great value for money, always come when they say they will sending you a text before delivery notifying you they are on there way. Service Is professional and efficient. Keep it up guys

I ordered a t shirt online and paid for it then went to collect it. I was only in the sunderland high street store five minutes at the most the service was friendly, professional and very speedy well done

DO NOT buy directly from a store as Argos will NOT give you a refund by bank, you will have to go back to the store to get your money back. I am disabled and no transport and they still forced me to pick up my money from the store and refused to refund my money back to my bank. I would never buy from a store again, its so much hassle and customer support has been a nightmare, this morning they put the phone down on me despite me being polite. I have a really bad tremor and find telephoning very difficult. Now I have to get a taxi which will cost £40 in order to get a refund for a defective product

I bought a Babyliss Curler/straightener that they are currently advertising on the TV which costs £129.99. I opened it and tried it and it is useless. It does not curl my hair at all. I contacted Argos about it and they have basically said oh well too bad you have opened it so your stuck with it. I think in this day and age this is disgusting. I am now stuck with a £129.99 product that is of absolutely no use to me. I have been a customer of Argos for over 30 years but will never buy from them again. I also think its terrible that below standard products can be sold and you have no rights. How else am i supposed to know it would be rubbish other than opening it and trying it. I suggest anyone thinking of buying anything from there to think again as they are fine when you keep the product but not when you try to return it.

Wendy Mason

Bought a product from argos and had to return it because it didn't fit. Argos do insist the package is repacked properly before return is accepted. Unfortunately repackaging the product to the original was state was very difficult. I took it back not properly packed. Coiunter assistant refused to take it back so decided to try again on the shop floor (dirty) and, with a bit of patience, managed to repack the product. All the while, the two assistants kept looking at each other laughing. To cap it all, this idiot threw my original receipt in the bin and wouldn't retreive it. Pathetic store and a pathetic, peurile, individual.

What has happened Argos? Your customer service used to be excellent. Now it's virtually impossible to get to speak to a human and when I did finally get through to someone they were totally powerless to help.

What used to be a dependable stalwart on the high street is now disgraceful. Been waiting nearly 2 months for a refund (6 weeks since large item picked up by them) of several hundred pounds.

Lied to 4 times by chat staff as they said the refund had been done. Then twice by phone chat.
Gave up talking to them as I don't really want to be lied to. So have started legal proceedings instead.

Maybe a CCJ will make them think twice.

Such a shame a great British high street retailer with a great website has been wrecked. I wouldn't use them again. If you are getting large items with delivery, I'd look elsewhere.