Incompetence from the very first communication. Lots of monkeys, no organ grinders (at least, the monkeys won't allow you to speak to an organ grinder). No decision making, l no problem solving, no customer service, no item, no refund.
Better still, each monkey spoken to threw different faeces. Time frames all different, lies, deceit. It's laughable, really.
Buy best of all - an item I know to have been recieved at Argos not only didn't automatically prompt a refund, 10 days later they decided to confirm with the courier that the item was returned to them. It is in their warehouse. They have seen it. They have touched it. They have ignored it for a week. But, process is process. Can't expect common sense, or competence, or an understanding of what Argos bearing the risk of items becoming lost or damaged in transit really means - and it isn't "we keep your money until the courier tells us what to do" as they think.