Argos has a consumer rating of 3.24 stars from 41 reviews indicating that most consumers are generally satisfied with their purchases. Argos also ranks 49th among Electronics sites. The most common issues with Argos are around customer service, which is not as good as expected by some customers.
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Always a pleasure to purchase from argos my.order always comes with a delivery slot, clear.communication and items always of great quality.See positive reviews
Awful experience with Argos - terrible customer service from the telephone CS team Reserved an item from a store 20 miles away (item wasn't available anywhere else) Spent over 2 hours & fuel to collect item. Back home, tested item was faulty (potentially a returned item) and should not have been resold. Told Argos they should at least compensate me for the wasted journey, or offer to send a working replacement. They refused and said it "was a personal choice to collect item". It wasn't a personal choice to be sold a defective item! A rude manager by the name of Rebecca refused to show any empathy and consideration for my awful experience. Was told I could hand write a complaint to the Head Office of which I would not receive any correspondence. Very bizarre as there would be no proof that my complaint will ever be dealt with. Argos has a poor dispute service and wont take responsibility for reselling returned & defective items. They hide behind a poor customer service policy which does not take into consideration the effort a consumer goes through to collect an item. They are also unwilling to take complaints via email and wont offer to post out a replacement. Other online sellers are far more receptive and the distance selling regulations in the UK are far better than when physically purchasing from a store. It makes you wonder why the high street is failing us. Argos simply hides behind a dated, inflexible and rigid Customer Service Policy which seems to make the managers think they can be rude to paying customers. Poor form Argos!!See critical reviews
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