ArgosReviews 140

Rude and useless delivery driver. They were paid to pick up two items when delivering a new fridge and refused to take them as "they had no room in the lorry" In which case, why is pickup an option? The driver had a terrible stinking attitude and was rude. Should sack him immediately. Crap.

Argos are scammers, they said they had refunded £145.95 into my paypal but have not, i have proof from PayPal no money had gone in, been waiting for my refund to go into PayPal for over a month now, so I asked to speak to the manager numerous times finally Elaine the manager spoke to me and said there is nothing she can do, I asked her for an email so I could send the proof of non refund from paypal and the email she give me was a fake now she will not return any of my calls iv had to take it up with action fraud. If anyone can help please leave a comment thank you

Took a faulty item back to edenthorpe Doncaster 8 days old the member of staff and elderly woman was rude to me no help at all insisting the item isn't faulty.she rang someone on my phone and tried it a few minutes lt worked for her l took it home the screen froze again l couldn't hear when someone rang me.she said the volume was turned down when l showed her it was switched up fully.l heard her in the corridor down the side where they collect the orders saying stupid woman. Oh ignore her...they were all laughing about me the staff member and 2 girls. Just because you are elderly Argos don't care.yes I happen to be an elderly daughter of a navy veteran who fought for their safety...l deserve to be respected l rang customer services the woman l spoke to said we can't help you if the store refuse to help then we can't help either. This item is 8 days or 9 days old lts not old why do you have customer service when they refuse to do anything took back on 21st 22nd and again on 23rd of January no help same answer still freezing screen battery running out and low ringing tone l have put this all over to warn people to avoid Argos their are better companions with a decent reputation

Argos are an awful company, after waiting 8 days for the earliest delivery slot for my sons bed the delivery truck arrives with just the mattress! Apparently the bed frame is on another van, so instead of arranging for the bed frame to arrive later today i then get a phone call saying i have to wait another FIVE DAYS for the bed frame to arrive! I ring to make a complaint (which was of no assistance at all) when i asked for refund was told it would take up to 30 DAYS TO RETURN MY REFUND! Yet they took my money instantly for the order, My son is autistic and all of this is not good for him at all, i am full time carer to my parents and arranged this specifically for my day off, think twice before ordering from this company.

Purchased online and went all the way to the store to collect (30 mins journey) and was told that the order was canceled due to technical issues. I am still waiting for refund after 10 days

DONT USE RUINED MY KITCHEN RUINED INTERGRATED KITCHEN DOOR LEFT BROKEN LIVE WIRES EXPOSED
THEY USED AO.COM TO FIT IT THEY ARE COWBOYS DANGEROUS HOUSE WRECKERS

Ordered washing machine never came no use ringing customer service worse than useless outsourced n don't care less had to go to store in sellyoak wer I paid n got nower awful attitude from manager Eliza rude incompetent asked for refund but won't b in account for ages had to lend money from family n got from Curries nx day delivery.wud never ever use Argos again n Wil warn friends n family about this terrible company

I made the mistake of ordering a tv from argos online. When it didn't arrive I queried it. I spoke to 3 different people the one on the phone couldn't use a computer. I contacted them through instant chat only to be told conflicting answers. I'm. Shocked at the level of dumbness displayed. Argos are quick at grabbing your money but unable to fix anything when they make a mistake it's unlikely I will see my money again. There nothing more than thieves they steal your money and there's nothing you can do to get your money back and they don't provide the items why are they still allowed to operate

I would not recommend using this company.
The customer service is abysmal and the deliveries are non existent.
I placed an order for a fitbit sense2 for it to be delivered to my nearest sainsburys for collection. It never arrived. I gave it 7 days to arrive and they didnt email any apology of it running late or it being lost or anything. Anyway I decide to call Argos and got their call centre in India where I was messed around and I got put through to a manager who promised me a refund also a gift card for 50 quid etc. He promised to email me all this in 24 hours...never materialised. So I called 2 days later and asked to be put through to a manager and was told to keep waiting for my order. I insisted on a manager and they hung up on me. I tried to cancel through them and they wont allow it. SO im having to go through my bank to recover my refund instead.
Steer well clear of Argos.

Apparently couldn't get van down the street to deliver washer so delivery man called and I couldn't hear a word he was saying and he just hung up on me. Had to call Argos support twice today to get answers because wasn't informed of everything and turns out it's not even being delivered today! Completely unclear. Sort your phone lines and clarity out!
We will NOT be ordering from Argos again until this is sorted. I did not get an apology or anything and Argos customer support was a headache to navigate and the phone operators were not helpful or nice.

Sameer has joined the chat

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Hi ********, welcome to Argos, you are chatting with Sameer. I hope you are doing well.
Bro i should get a egift card
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Can you please briefly elaborate your gift card query so that I can help you in best way?
I buy this order...********
And extra was 50£ EGIFTcard
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I understand your query related to 50 pounds. Please do not worry, I will check the order details and help you in the best possible way.
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Before we move further, could you please help me with your last name and mobile number mentioned on the delivery details?
I dont remember phone no
Meybe 07********
Name ********
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Awesome, thank you so much for confirming all the details.
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Can you please confirm that you are the owner of Argos online account?
Yes
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Perfect, thank you so much for verifying the security check.
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Please allow me a moment, let me quickly check this for you.
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As I have checked this item has only 3 special offer while placing the order and there is no 50 pounds of gift card showing with this.
Excuse me?!
When j buy there was
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I totally understand you, there might be this offer is running from Samsung end. I would suggest you please contact the Samsung regarding this.
I buy from argos...
And thats argos egift card...
And i have email from u that egift card is waiting for me!
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Is there anything else I can help you with?

Horrible experience, no care about customers. Will never ever use this store. I do not reccomend it to anyone as well as it just steals your money and especially time. Bought 1 Christmas tree which wasnt happy with but decided to give second chance and instead of waiting for money to ban card I chose gift card and added another 100quit. Received item which again was horrible quality as it had 3different type of branches on one tree. Thats silly habitat brand. So finally now its 2weeks so far, no money, no item. Item was returned. F you argos

AVOID ARGOS - Ordered a promotional set of Beats…
UPDATE 05/12/23: So after being told to contact Argos customer care I was provided this response which still leaves me with no information on where my order is! POOR SERVICE, DO NOT USE ARGOS FOR CLICK AND COLLECT. "A manager would not be able to give you any different information Arvin than I have given. They have no access to when your order will be delivered as I do not have access either."

Originally Posted 04/12/23 -Ordered a promotional set of Beats Headphones for £99 on the 19th of November 2023.

I was sent an email saying they would arrive in store by 22nd November by 9 am, I went to the store in Edgware to collect and was told they did not have my order. I didn't get any SMS or email to say my order was ready either.

Fast forward we are now at the 4th of December 2023 and still have no headphones and customer care has no idea when my item will be ready to collect.

14 days have elapsed and I still don't have the headphones I ordered online!

All I want is the headphones I had ordered as this was a gift for a 13-year-old child who has been patiently waiting for them.

I guess that it will be the new year before I even get a reply or response back from Argos about my purchase or when I can collect it.

I would avoid Argos based on this experience!

Disrespectful company! I ordered a washing machine and it is delivered as damaged. Requested change and it has been 2 weeks that I am waiting for the delivery team to collect the faulty product and deliver the new one.
They don't give a time window for delivery and make you wait at home all day.
Additionally, they kept me waiting all day and didn't complete the delivery twice. Today the customer service said that they couldn't deliver due to it's out of delivery hours after 5pm and booked it for next week. Even it's their fault they give the next available date next week.

In this respect it is going to be my 4th week that I am waiting for a delivery and they have no other solution.

I was ok to bring my faulty product back but they say the warehouse is not open to public.
I don't know how people cope with this system. If you order anything from argos you may have to spend a few weekends at home to wait the collection of any faulty item. Don't order big items from Argos. They are terrible at managing deliveries. It was my last ordering. Unbelievable!

You guys say theres same day delivery and thats true i wont lie but the delivery guy didnt even come up and deliver it to my door we had to come down and collect it and aswell as that as soon as he arrived i went straight back down to collect it but the guy left in less that a minute and when i called him he didnt pick up,is this a game or something and im gna redo the order tomorrow and if the phone doesnt then theres gonna be a problem

Booked and paid for a delivery slot. I got an email on the day saying my item was on the lorry and on its way. Then twelve minutes later I received a text saying they couldn't make the booked slot time and that it would be with my sometime before 1800. Called the Helpline as, having taken the morning off work, I could not guarantee that I would be home to receive the item in the afternoon. I was assured it was in the truck on the way and that the delivery guys would give me a call one hour in advance of their arrival, perhaps allowing me time to get home and receive the item. Two hours later I received a text saying it wouldn't be delivered that day. Spent an hour on hold before speaking to someone on the Helpline to be told a) the next delivery slot I could have was a week away, and b) there was a stock issue with the item, i.e. They didn't actually have it in stock! So, they seemed happy to take payment for an item they didn't have in stock, and for a delivery slot that was irrelevant, and send my updates that were blatantly untrue. I cancelled the order - I need a washing machine not lousy customer service.

Cooker was delivered on the 18th August when opened dented badly and was told from electrical not to use it due to smoke coming out. Fast forward 5 days with no oven faulty one taken away new faulty one delivered

I don't expect to pay full price for returned items which are damaged and scratched. Not happy at all

Return experience awful, the worst retail experience, the worst employees, customer service so unprofessional and rude. The lady there lying, the manager without any empathy, treating me at all times that I was giving a version that I had not given before and that I was basically lying, I never thought that a place could be so dire, that an employee could manipulate the and lie, then a customers service by phone lady the same no help at all, at the end, there comes a time when it doesn't matter if you could either return one thing or not, what matters is the mistreatment, public mistreatment, manipulation, lies, totally disgusting, also after seeing all the Reviews here, see that it is not something new and that it is something that in that store like to do, customers mistreatment. Well done..

Bought a product from argos and had to return it because it didn't fit. Argos do insist the package is repacked properly before return is accepted. Unfortunately repackaging the product to the original was state was very difficult. I took it back not properly packed. Coiunter assistant refused to take it back so decided to try again on the shop floor (dirty) and, with a bit of patience, managed to repack the product. All the while, the two assistants kept looking at each other laughing. To cap it all, this idiot threw my original receipt in the bin and wouldn't retreive it. Pathetic store and a pathetic, peurile, individual.