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    Argos

Argos

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Overview

Argos has a rating of 1.6 stars from 138 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Argos most frequently mention customer service, consumer rights, and order number problems. Argos ranks 789th among Electronics sites.

  • Service
    54
  • Value
    46
  • Shipping
    42
  • Returns
    41
  • Quality
    41
Positive reviews (last 12 months): 0%
Positive
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Negative
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Reviews (138)

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customer service (43)
Thumbnail of user sharonm5687
GB
1 review
0 helpful votes
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December 6th, 2024

Argos are an awful company, after waiting 8 days for the earliest delivery slot for my sons bed the delivery truck arrives with just the mattress! Apparently the bed frame is on another van, so instead of arranging for the bed frame to arrive later today i then get a phone call saying i have to wait another FIVE DAYS for the bed frame to arrive! I ring to make a complaint (which was of no assistance at all) when i asked for refund was told it would take up to 30 DAYS TO RETURN MY REFUND! Yet they took my money instantly for the order, My son is autistic and all of this is not good for him at all, i am full time carer to my parents and arranged this specifically for my day off, think twice before ordering from this company.

Service
Value
Shipping
Returns

Date of experience: December 6, 2024

Thumbnail of user shafeikal
GB
1 review
0 helpful votes
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November 30th, 2024

Purchased online and went all the way to the store to collect (30 mins journey) and was told that the order was canceled due to technical issues. I am still waiting for refund after 10 days

Service
Value
Shipping
Returns
Quality

Date of experience: November 21, 2024

Thumbnail of user meegree7
GB
1 review
1 helpful vote
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October 9th, 2024

Ordered washing machine never came no use ringing customer service worse than useless outsourced n don't care less had to go to store in sellyoak wer I paid n got nower awful attitude from manager Eliza rude incompetent asked for refund but won't b in account for ages had to lend money from family n got from Curries nx day delivery.wud never ever use Argos again n Wil warn friends n family about this terrible company

Tip for consumers:
Decent customer service

Products used:
None I asked for refund as item not delivered

Service
Returns

Date of experience: October 9, 2024

Thumbnail of user richard67burton
GB
4 reviews
1 helpful vote
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November 8th, 2024

DONT USE RUINED MY KITCHEN RUINED INTERGRATED KITCHEN DOOR LEFT BROKEN LIVE WIRES EXPOSED
THEY USED AO.COM TO FIT IT THEY ARE COWBOYS DANGEROUS HOUSE WRECKERS

Tip for consumers:
ARGOS DONT CARE AO.COM ARE EVEN WORSE

Products used:
Washing machine

Service
Value
Shipping
Returns
Quality

Date of experience: November 8, 2024

Thumbnail of user williamsongeorge74
GB
1 review
0 helpful votes
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September 28th, 2024

I made the mistake of ordering a tv from argos online. When it didn't arrive I queried it. I spoke to 3 different people the one on the phone couldn't use a computer. I contacted them through instant chat only to be told conflicting answers. I'm. Shocked at the level of dumbness displayed. Argos are quick at grabbing your money but unable to fix anything when they make a mistake it's unlikely I will see my money again. There nothing more than thieves they steal your money and there's nothing you can do to get your money back and they don't provide the items why are they still allowed to operate

Products used:
None they never showed up

Date of experience: September 28, 2024

Thumbnail of user tabski100
GB
1 review
0 helpful votes
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June 6th, 2024

I would not recommend using this company.
The customer service is abysmal and the deliveries are non existent.
I placed an order for a fitbit sense2 for it to be delivered to my nearest sainsburys for collection. It never arrived. I gave it 7 days to arrive and they didnt email any apology of it running late or it being lost or anything. Anyway I decide to call Argos and got their call centre in India where I was messed around and I got put through to a manager who promised me a refund also a gift card for 50 quid etc. He promised to email me all this in 24 hours...never materialised. So I called 2 days later and asked to be put through to a manager and was told to keep waiting for my order. I insisted on a manager and they hung up on me. I tried to cancel through them and they wont allow it. SO im having to go through my bank to recover my refund instead.
Steer well clear of Argos.

Tip for consumers:
they keep lying

Products used:
none.

Service
Value
Shipping
Returns
Quality

Date of experience: June 6, 2024

Thumbnail of user geo.ormanis
GB
1 review
0 helpful votes
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April 25th, 2023

I've never had so bad experience with a shop before. I've spent endless hours the past week on the phone. Everything they arrange is wrong (delivery, collection, replacement) and I have to call them back every day to ask them to do it again. Started with a missing/damaged box and 5 days later I have 3 huge boxes, no refund and no collection arranged. There are no words to describe how bad my experience has been with Argos.

On top of that I paid with Nectar points and I can't be refunded in anything but an Argos voucher. So I'm forced to shop with them again to use it!

Service
Value
Shipping
Returns
Quality

Date of experience: April 25, 2023

Thumbnail of user debzzmitchell
GB
1 review
0 helpful votes
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June 4th, 2023

I would give 0 * if that was an option! I placed an order for a dishwasher, a month ago they took the money,delivery date set.my husband took a day off work. Mid morning they text to say because of a technical fault the order had been cancelled. I mean angry is not the word. Customer service and online chat next to useless. And the money won't be credited back to our account for at least 5 days! Absolutely won't be buying from Argos/sainsbury again.

Service
Shipping

Date of experience: June 4, 2023

Thumbnail of user alisonnoble1982
GB
1 review
0 helpful votes
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August 21st, 2023

Cooker was delivered on the 18th August when opened dented badly and was told from electrical not to use it due to smoke coming out. Fast forward 5 days with no oven faulty one taken away new faulty one delivered

Products used:
Bush electric oven

Service
Value
Shipping
Returns
Quality

Date of experience: August 21, 2023

Thumbnail of user angien182
GB
1 review
0 helpful votes
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March 4th, 2024

Apparently couldn't get van down the street to deliver washer so delivery man called and I couldn't hear a word he was saying and he just hung up on me. Had to call Argos support twice today to get answers because wasn't informed of everything and turns out it's not even being delivered today! Completely unclear. Sort your phone lines and clarity out!
We will NOT be ordering from Argos again until this is sorted. I did not get an apology or anything and Argos customer support was a headache to navigate and the phone operators were not helpful or nice.

Service
Value
Shipping
Returns
Quality

Date of experience: March 4, 2024

Thumbnail of user nuriasdlr
GB
1 review
1 helpful vote
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July 13th, 2023

Return experience awful, the worst retail experience, the worst employees, customer service so unprofessional and rude. The lady there lying, the manager without any empathy, treating me at all times that I was giving a version that I had not given before and that I was basically lying, I never thought that a place could be so dire, that an employee could manipulate the and lie, then a customers service by phone lady the same no help at all, at the end, there comes a time when it doesn't matter if you could either return one thing or not, what matters is the mistreatment, public mistreatment, manipulation, lies, totally disgusting, also after seeing all the Reviews here, see that it is not something new and that it is something that in that store like to do, customers mistreatment. Well done..

Products used:
Electronic

Service
Value
Shipping
Returns
Quality

Date of experience: July 13, 2023

Thumbnail of user tomskrill02
GB
1 review
0 helpful votes
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December 20th, 2023

Horrible experience, no care about customers. Will never ever use this store. I do not reccomend it to anyone as well as it just steals your money and especially time. Bought 1 Christmas tree which wasnt happy with but decided to give second chance and instead of waiting for money to ban card I chose gift card and added another 100quit. Received item which again was horrible quality as it had 3different type of branches on one tree. Thats silly habitat brand. So finally now its 2weeks so far, no money, no item. Item was returned. F you argos

Tip for consumers:
Avoid at all cost

Products used:
Christmas tree

Service
Value
Shipping
Returns
Quality

Date of experience: December 20, 2023

Thumbnail of user lobnaa1
GB
1 review
0 helpful votes
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October 8th, 2023

You guys say theres same day delivery and thats true i wont lie but the delivery guy didnt even come up and deliver it to my door we had to come down and collect it and aswell as that as soon as he arrived i went straight back down to collect it but the guy left in less that a minute and when i called him he didnt pick up,is this a game or something and im gna redo the order tomorrow and if the phone doesnt then theres gonna be a problem

Date of experience: October 8, 2023

Thumbnail of user annel674
GB
1 review
0 helpful votes
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December 13th, 2022
Verified purchase

I asked.argos to collect a faulty Toshiba television that smelt of burning l was met with sarcasm by a customer representative who said ow I'm scared...I'm shaking in my boots.when l said l would use the faulty television and blame them if it caught fire.they refused me a refund they insisted I had to have an exchange.faulty items under law are supposed to be refunded especially dangerous ones.
L had been trying to ring them for a week Argos are unhelpful I'm a pensioner whose father fought for these horrible ignorant people to make sure they were safe...I'm disgusted by this abhorrent behaviour

Tip for consumers:
Avoid Argos

Products used:
Faulty Toshiba television

Service
Value
Shipping
Returns
Quality

Date of experience: December 13, 2022

Thumbnail of user thomasr2123
GB
1 review
2 helpful votes
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March 24th, 2023
Verified purchase

Bought a Bush TV last May. Had to return it in January as no internet connection and sound crackling. Was away for exactly a month. Today the picture disappeared and there was a thin purple line down the screen. Argos insist it must be sent for repair again. I have no confidence in either the TV or the repairs and would like a refund but they insist it must be sent for repair again as it's a different fault. Ten month old TV away for repair twice. Not happy.

Products used:
Television

Service
Value
Returns
Quality

Date of experience: March 24, 2023

Thumbnail of user dianen326
GB
1 review
5 helpful votes
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June 28th, 2020

Monday 8 June you delivered me a Normandy 5 draw chest. In final assembly we realised that the top had "drop" damage. No luck at all on chat lines re. Covid too busy!
In the end wrote to Argos head office enclosing a receipt plus photo of corner damage. Still no reply. This not like Argos and I am now getting so fed up with this "no customer care line free to help"
Everything cannot be blamed on Covid, where can I speak to someone please who will help me. All your Argos stores are still closed too.

Date of experience: June 28, 2020

Thumbnail of user florinam1
GB
1 review
1 helpful vote
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December 8th, 2020

I'm actually on the line waiting for them to answer. 3 weeks later haven't heard about my order. Of course i called before but they kept saying that they have no info and that the "supplier" will contact me, strange thing that when you pay, you pay to argos...
Anyway, I understand now the bad reviews and those who gave 5 stars are completely lucky they've got their order.
I advise you to go always for collection (where rarely are problems), if you looking for an item to be delivered... look somewhere else... I wish I knew.

Don't bother chatting with the unprofessional staff... you'll just waste your time, oh, if you think you'll call them, think twice, I'm still on the line 40 min later and keep ringing...

Argos, pls don't reply to my review, don't even bother. Rather then reply reviews, answer the people's

Date of experience: December 8, 2020

Thumbnail of user jaril10
GB
1 review
2 helpful votes
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March 25th, 2023
Verified purchase

Chromebook broke down within one year warranty period in December 2022. I took it to Argos Keighley where it was bought.

Now three months is passed. The laptop cannot be found. I have a paper receipt from Argos, showing that it was left for service at Keighley Argos.

When the staff could not find it, they asked: "Are you sure it was left to service here at Keighley?" I just pointed the computer printout from themselves saying "KEIGHLEY". What was the response "Yeah but no but...I dont know". Reminded me of Vicky Pollard.

On top, they claimed that the charger did not have a year warranty so it seems that they are selling grey imports, as all legally imported laptops have a genuine UK charger - which do have a warranty.

Just absolutely substandard performance from Argos. My advise: never buy anything electrical from them.

Tip for consumers:
Do not buy electricals from Argos. They do not use manufacturers service and the products are grey imports

Products used:
Laptop

Service
Value
Shipping
Returns
Quality

Date of experience: March 25, 2023

Thumbnail of user johnh47
GB
24 reviews
113 helpful votes
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May 2nd, 2011

A very reliable site where you can reserve items to pick up at an argos store or have delivered.
Argos have a huge amount of products and almost all offer good value for money.
Argos has over 20,000 products in many different sections.
The only downside - you might find the odd item which is expensive.

Date of experience: May 2, 2011

Thumbnail of user johnh1249
GB
5 reviews
12 helpful votes
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October 23rd, 2018

I asked Sarah Little to delete all my details, she refused! Is this Not Identity Theft? I have had many things from Argos, Cooker lasted just over 12 months [waist of time] one of the rings gave up the ghost after a very short time. Now it seems to take for ever for the rest of the rings to heat up. If you buy any jewellery, It may be a very good idea to look at it first. I have bought many things for the wives birthdays & so on only to see her disappointed face when she opens the box. Clasps very week, items very small [in the catalog they look great. Most worrying is Argos as all your most personal details your address, your date of birth & so on. All this information can be sold on to create credit fraud. The Fraud in this country is getting worse by the Day, be careful you are not one of them. They refused to take my D. O. B. From my details, is this not Identity Theft?

Date of experience: October 23, 2018

Thumbnail of user johnl3872
GB
1 review
0 helpful votes
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May 9th, 2021

I have tried ordering goods via Argos on several occasions over the past 12 months. The website offers options to purchase goods but when selected you are informed they are not in stock or cannot be delivered or collected. What is the point? I shall avoid using them again and will revert to Amazon!

Date of experience: May 9, 2021

Thumbnail of user shirleyo558
GB
2 reviews
4 helpful votes
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April 5th, 2022

Spoke to Gillian from complaints regarding a bush dishwasher ordered from Argos in November I have been waiting since then to receive the parts to attach the dishwasher. She rudely told me the appliance doesn't come with the parts and this has been confirmed by her manager Mike from the resolutions team. On the Argos website it clearly states it comes with this part. She refused to discuss it and terminated m chat. Breach of contract and an utter disgrace to Argos allowing their staff and management to lie and dismiss customers who have entered into a contract with them and taken their money from them without despatching the items included in the sale

Service
Value
Shipping
Returns
Quality

Date of experience: April 5, 2022

Thumbnail of user pamelal987
GB
1 review
1 helpful vote
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December 21st, 2021

Wanted to buy a new smoke alarm and went online, found one and put all my payment details in and pressed ‘pay now' and a message came up saying there was a problem. However, they still took my money! The same thing happened to me in September and it took ages to get a refund. Argos customer service is so bad and I'm not sure I can trust them anymore. Ended up buying from Amazon.

Tip for consumers:
Argos customer service (if you can call it that!) is absolutely diabolical!

Products used:
None. Bought from Amazon instead

Service

Date of experience: December 21, 2021

Thumbnail of user kars9
GB
1 review
1 helpful vote
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October 31st, 2021

Terrible attitude and aggressive manner shown from the manager in the Argos Oban store. Her after care to customers is dreadful. We had a bad experience from her today when returning a defective item which is still under guarantee. We were told categorically we cannot have this replaced but to send the defective item (we bought in good faith) to be repaired now having to wait for two weeks! She also didn't provide us with any receipt paperwork for this return, we had to go back to ask for this… how amateur! Beware folks buying from this store. Zero stars

Tip for consumers:
Don’t buy from Argos

Products used:
Apple ear buds

Date of experience: October 31, 2021

Thumbnail of user alisonc16
Philippines
3 reviews
9 helpful votes
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August 23rd, 2015

In my opinion you judge a company by how it deals with things when they inevitably go wrong. Any half decent company has the majority of its transactions flow smoothly.

I have bought from Argos on many occasions previously and had no problems whatsoever.

My latest attempted purchase of a lawn mower was a very different process. Having taken my money I still hadn't received my purchase two weeks later. Trying to contact customer service and find someone prepared to take ownership of the problem. In the end I contacted my credit card company. My money was refunded.

Date of experience: August 23, 2015

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