Argos

Argos - UK's Largest Catalogue Merchant

Argos is the largest general goods retailer in the UK it has over 750 stores around the country. It sells goods as a catalogue merchant if you go to the store you enter a catalogue number on a slip of paper, check it's available, then wait for the item to be brought to you from the warehouse.

They also have a pretty good online store where you can buy and have stuff delivered to your home (usually extra charge) or just order for pick up at your nearest store. They have customer reviews online and they keep both positive and negative comments so you get a fair idea of what you are buying.
Argos has been in the UK since 1973 and is one of the main discount retailers. It sell branded goods, own brand goods from cheap and cheerful to mid range / good quality. Their twice a year telephone directory sized catalogues must use up half of Scandinavia's forest land to produce.

I use the website to check prices against other suppliers. Sometimes it is surprisingly competitive, and if you know what you are after it is often the best place to go.

In the last year I've bought a camera, a barbecue and some self assembly furniture from them. Very efficient, good prices and I am quite happy.

I'm not sure I'd buy their cheaper own brand electronics stuff but then 'ye pays yer money and takes yer chance' If you want a fancy radio for half the price of another main brand it might not be as good. Caveat emptor let the buyer beware.

www.Argos.co.uk

Generally good.

I bought a treadmill through Argos for the convenience mainly as they said they would deliver it to my room of my choice and take away the old one,
I know they outsource the delivery of the items to another company but they would not bring the new treadmill to the room and they refused to take the old one
As it wasn't in the garden, it wasn't outside because they never rang me to arrange delivery which they were also meant to do.
I got onto Argos and they keep saying they will contact them to pick up the treadmill but its never happens, I have given up not after contacting then
Around 6 times to arrange collection, im left with the treadmill in my hall for over 2 months now and ill have to pay for someone to take it away
Which was the main reason I went with Argos in the first place. I used to use Argos quiet a bit but I will never buy anything from there again.

Appalling customer service. No formal complaints service. I had a failed delivery which was a large set of shelves - spoke to the delivery driver on the day and I apologised for not being home. I explained that I had tried to re-arrange the delivery the evening before but the agent said it was out for delivery and the depot would re-arrange. I heard nothing. Two weeks later I called Argos and was told that the item was marked as delivered. Upon investigation, I was told that the photograph the delivery driver took only indicated the front on my property - no item there. It was decided that the driver had proven he had visited but had incorrectly stated it was delivered and that I would get a refund as it could take some time to locate the item - then I could re-order. I heard nothing and after 2 weeks I phoned Argos (today) and this is what they said: management advised you take this matter legal as you did not contact us about the item since the delivery. They implied that the item could have been stolen. Having spoken to the delivery driver on the morning of the failed delivery who said he would return it depot led me to question their logic. Why should I take it legal if they suspect theft - I need details of their delivery driver to report a suspected theft to the police. See how ridiculous that sounds! They will not provide a refund unlike what they had told me previously. Well done Argos! You have both my money and the original item.

Sameer has joined the chat

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Hi ********, welcome to Argos, you are chatting with Sameer. I hope you are doing well.
Bro i should get a egift card
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Can you please briefly elaborate your gift card query so that I can help you in best way?
I buy this order...********
And extra was 50£ EGIFTcard
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I understand your query related to 50 pounds. Please do not worry, I will check the order details and help you in the best possible way.
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Before we move further, could you please help me with your last name and mobile number mentioned on the delivery details?
I dont remember phone no
Meybe 07********
Name ********
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Awesome, thank you so much for confirming all the details.
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Can you please confirm that you are the owner of Argos online account?
Yes
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Perfect, thank you so much for verifying the security check.
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Please allow me a moment, let me quickly check this for you.
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As I have checked this item has only 3 special offer while placing the order and there is no 50 pounds of gift card showing with this.
Excuse me?!
When j buy there was
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I totally understand you, there might be this offer is running from Samsung end. I would suggest you please contact the Samsung regarding this.
I buy from argos...
And thats argos egift card...
And i have email from u that egift card is waiting for me!
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Is there anything else I can help you with?

Sony PS4 Controller Only lasts a few months despite item being under 12 months warranty and returned in its original packaging Argos refuse to exchange more than a few times and force my disabled son to use his extended warranty to get his replacement even though the item is returned in its packaging with purchase receipt and still within 12 months of purchase from date of exchange. THIS IS NOT ARGOS'S DECISION THEY SHOULD RETURN FAULTY GOODS BACK TO SONY.

We ordered a curtain pole set from Argos on-line. I t was not in stock at our local branch, (Frome), and we were told that it would be ready for collection next day. This was on Friday therefore it would be available for collection on Monday. The item was duly paid for and the deal was done, or so we thought. We received an email from Argos on the Monday saying that the order was cancelled and a refund would be paid within five working days. There was no reason given, very strange. I then contacted Argos by phone asking why this had happened, no reason was given and I was told to re-order the item. Fair enough these things happen. I went to re-order only to find that the curtain pole set was increased by five pounds more than on the original order. Than was obviously why they cancelled the order! I then contacted them again by phone to ask for an explanation, telling them that the deal was done and the item had been paid for, if it had been in stock on the Friday of the order it would have already been collected. I was told to order the item again from the store this time and it would be up to the manager whether I would be charged at the original price. The manager saved the day by agreeing to this.
In answer to the above title question, 'Do we need them', well, probably not. Shopping around on line various prices will probably be found to be cheaper.

Awful experience with Argos - terrible customer service from the telephone CS team

Reserved an item from a store 20 miles away (item wasn't available anywhere else)
Spent over 2 hours & fuel to collect item.

Back home, tested item was faulty (potentially a returned item) and should not have been resold.

Told Argos they should at least compensate me for the wasted journey, or offer to send a working replacement. They refused and said it "was a personal choice to collect item". It wasn't a personal choice to be sold a defective item!

A rude manager by the name of Rebecca refused to show any empathy and consideration for my awful experience.
Was told I could hand write a complaint to the Head Office of which I would not receive any correspondence. Very bizarre as there would be no proof that my complaint will ever be dealt with.

Argos has a poor dispute service and wont take responsibility for reselling returned & defective items. They hide behind a poor customer service policy which does not take into consideration the effort a consumer goes through to collect an item. They are also unwilling to take complaints via email and wont offer to post out a replacement.

Other online sellers are far more receptive and the distance selling regulations in the UK are far better than when physically purchasing from a store. It makes you wonder why the high street is failing us.

Argos simply hides behind a dated, inflexible and rigid Customer Service Policy which seems to make the managers think they can be rude to paying customers.

Poor form Argos!

Ordered two phones on line cost £500 now then here was the problem one to pick up from the store fast track no waiting! Yet a 20 Minutes wait as the phone was still in one of the delivery dates waiting to be delivered Next one was 2Day delivery which in turn ended up 3days and I had to go to the delivery depo to pick the phone up otherwise it would of meant another 2day wait so much for quick delivery I did complain did I get anywhere No

The delivery drivers delivered my fridge today and before start opening the package the bottom of the package was open. The bottom and the body of the Fridge also the compressor was damaged and now I have to wait another 2 days for a new delivery in total 6 days without fridge this is ridiculous. To deliver a item, that you already know it was damaged from the drivers or whoever... You did amazing job congrats to this one's
DISAPPOINTED FROM YOUR SERVICE.

Having purchased a dryer and agreed a delivery date, the item was not delivered. I spent a long time on the phone before I was able to speak to anyone and the first time the call was lost and no-one called me back so I had to start again. Argos says there was no answer at the door, but someone was in all day. I went on the chat the following day, provided x3 mobile phone numbers and was told that someone would call in the next few days to arrange redelivery. They did not. I chased up and was then told that the item was out of stock and they would only offer a refund. The item was shown on their website £25 more than the price I paid and unavailable. They could not explain where the dryer was that was apparently attempted to deliver and said they did not know when they would next be in stock. They would not let me speak to a manager and in fact told me that managers did not deal with complaints. Totally unacceptable and I will avoid buying anything from Argos. I told Argos that I would be posting a negative review where appropriate and they acted like they could not care either way. In addition, they tried to suggest I should email them, even though I told them that the email sent back an automatic reply saying that the email address was not being monitored.

I sincerely warn the public NOT to buy furniture from Argos.
I bought a desk in good faith. It took me time to put together and as I initially did not detect any problem with it, I threw away the cumbersome packaging it had come with.

As I began to use it I found that there was a fault in its design as the edging of the desk was extremely sharp and would cut into my arms as I sat at the table.

Within a few days of purchase I called customer services to request a collection so that I may return it. Not only did the people I spoke to tell me that it could not be collected, but that I would not be able to return it as I had thrown away the box it came in.

I called 3 different numbers, customer services, complaints department and head office, only to discover that all these number directed me back to customer services, which is run by people who seem to only know how to say, sorry we cant help you!

I then wrote to head office, hoping to reach a manager and received an email from CUSTOMER SERVICES saying sorry we cant help you!

It has been extremely frustrating and also being unable to speak to anyone with authority has been very distressing!

Don't take the risk of dealing with Argos when something goes wrong! They are a blinking nightmare!

I don't expect to pay full price for returned items which are damaged and scratched. Not happy at all

I have 3 children (12, 11, 8). I started looking at end September but was told by Argos staff - no problem goods would be available for Christmas! We never learn! Start of December - will be available shortly. 3 weeks before Christmas only available in stores that you have to travel long distances too, or not available in either type of store in N Ireland. Fed up, as if i had not spent another 5 days searching (as if i had the free time) i would not have been able to make a happy Holiday. How come an American company like Heelys can supply - no problem.
Sometimes good value but if you want to keep customers why would someone like me not just take the chance on-line, especially as Amazon seems so reliable. Now the rest of the year, Argos does deliver well, so how many years and bad customer reviews does it take for you to anticipate and tell your suppliers to man up (Supermarkets can and so can you) There is nothing like watching your children search for hours and pick their 3 favorites from your cataloges (thank you) only to find - not available. So come on, it's not like you haven't been doing it for long enough. Why is your management strategy so bad or have you decided you provide just enough and go enjoy your Christmas party. Sorry this review is not better, as i think Argos does supply a good service ordinarily. However, guess what, Christmas/Holiday, does happen every year and how long will it take for you to plan properly for it?