Miranda M.

Appalling customer service. No formal complaints service. I had a failed delivery which was a large set of shelves - spoke to the delivery driver on the day and I apologised for not being home. I explained that I had tried to re-arrange the delivery the evening before but the agent said it was out for delivery and the depot would re-arrange. I heard nothing. Two weeks later I called Argos and was told that the item was marked as delivered. Upon investigation, I was told that the photograph the delivery driver took only indicated the front on my property - no item there. It was decided that the driver had proven he had visited but had incorrectly stated it was delivered and that I would get a refund as it could take some time to locate the item - then I could re-order. I heard nothing and after 2 weeks I phoned Argos (today) and this is what they said: management advised you take this matter legal as you did not contact us about the item since the delivery. They implied that the item could have been stolen. Having spoken to the delivery driver on the morning of the failed delivery who said he would return it depot led me to question their logic. Why should I take it legal if they suspect theft - I need details of their delivery driver to report a suspected theft to the police. See how ridiculous that sounds! They will not provide a refund unlike what they had told me previously. Well done Argos! You have both my money and the original item.