Archives

This site is definately committing fraud. They charge way too much for something you can do yourself. Many are not aware of this. Stay far away from them. They ripped me off good and then hid in the "free trial" language that they charge a recurring fee. Total fraud. When I called them about it, archives.com was arrogant too and refused to credit my card. I got them though with my bank... who will not tolerate the likes of them. Hasta la vista archives.com.

I have called and sent emails and called and cannot get anyone to talk to. They put you on perpetual hold and you cannot get any satisfaction. Archives billed me fraudulently! I don't know how they did it because I did not complete the form for the free trial but I ended up being charged $9.99. They feign ignorance all the while knowingly ripping off people probably by the thousands if not the millions. There is no end to their cheating ways! Do not be fooled! They will take your money fraudulently, whether you sign up or not!

Found a lot more information on Ancestry.com. Archives leads you to believe you can look at documents right away--not! You have to order them from $30.00 and up! Some of the records I can goto the local library and print them for 5¢ off the microfishe machine. Granted, not all of the records are there, but there's enough there to make me happy. Plus, Archives does not have a whole lot on overseas searches.

I cancelled my "free" trial, I will see if any charges show up on my credit card, especially now after seeing all the complaints about them charging you.

I signed up for a free 7 day trial. Site offered nothing for my search - absolutely nothing. So I cancelled my membership the day before it expired. All seemed well. Then I reviewed my credit card billing and I noticed I had been charged for two months. I wrote to their customer service, stated I had cancelled on time and wanted a refund of my two months. A reply from Angela in customer service says they will happily cancel my membership but not give me a refund for my two months as per their membership agreement. Of course, if I had an e-mail showing the cancellation things would be different she said. Seems to be a scam to me. Do not use this site.

I went to sign up for this site but part way through realised it was US only and they wanted my card details. I didn't finish the set up and would have cancelled straight away if I had. I have never logged in nor made even 1 search - until I noticed they were billing me anyway each month! Then I logged in and saw indeed I had never used it and it was no use to me, I know they are part of Ancestry.com who do have my card details. I tried customer services but the rep called Heather was unhelpful and bordering on totally rude - the answer being along the lines of "tough we have your money, haha!"

I thought I had gone through the Ohio state website to obtain my father's and mother's death certificates. I was asked for my bank card details for a 14 day free trail but would be charged for a moth's trail at $9.99 after a month. When I tried to access the website firstly it told me to sign in did not recognise my email and could not get a password change (didn't ask me for a password to begin with!). And the only way you can cancel the membership is to sign in or call Utah! Unfortunately I couldn't do that from my mobile phone in Scotland. So I have just called my bank and blocked any payment to archives.com. Angry. Frustrated. Time wasted. No further forward. Scammers? Feels like it to me

When I tried to cancel my trial period, which they make a bit difficult, the link led me back to the search page. What the hell is that? So I emailed them with screenshots of what happens when I try to click on the cancellation link. No response... then my Paypal gets debited and so I email them again regarding this issue. Silence is all I get. I have since disputed the charge with Paypal so hopefully I will get some progress with them and hopefully before Archives.com debits my Paypal account again.

What a scam, they supposedly send a so called runner but they still do not find anything at a specific court. They didn't even take 24 hours to get back to you to tell you that nothing was found, rip off!

I went to the court myself and found the records, public records for. 50 cents a page.

I singed up for the free trial but could not access the site. When I contacted them to cancel, they responded that they had no registration for me, I must not have completed the registration. A month later they deducted $14.99 from my account which appeared as a payment to Dublin Archives. I emailed telling them to refund me and cancel registration and they replied saying they have no record of my email address and could I forward more details. I tried to ring the number they provided but it's incomplete or incorrect! When I contacted my bank I was told the only way I can stop them is by cancelling my debit card which I am doing asap. I was also advised that because I didn't receive a receipt I probably wont be able to get my money back. Total scam! Only gave them 1 star because I couldn't post without it.

I had an charge for automatic renewal on my credit card statement. I called the phone number and was told that they sent me an email confirmation that my account was going to be renewed. I told them that I did not receive the email. Automatically I am at fault? They said I should check the way my email is set up. Junk mail, etc. I have been in IT Tech Support for more than 20 years. I think I know how to check email. They never sent any confirmation and even if they did, they should be required to wait for my reply before charging me. I cancelled and will never use their services again. If you take my advice, neither will you.