I have called and sent emails and called and cannot get anyone to talk to. They put you on perpetual hold and you cannot get any satisfaction. Archives billed me fraudulently! I don't know how they did it because I did not complete the form for the free trial but I ended up being charged $9.99. They feign ignorance all the while knowingly ripping off people probably by the thousands if not the millions. There is no end to their cheating ways! Do not be fooled! They will take your money fraudulently, whether you sign up or not!