Archives
Questions & Answers
Here’s what buyers have asked with answers from Archives staff and previous consumers.
13
questions answered
0%
answered within 1 day
Question:
How do I cancel?
Answer:
They were taking $$$ from my debit card. I couldn't cancel online or over the phone. Each one directed me back to the other. I finally called my bank to see if they would stop payment. My only option was to cancel my debit card and wait a week without one. That's what I did. I'll never signup for a free trial again.
By Tom S., over a year old
Question:
cancel my subscription
Answer:
They apparently automatically sign you up for the service. They have no phone number on their website and their contact form does nothing. They are horribly disreputable and do this ro everyone. I finally found a phone number after a long internet search. Please be careful with the info you give them. 888-896-4442.
By Sara K., over a year old
Answer:
I'm going through the same thing. I've read they are part of Ancestry.com but no luck there either.
By Sara K., over a year old
Answer:
Yes as far as i got involved in either both were confusing and neither could help me with finding biological grandparents but ancestry did cancel when asked
By Brandi J., over a year old
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