Archives Questions & Answers

Here’s what consumers have asked with answers from Archives staff and previous consumers.

13 questions answered

8% answered in 1 day

Question:

How do i cancel? How do i cancel?

Answer:

They were taking $$$ from my debit card. I couldn't cancel online or over the phone. Each one directed me back to the other. I finally called my bank to see if they would stop payment. My only option was to cancel my debit card and wait a week without one. That's what I did. I'll never signup for a free trial again.

By Tom S. over a year old

See more answers (3)

Question:

How much is a subscription cost? How much is a subscription cost?

Answer:

I thought I was charged $19.99 but I could be mistaken.

By Mindy T. over a year old

See more answers (2)

Question:

Why have you charged me again and again when i have cancelled after one hour? Why have you charged me again and again when i have cancelled after one hour?

Answer:

They apparently automatically sign you up for the service. They have no phone number on their website and their contact form does nothing. They are horribly disreputable and do this ro everyone. I finally found a phone number after a long internet search. Please be careful with the info you give them. 888-896-4442.

By Sara K. on 8/24/23

Question:

I need to cancel but i do not have any success, please help I need to cancel but i do not have any success, please help

Answer:

I'm going through the same thing. I've read they are part of Ancestry.com but no luck there either.

By Sara K. on 8/24/23

Question:

Is archives au dublin the same as ancestry.com.au Is archives au dublin the same as ancestry.com.au

Answer:

Yes as far as i got involved in either both were confusing and neither could help me with finding biological grandparents but ancestry did cancel when asked

By Brandi J. over a year old

Question:

Yes i am looking at reviews from customers that are saying your a scam and that you have no real information to give them. what is your answer ? Yes i am looking at reviews from customers that are saying your a scam and that you have no real information to give them. what is your answer ?

Answer:

How do I find them again on the net? I can't even log into them, what a doggone waste of money. Can you tell me how to log in to them please?

By Daniel R. over a year old

Question:

Hi....like others i want to cancel my subscription of $14.99 per month....as i am not interested in tracing any ancestry. i have contacted my bank and the consumer affairs department re this site.....marg smith....isisnatural@!bigpond.com Hi....like others i want to cancel my subscription of $14.99 per month....as i am not interested in tracing any ancestry. i have contacted my bank and the consumer affairs department re this site.....marg smith....isisnatural@!bigpond.com

Answer:

How do I find them again on the net? I can't even log into them, what a doggone waste of money. Can you tell me how to log in to them please?

By Daniel R. over a year old

Question:

I never use archives au dublin, why they deducted my credit card $14.99 without asked me for decision. i would like to tell them to stop and not member with them. I never use archives au dublin, why they deducted my credit card $14.99 without asked me for decision. i would like to tell them to stop and not member with them.

Answer:

How do I find them again on the net? I can't even log into them, what a doggone waste of money. Can you tell me how to log in to them please?

By Daniel R. over a year old

Question:

How do you cancel membership How do you cancel membership

Answer:

I found a phone number finally. Please be careful of info you give them. 888-896-4442

By Sara K. on 8/24/23

Question:

I was charged $9.99 on my credit card. i only signed up for the free trial. if i am signed up automatically (without my consent) i want this cancelled and the charge removed from my credit card! I was charged $9.99 on my credit card. i only signed up for the free trial. if i am signed up automatically (without my consent) i want this cancelled and the charge removed from my credit card!

Answer:

Good luck. We are all trying the same. The website has no phone number to contact and the contact form does NOTHING. I finally found a phone # buy please be careful with the info you give them. 888-896-4442

By Sara K. on 8/24/23

123

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Is this your business?

Owners and employees, register now to answer these questions from potential customers. Register now

Archives Questions & Answers

How do i cancel? How do i cancel?

How much is a subscription cost? How much is a subscription cost?

Why have you charged me again and again when i have cancelled after one hour? Why have you charged me again and again when i have cancelled after one hour?

I need to cancel but i do not have any success, please help I need to cancel but i do not have any success, please help

Is archives au dublin the same as ancestry.com.au Is archives au dublin the same as ancestry.com.au

Yes i am looking at reviews from customers that are saying your a scam and that you have no real information to give them. what is your answer ? Yes i am looking at reviews from customers that are saying your a scam and that you have no real information to give them. what is your answer ?

How do you cancel membership How do you cancel membership

Can’t see your question? Ask to get answers from the Archives staff and other customers.

Is this your business?