Archives

According to the Archives website, I should have all the 4 requested certified documents within 10-15 business days. But after more than a month, I am still waiting for them. What this company is doing is outrageous and completely outside the scope of what they promised for their customers. I paid in advance and when I complained over the phone, they didn't cancel my order or give me any compensation. It is absurd that a company like this continues to operate dealing with certified documents online, which should be a job of great responsibility and reliability, which Archives is far from being.

Started "trial subscription". Quickly realized poor decision. Tried to CANCEL by email and phone (reached Indian call center). Said they had no record of me. Charged my Paypal act 14 days later. Got paypal to cancel further charges. These folks are liars, scammers and cheats. AVOID them

The site seems great, but really they have a very small database of data. If your search does not fall into line with one of their archives you'll get nothing. If you live in California you may have a decent experience, but they are missing so much data from most other states that there is a great chance that you won't get a good result. They give you a 14 day trial because they already know that most people will forget to cancel after 8 days statistically and they will get at least 10 bucks out of every person that visits the site. This adds up to millions in revenue for them and you will get nothing valuable out of it. This is a scam for sure.

I signed up one day in February and immediately emailed to cancel subscription as the site had no useful information! They cancelled but in March took £8.95 out of my bank account and told me they could only refund $8.95 dollars and anything lost was currency exchange! It's not currency exchange when they're not even attempting to match the amount they took without permission in the first place!

No way to reach a live person. They take your money and will not cancel the service. DO NOT USE THEM. If I couldngive negative stars, I would. I did find a phone number after a while of searching *******442 is supposedly customer service. Be careful with info you give them please

Go straight to the necessary county for what you need, not this criminal source. Or you will be out $$$. We kept getting "reasons" for the delay of receiving the certificate requested. Those "reasons" were to buy Archives time to make it so I was unable to dispute the charge. As mine and your bank has a cut off time. I am out $$$ with no way of getting it back now.

I joined for a free trial. I cancelled my membership because I was never able to find information, looked at my bank statement and they have been pulling money from my account for 2 months. Yeah reached out to them and they used the unfortunately nothing they can do because I knew the terms this and that. Well if I cancelled why was it still active? And why have I been charged. Stole my money.

I went on that site to find something and couldnt find what i was looking for they took and had a way to cancel subscription and thought i did it but was wrong i work so its not easy for me to just sit and make calls when i want when i finally did they say sorry but no refund unless done on same day as charge what hell is that they should refund like all other places do but they just shown that they steal money from everyone dont go on the Archives you just might not get what your looking for and may end up being charged with no refund. I would rate them a zero overall

I've been waiting for 2 and a half months for four pairs of shoes Air Force 1's, and they have not made it here at all and there is no communication back from the company with all of the emails I've sent to them I would think that I would get something back. But no, nothing. They stole $500 from me and won't answer me about a return or to send me the shoes finally. This place is a scam and they should be locked up for theft, fraud, false advertisement, and for being douche bags. F this store and the people running it. I'm a Sneakerhead and I would've bought almost every shoe design they had there if they would've just sent me the money or the shoes finally. They get no stars from me and a big F-U FROM CANADA

They offer it to you from their site and you think that all you have to do is cancel your ancestry account and your good but you have to go to separate site to cancel. Sign you up from one but require you to logon to separate site to cancel. This company(s) just want you to signup and then forget you have an account so they can slip in on your credit card bill monthly and take your money.

I have been charged 5 times in one day. I called them and said hey that wasn't me. They then told me it didn't go through and I told them it did go through five times. She said it shows it failed six times on their end. I would recommend and if I could then I'd leave no stars.

Took my money and won't let me sign in saying I haven't paid. Archives used to be a good site. Called the phone number for them noted on my bank account and they denied that I had paid.

This is a scam, they will give you 7 days, then auto charge your card, you have to call them to cancel no way to do it from your site, I was on the phone for a hour, to get a human. I will never use this again. They NOT REFUND YOU! I canceled in Feb over the phone, and then got charged again in March had to call again.

This site is still taking payments from my Bank even though I cancelled(or believed I did) my free trial.
I want to apply for a refund of the money they have taken however when I attempt to sign in I get the message that they do not recognise my email address.
How on earth do I get through to these people?

Scott P. I cannot believe that every single person on this review page has something negative to say about archives.com. The only conclusion I can come up with is that the millions who have actually HAD a great experience with the site is just simply not saying so. This is now the second year I will be using the resource, and I just love what I've accomplished. I use it often and have been doing extensive research into 16 different lineages. I have been able to (with much patience) trace most of my ancestors back for 300 or more years. I'm sorry to hear how some have lost out. I love using this site. The only thing I have to complain about is that they do not have extensive background in continental Europe. Otherwise, I've really enjoyed the results.

This Archive.com scam is operated by Ancestry.com. Sir John Rogerson Quay. Dublin Ireland.
What ever they say they are the same conmen/women who operate both companies. I thought I had cancelled my subscription 12 months ago but on going through my statements I discovered to my dismay they are still taking £8.95 monthly payments from my account.
I believe my bank must be partly responsible for allowing this to happen and I will be taking it up with them today.

I signed up for a free 14 day trial 8 days ago and cancelled today. The site is useless. I tested it with several names of people, both living and dead, who I know are on record in the U.S. and out of 7 or 8, I got one actual result. Also, if you do see something you want to check into, you have to open new accounts to view anything. It's such a scam! Now, when I went to cancel my account, it shows I signed up for a $9.99 monthly membership with a free 14 day trial. They better not try to charge me ANYTHING! Please tell everyone you know to avoid this scam site!