When I tried to cancel my trial period, which they make a bit difficult, the link led me back to the search page. What the hell is that? So I emailed them with screenshots of what happens when I try to click on the cancellation link. No response... then my Paypal gets debited and so I email them again regarding this issue. Silence is all I get. I have since disputed the charge with Paypal so hopefully I will get some progress with them and hopefully before Archives.com debits my Paypal account again.