Overview
Arangrant has established a strong reputation for providing reliable travel services, particularly in securing competitive flight deals and business class fares. Customers frequently commend the professionalism, responsiveness, and dedication of the agents, highlighting their ability to understand client needs and offer tailored solutions. However, some concerns have been noted regarding communication delays and occasional issues with payment processing or reservation modifications. Overall, the feedback reflects a positive sentiment towards the company, with many customers expressing a willingness to return for future travel needs, suggesting a solid foundation for continued customer loyalty.
This summary is generated by AI, based on text from customer reviews
At first everything seemed great we had a lovely experience with our agent we asked all the right questions and trusted that we, a family of four traveling with our elderly parents, would be sure to sit together on our flights, this was not the case when it came to check in. We did not receive an email with an option to sit together and we had to beg for assistance to have two seats together and then ask fellow travelers to switch seats with us. Fortunately that worked, but I should have trusted my instincts and paid for the seats in advance instead of listening to the agent and trusting her. Very disappointed will go straight to the airline next time instead of using an agent there was no helpful reason for going through them. What a way to start a trip!
I used Arangrant on a whim once to see if they could get cheaper prices than I could (they did), and since that time, I've kept coming back. Even with complicated and changing itineraries, my rep was always patient, kind, understanding, and efficient. I'm a tough sell, and they have totally won me over.
Edmund our agent did not pay attention to our need and booked ticket which is going to be extremely inconvenient and stressful. I had told him that my husband had a stroke and his right side is paralyzed. Still he went ahead and booked two separate tickets. BOM to ORD and ORD to CMH. We will have to now collect luggage at ORD and go through security again and recheck the luggage. If he had booked one ticket BOM to CMH then we could have checked our luggage right after custom and would have gone to the gate without dragging luggage to airline counter and without going through security again. Also he didn't let us know that from BOM to Doha it's economy class and we don't get access to lounge. He just pushed us buying the ticket
The agent would take days to return calls and in some cases, they never did. Once the reservation is booked- paid for - they don't care what happens after. I spent a lot of time on the phone trying to get asistance with booking seats and have questions answered.
My reservations at Arangrant were made by Bruce who made sure that everything I wanted was requested from the Airline including seat assignment and special meal etc etc. A travel experience begins with the reservations and mine with Bruce@ Arangrant was very positive.
Thank you Bruce for all your assistance.
Dear Sheri S.,
Thank you for your wonderful review! We're thrilled to hear that your travel experience started on a positive note with Bruce ensuring all your requests were handled seamlessly.
Providing personalized service, from seat assignments to special meals, is something we take pride in, and we're glad we could meet your expectations.
We truly appreciate your 5-star rating and look forward to assisting you on your future travels!
Sincerely Yours,
ARANGRANT Team
Got a very good rate for business class round trip tickets from Atlanta to Frankurt, Germany on Lufthansa, with economy service to and from Milan. The schedule and flights worked right on time without any issues. Our only issues were with getting on and off the planes in Frankurt and Milan. We were bussed to and from the tarmac and up and down steps with carry on bags. If I had know that this was the service, I would have booked a different flight option. It was difficult for two 70+ year olds going up and down stairs with carry-ons.
Dear William K.,
Thank you for sharing your experience and for your positive review! We’re pleased to hear that you secured a great fare and that your flights operated smoothly and on schedule.
We sincerely appreciate your feedback regarding the boarding process in Frankfurt and Milan. We understand how challenging it can be, especially when traveling with carry-on luggage.
Your insights are invaluable, and we’ll ensure they are shared with the relevant teams. If you ever need assistance selecting a flight with more convenient boarding options in the future, we’re always here to help!
Sincerely Yours,
ARANGRANT Team
I was referred by a friend because he had gotten a very good deal and flights. I spoke with a representative and was helped to rebook an existing trip. With your service I changed to a more direct flight with better seats. To top it off I saved over $2000.
I needed to arrange a very specific trip to Australia with several stops enroute. Coordinating the flights was difficult. Anthony was my agent, and he surmounted all the obstacles to arrange a very good itinerary. I have used Arangrant before, for trips to Spain and Romania, with excellent results as well. I highly recommend them.
The trip over to italy was ok food was bad, service was not to good, i had to change my flight back for family reasons and paid the fee to change the ticket but you wouldn't do it only because i flew there so it was invalid on the way back so i had to buy another full ticket,
Dear giovanni a.
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
I booked a flight round trip to Spain. I agreed to a non-refundable ticket but was never told that there could be no changes or credit provided. As soon as my travel plans changed, 5 months before my trip I contacted Arrangrant about changing the date of my return flight expecting to pay something for the change. That being said I was told not to change the ticket until I had completed the first leg of the trip. So once I did that they were going to charge me over $6000 to change the last leg of my trip back and I would get no credit with either the airline or Arangrant if I didn't use the flight. Arangrant blamed the airline but when I spoke to them they said it was not true and they would allow a credit. IF when I purchased the ticket this was explained I never would have purchased it. I had used Arangrant multiple times previously and referred several friends and family. I will now never use this company again.
Dear Christina E.,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
Your agent will work with you to find the itinerary that best fits your needs. They'll keep helping until you are absolutely satisfied that you are purchasing the best ticket.
Warren is very diligent and caring agent.
I worked with him on booking flights to Japan, we didn't take the trip yet, but so far so good.
He is very helpful with the process. Very professional too.
Dear Valued Customer,
Thank you so much for your glowing five-star review! We're thrilled to hear that Warren has been diligent, caring, and truly professional throughout the flight booking process to Japan.
It’s great to know that everything has gone smoothly so far, and we’re confident your upcoming trip will be just as seamless.
Should you need any assistance before your journey, we’re here to help. Wishing you an amazing adventure ahead!
Sincerely Yours,
ARANGRANT Team
I don't remember seeing anything saying my fare was not refundable or exchangeable. They told me that when I tried to change the flights yet no one ever showed me when I agreed to that.
Dear Nancy C.,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
Each and everyone I have reached out has gone out of their way to give me the best deals by emails and phone calls and chats. And I finally picked the best deal from all the choices.
Dear Valued Customer,
Thank you so much for the 5-star review! It’s incredibly rewarding to hear that our entire team was there for you—through every email, phone call, and chat.
We genuinely aim to make the process as seamless and personalized as possible, and we're thrilled you found the perfect deal among the options we provided.
Enjoy your travels, and we’ll be here whenever you need us next!
Sincerely Yours,
ARANGRANT Team
My schedule isn't that easy to handle but with Arangrant... and with the help of their Associates, I can manage my travels in a much better way than before at a cost extremely competitive with an excellent service!
Dear Gilbert R.,
Thank you for your fantastic 5-star review! We’re delighted to hear that Arangrant and our dedicated agents have made managing your travels easier and more efficient.
Providing excellent service at competitive pricing is our goal, and we’re thrilled that we could meet your expectations.
We truly appreciate your support and look forward to assisting you with future trips!
Sincerely Yours,
ARANGRANT Team
Very efficient and straightforward. No issues encountered. There were continuous updates and hints sent by email to keep me aware of any variations.
Cordelia's above and beyond level of service speaks volumes concerning Arangrant's dedication to its clients.
Efficient, and totally. Dedicated to the preferences of the client, best describes Cordelia's remarkable level of service. Arangrant and Cordelia will receive first call when making my next International Business Class reservations.
Dear Valued Customer,
Thank you for your incredible review! We're thrilled to hear that Cordelia provided above-and-beyond service that reflects Arangrant's dedication to our clients.
Efficiency and personalized attention are qualities we value, and we're delighted that your experience was exceptional.
We truly appreciate your trust and look forward to assisting you with your next International Business Class reservations!
Sincerely Yours,
ARANGRANT Team
The price was great. No issues. However, I did not attempt to change my flights in any manner. From what I've read, the complaints seem to happen if/when you need to change anything. We did not change.
Dear Stephanie W.,
Thank you so much for your positive review and for sharing your experience! We're delighted to hear that you found our prices great and had no issues with your booking.
While you didn't need to change your flights, we appreciate your understanding that changes can sometimes be challenging. Please know that we're continuously working to improve our services and make the process as smooth as possible for everyone.
Your feedback is valuable to us, and we hope to serve you again soon!
Sincerely Yours,
ARANGRANT Team
I can always count on Mary to help me deconflict travel experiences for my family. She is prompt and delivers choices for the best trips.
Dear Dalila D.,
Thank you for your fantastic review! We're delighted to hear that Mary consistently provides prompt and reliable service, helping to streamline your family's travel experiences.
Delivering the best trip options is our priority, and we’re so glad we could assist you. We truly appreciate your trust and look forward to helping you with future travel plans!
Sincerely Yours,
ARANGRANT Team
We booked thru Arangrant and it was excellent service.
The last leg of our flight was cancelled and Aragrant was able to get us a refund, very quickly.
Will use again
Dear Dafney D.,
Thank you for your wonderful review! We're delighted to hear that you had an excellent booking experience with us.
While unexpected cancellations can be frustrating, we're glad we could swiftly secure your refund. Your satisfaction is our priority, and we truly appreciate your trust in our service.
Looking forward to assisting you again in the future!
Sincerely Yours,
ARANGRANT Team
AranGrant is a specialized team of travel agents with experience and knowledge to handle complex air travel operations. Our professionals, from different areas and backgrounds, are qualified to assist with different types of flight booking and travel arrangements, such as corporate and group travel, supreme vacation journeys, and flights with highest level of comfort, even when it comes to multiple destinations/airlines or complex itineraries.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear chano t.,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team