Overview
Arangrant has a rating of 4.2 stars from 515 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Arangrant most frequently mention business class, customer service and great price. Arangrant ranks 13th among Travel Agency sites.
The price was great. No issues. However, I did not attempt to change my flights in any manner. From what I've read, the complaints seem to happen if/when you need to change anything. We did not change.
The flight tickets purchased via Aran Grant were for a flight from Philadelphia to Tromso via Frankfurt and Oslo. The travel time was about 20 hrs total which was okay. Then a 3 day travel delay was added at the Oslo airport for which I got no compensation whatsoever. I had to pay for hotel and meals for 3 days in Oslo - unacceptable - will never use them again.
Dear Rainer S.,
Thank you for bringing your concerns to our attention. We deeply value your feedback, as it helps us improve and deliver better service to all our customers.
We sincerely apologize for any inconvenience you may have experienced. Rest assured, we are carefully reviewing the matter to understand the details and address your concerns promptly. We will provide you with an update at the earliest possible time.
Sincerely Yours,
ARANGRANT Team
Initially booked with a very helpful assistant. Everything went smooth until the first flight change, then after a few days another flight change. After that, I decided to cancel my booking. Got full refund. Lost about 3% on credit card fee and international phone calls. I am not sure in the future I will still book this way, probably I would go via airline directly.
Updated on Feb 20,2025
Dear Arangrant T.,
Thank you for sharing your experience with us.
We're glad to hear that our assistant was able to provide excellent service during the booking process and that you received a full refund smoothly.
Your feedback is incredibly valuable, and we will use it to improve our services. Safe travels, and thank you once again for your feedback.
Sincerely Yours,
ARANGRANT Team
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Initial response date Feb 08,2025
Dear Arangrant T.,
We appreciate your feedback and apologize for the inconvenience caused by the schedule changes initiated by the airline.
Upon reviewing your case, we found that the last leg of your inbound flight from Dublin to Zurich on May 18th is no longer operating. Our team has checked for alternative options, and the next available flight on the 18th of May from Indianapolis to Zurich, arriving on May 19th, is the most viable option.
Our relevant team is currently exploring refund options due to the schedule change. We will update you as soon as we receive a response from the airline.
We truly appreciate your understanding as we work toward a resolution.
Sincerely Yours,
ARANGRANT Team
24hr free cancellation info was twisted to 8 hr cancellation by pushy sales person trying to sell the protection products - customer care gave the right info stating you can cancel reservation for full refund within 24hrs
Dear Atul B.
Thank you for sharing your feedback and for bringing this to our attention.
We have confirmed that the 24-hour free cancellation window applies from the time the reservation was booked. We are addressing this internally to prevent it from happening again.
Thank you once again for choosing our services. Your feedback is invaluable to us, and we continuously strive to improve our services.
Sincerely Yours,
ARANGRANT Team
Waited for a scheduled call and she never called. I received an email stating my refund was resolved but I was never notified of the resolution. The 888 phone number provided was not the customer support group and I was transferred 4x. I spent 30 mins on the phone trying to talk to someone familiar with my case.
Dear Susan G.
Thank you for sharing your feedback and for bringing this to our attention.
Upon review, we confirmed that our service agents were able to assist with your request. A refund has been refunded back to your account.
Furthermore, we confirmed that Audrey contacted you in response to your complaint. Once again, we wanted to take a moment to express our sincere gratitude for choosing our services. Your input is invaluable to us, and we are always striving to improve our services.
Your feedback allows us to improve our offerings and deliver better service to all valued customers like yourself.
Sincerely Yours,
ARANGRANT Team
I get a number of small flight schedule changes and I have to figure out what they are. Sometimes it's only 5 minutes difference. It's an annoyance. Didn't get the non stop flights I like. OK experience.
Dear Matthew K.,
Thank you for sharing your feedback! We're glad to hear that your overall experience was satisfactory, although we understand the inconvenience caused by the small flight schedule changes and the lack of non-stop flights.
We truly appreciate your patience and hope to serve you even better in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
Sent an email about what we needed and someone called right away. Found the flights we needed and prices seemed reasonable. Will use again.
My flights between LAX and NZ and Australia were fine. I did not want the extra leg to Vancouver which Arangrant told me was optional. I asked for it to be removed but they would not remove it or refund my purchase. I will not book in the future if an extra leg is added.
Dear John J.,
Thank you for your review and for sharing your feedback with us. We're pleased to hear that your flights between LAX, NZ, and Australia went smoothly.
However, we regret to learn about your dissatisfaction with the additional leg to Vancouver. We sincerely apologize for any misunderstanding regarding its removal or refund.
Your feedback is valuable, and we will take it into consideration to improve our processes and communication to prevent similar situations in the future.
We hope to have the opportunity to provide you with a better experience should you consider booking with us again.
Sincerely Yours,
ARANGRANT Team
You have not provided the lowest price available for me who have purchased multiple businesses class tickets from your firm previously
After booking my flight, I received an email offering me a $50 voucher off a hotel reservation. Of course that reservation had to be made through one of your agents. Upon attempting to redeem that voucher, I was quoted a price $100 more than I was able to book that same room myself. Trying to take advantage of suckers.
Updated on Mar 15,2025
Dear Joseph O.,
We are glad you've taken time to share you thoughts on Mar 01,2025.
We appreciate receiving your feedback at all times, good or bad. We consider that feedback is a valuable form of communication, even if it is passive. Through this, we learn of issues our customers encounter and the way they feel about a situation.
Upon review, we confirmed that the price quoted is based on our availability on our end. However, we are more than willing to review the price you found online and assist you further.
We'd love to help your case; however, considering the fact that you didn't return our attempt of communication, we are limited in the possibility to further address the matter.
Please know that we remain available to assist you shall you decide to reach out to us.
Sincerely Yours,
ARANGRANT Team
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Initial response on Mar 01,2025
Dear Joseph O.,
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have experienced during your recent trip.
We take your concerns very seriously and are currently looking into the matter to understand the details and ensure that such issues are addressed promptly. Please be assured that we will provide you with an update as soon as we have more information.
Thank you for your patience and understanding.
Sincerely Yours,
ARANGRANT Team
Excellent service marred by over-promise and under-delivery. AG does have the influence you would expect with an airline to escalate issues, get seat assignments, add KTN/passport etc. Afraid to have to go through this inefficent intermediary if an emergency arose, we abandoned..
Updated on Mar 18,2025
Dear Anthony B.,
We are glad you've taken time to share your thoughts on Mar 01,2025.
We appreciate receiving your feedback at all time, good or bad. We consider that feedback is a valuable form of communication, even if it is passive. Through this, we learn of issues our customers encounter and the way they feel about a situation.
Upon review, we confirmed that you requested assistance with seat selection, as the airline's website did not allow us to complete the selection. Our service team reached out to the relevant department for further help. However, since addressing the request could take some time, we understand and respect your decision to cancel the booking. The tickets were successfully voided, and a refund was processed.
We want you to know that we are always here to assist you whenever you choose to reach out to us.
Sincerely Yours,
ARANGRANT Team
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Initial response on Mar 15,2025
Dear Anthony B.,
We appreciate you bringing this to our attention.
We're currently looking into the issue and will provide you with an update as soon as possible. Your patience is greatly appreciated.
Sincerely Yours,
ARANGRANT Team
My last segment on arrival was separate from whole trip. This was economy and I had to collect my baggage at Chicago and go to ticket counter again to get my tickets and drop my baggage. I was not clarified this during the booking.
Dear Rajiv K.,
Thank you for sharing your feedback with us.
We're sorry to hear about the inconvenience you experienced with your last segment on arrival. We strive to ensure that all details are clearly communicated during the booking process.
Your feedback is valuable, and we will use it to improve our services and communication. We appreciate your understanding and hope to provide you with a seamless experience on your next trip.
Sincerely Yours,
ARANGRANT Team
I recently made a flight booking w with AranGrant that cost $3.5k. The booking process (via phone) was stress free and personal; the travel advisor I spoke to was helpful, carefully explaining my various options, and called me back (!) when the ticket had been confirmed. Unfortunately, I needed to cancel the flight, as my plans changed. Although I was told it might take 2 - 4 weeks for the refund to show up on my credit card, in fact it was made the following day. Based on this impressive service, I will definitely try AranGrant another time when my travel plans allow
Updated on Feb 21,2025
Dear Jeremy F.,
Thank you so much for your detailed and positive review! We're thrilled to hear that our travel advisor provided you with a stress-free and personal booking experience, carefully explaining your options and following up promptly.
While we're sorry to hear that your plans changed and you had to cancel, we're glad the refund process exceeded your expectations.
Your kind words mean a lot to us, and we look forward to assisting you with your future travel plans whenever they arise!
Sincerely Yours,
ARANGRANT Team
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Initial response date Feb 21,2025
Dear Jeremy F.,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered and any inconvenience this may have caused.
Please rest assured that we take your feedback very seriously. We are currently conducting a thorough investigation to understand what happened. We will keep you updated and get back to you with our findings as soon as possible.
Your satisfaction is our top priority, and we appreciate your patience as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
I bought to flight to Europe. Later, I wanted to change the dates. I did all of this on line via Aran Grant. I paid what I considered a small amount to change the flight. My new flight showed up immediately on the carrier's web site. Easy.
Dear Michael H.,
Thank you for your wonderful 5-star review! We're delighted to hear that our online process made it easy for you to change your flight dates and that the new flight details appeared promptly on the carrier's website.
We're committed to providing a seamless experience, and we're glad we could make this part of your journey hassle-free.
Safe travels to Europe, and we look forward to assisting you again in the future!
Sincerely Yours,
ARANGRANT Team
The travel agent was curious and experienced! He provided a detailed explanation and did everything that we asked for!
Thank you
Rob
I was concerned about the discount price but at Joel's suggestion, checked my reservation with Lufthansa and they have it! I will definitely use ARANGRANT in the future.
Dear Sara C.,
Thank you for your 5-star review! We're thrilled that Joel's suggestion helped ease your concerns about the discount price, and it's great to know that Lufthansa confirmed your reservation.
Your trust and satisfaction are incredibly important to us. We look forward to assisting you with your future travel plans.
Sincerely Yours,
ARANGRANT Team
I found agent Rowan to be helpful and persistent in taking care of my need to switch a return flight.
Dear Arangrant t.,
Thank you for your positive review! We're thrilled to hear that Rowan was helpful and persistent in resolving your need to switch a return flight.
Providing dedicated and effective support is our priority. We appreciate your kind words and look forward to assisting you again in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
It is a good system to find what I need and purchase the tickets. After searching several booking websites, Aran Grant had the best airfares/schedules we were looking for. We immediately purchased the tickets. One day later, everything was confirmed. I was able to choose seats for free on the airlines' website. We definitely will use this system for our future travel needs.
Dear Stephen H.
Thank you for your fantastic 5-star review!
We are thrilled to hear that our system made it easy for you to find and purchase tickets at the best airfares and schedules. It's great to know that your booking was confirmed promptly and that you could choose your seats for free on the airline's website.
We appreciate your trust and look forward to assisting you with your future travel needs. Safe travels!
Sincerely Yours,
ARANGRANT Team
Airline connections went as planned with very good service by airlines. Seat assignments were perfect. Layovers in airports were too lengthy.
Dear Arangrant t.,
Thank you so much for your positive review! We're pleased to hear that your airline connections and seat assignments went perfectly, and that you received great service from the airlines.
We understand that lengthy layovers can be challenging, and we'll continue to work with our partners to find ways to improve the travel experience.
Your feedback is invaluable, and we appreciate you taking the time to share it. We look forward to assisting you with your future travel plans!
Sincerely Yours,
ARANGRANT Team
We could not be more pleased with Arangrant. The business class fares for the flights Arangrant has booked for us have been substantially lower than those we found on Google Flights, Expedia and other online apps. When airlines change schedulers, Arangrant always notifies us well before the airline does and on at least one occasion has offered the opportunity to cancel for a full refund, even though the schedule change was not dramatic. We now work exclusively with Patricia U and she always accommodates our requests for particular scheduling.
Dear Philip P.,
Thank you so much for your fantastic review! We're absolutely delighted to hear that Arangrant has consistently exceeded your expectations with competitive business class fares and proactive communication regarding schedule changes.
It’s wonderful to know that you value the personalized service and dedication of our agent in accommodating your scheduling preferences.
Your trust and exclusive partnership mean the world to us, and we look forward to assisting with your future travel plans!
Sincerely Yours,
ARANGRANT Team
Tyler was extremely pleasant in the process of making my booking and payment. However he became totally different as I was making cancellation. He became difficult and uncooperative,didn't respond as promised. Did not show up when contacted.
Dear Harikrishna N.
Thank you for your feedback and for bringing this to our attention.
Upon review, we confirmed that our service team already processed the refund back to your account. Once again, we wanted to take a moment to express our sincere gratitude for choosing our services.
Your input is invaluable to us, and we are always striving to improve our services.
Sincerely Yours,
ARANGRANT Team
AranGrant is a specialized team of travel agents with experience and knowledge to handle complex air travel operations. Our professionals, from different areas and backgrounds, are qualified to assist with different types of flight booking and travel arrangements, such as corporate and group travel, supreme vacation journeys, and flights with highest level of comfort, even when it comes to multiple destinations/airlines or complex itineraries.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Stephanie W.,
Thank you so much for your positive review and for sharing your experience! We're delighted to hear that you found our prices great and had no issues with your booking.
While you didn't need to change your flights, we appreciate your understanding that changes can sometimes be challenging. Please know that we're continuously working to improve our services and make the process as smooth as possible for everyone.
Your feedback is valuable to us, and we hope to serve you again soon!
Sincerely Yours,
ARANGRANT Team