From the business
Business Class Journeys, Hassle-Free
AranGrant is a specialized team of travel agents with experience and knowledge to handle complex air travel operations. Our professionals, from different areas and backgrounds, are qualified to assist with different types of flight booking and travel arrangements, such as corporate and group travel, supreme vacation journeys, and flights with highest level of comfort, even when it comes to multiple destinations/airlines or complex itineraries.
Arangrant Reviews Summary
Arangrant has established a strong reputation for providing reliable travel services, particularly in securing competitive flight deals and business class fares. Customers frequently commend the professionalism, responsiveness, and dedication of the agents, highlighting their ability to understand client needs and offer tailored solutions. However, some concerns have been noted regarding communication delays and occasional issues with payment processing or reservation modifications. Overall, the feedback reflects a positive sentiment towards the company, with many customers expressing a willingness to return for future travel needs, suggesting a solid foundation for continued customer loyalty.
This summary is generated by AI, based on text from customer reviews
Purchased a round-trip business class ticket from Florida to London. Initial purchase was fine. But after a few days sightseeing in London, I ended up being taken by rescue to St. Thomas Hospital where I stayed for 12 days. When I realized I was not going to be able to make my scheduled return flight I called and was told they could reschedule it, but they had to reschedule it then. I couldn't call back later. I needed to reschedule for a date at that time. So I did, for several days later at a cost of an additional $1875! Over half of my original round-trip ticket cost. I was apparently sicker than I realized and the hospital would not let me leave then so I had no choice but to reschedule one more time, which I did at an additional cost of 600+ dollars. I feel like I was way overcharged and given no consideration for something that was completely out of my control. I won't be using Arangrant or kayak again… I'll go back to booking directly with the airlines.
I had a great trip. The ANA flight from Seattle to Haneda was only outdone by the flight from
Narita to San Francisco. ANA is the way to go, I'm glad I spent a little extra because I got a lot more.
Dear Thomas M.,
Thank you for sharing your fantastic travel experience! We're thrilled to hear that your ANA flights exceeded your expectations and that your decision to invest a little extra made such a positive difference.
Providing outstanding service and comfort is what makes ANA a great choice, and we're delighted that your journey was smooth and enjoyable. Your feedback means a lot to us, and we truly appreciate your support.
We look forward to helping you plan more exceptional trips in the future!
Sincerely Yours,
ARANGRANT Team
They sold me terrible sits for highest price, didn't care to help me with upgrade, cut it short when it came to service
Edmund our agent did not pay attention to our need and booked ticket which is going to be extremely inconvenient and stressful. I had told him that my husband had a stroke and his right side is paralyzed. Still he went ahead and booked two separate tickets. BOM to ORD and ORD to CMH. We will have to now collect luggage at ORD and go through security again and recheck the luggage. If he had booked one ticket BOM to CMH then we could have checked our luggage right after custom and would have gone to the gate without dragging luggage to airline counter and without going through security again. Also he didn't let us know that from BOM to Doha it's economy class and we don't get access to lounge. He just pushed us buying the ticket
First use of Arangrant. Seems like a premium service. The associate asked if I wanted options that only earned mileage under my Mileage Plus program. Of course I said I did. Shortly after that I received a list of options meeting my itinerary and (I thought) my mileage credit requirement. Turns out, the itinerary I chose did not award miles under my Mileage Plus program. Almost 30 hours of flight time and no mileage credit! Thanks Arangrant!
After reservations were made, we tried to change the return date. We checked with the airlines; were told that ticket price for the new available date was same as for the reserved date (their lowest rate for that class). But Aran Grant was asking about $3000 additional to make return date change. Airlines would not make the change directly because it was booked thru Aran Grant. I wish I had bought the ticket directly from Airlines even though it would have cost $1000 more. We had also paid extra for the cancellation option. Seems lack of customer care after reservations are made.
I used Arangrant on a whim once to see if they could get cheaper prices than I could (they did), and since that time, I've kept coming back. Even with complicated and changing itineraries, my rep was always patient, kind, understanding, and efficient. I'm a tough sell, and they have totally won me over.
It took many emails in order to get my reseveration. I still am not able to put in my passport and global entry.
Best price for travel in business class with exceptional customer service. Received updates on schedule changes and timely communication. Highly recommended.
I haven't used a travel agent in years, especially with all the travel apps available nowadays. But speaking with a real person at Arangrant was such a refreshing experience. She offered helpful advice on selecting the best flights and gave me personalized service that helped me save money and get the best value for my trip. I highly recommend Arangrant to my friends and family!
Booking experience was great. Leticia did a wonderful job.
However, trip was canceled by me because of Indo Pak war and delayed flight. Getting the refund was not easy. You guys need to fix that.
Your agent will work with you to find the itinerary that best fits your needs. They'll keep helping until you are absolutely satisfied that you are purchasing the best ticket.
Very efficient and straightforward. No issues encountered. There were continuous updates and hints sent by email to keep me aware of any variations.
At first everything seemed great we had a lovely experience with our agent we asked all the right questions and trusted that we, a family of four traveling with our elderly parents, would be sure to sit together on our flights, this was not the case when it came to check in. We did not receive an email with an option to sit together and we had to beg for assistance to have two seats together and then ask fellow travelers to switch seats with us. Fortunately that worked, but I should have trusted my instincts and paid for the seats in advance instead of listening to the agent and trusting her. Very disappointed will go straight to the airline next time instead of using an agent there was no helpful reason for going through them. What a way to start a trip!
Great price and they provided excellent customer service when I called in to request specific seat assignments. Richie did a very professional job!
Dear Spartan f.,
Thank you for your fantastic review! We're delighted to hear that you found our pricing competitive and that our customer service exceeded your expectations.
Ensuring a smooth and personalized booking experience is always our goal, and we're so glad that Richie provided the professional assistance you needed for your seat assignment request. Your kind words and recommendation mean a lot to us!
We look forward to assisting you again and making every trip just as seamless.
Sincerely Yours,
ARANGRANT Team
Got a very good rate for business class round trip tickets from Atlanta to Frankurt, Germany on Lufthansa, with economy service to and from Milan. The schedule and flights worked right on time without any issues. Our only issues were with getting on and off the planes in Frankurt and Milan. We were bussed to and from the tarmac and up and down steps with carry on bags. If I had know that this was the service, I would have booked a different flight option. It was difficult for two 70+ year olds going up and down stairs with carry-ons.
Dear William K.,
Thank you for sharing your experience and for your positive review! We’re pleased to hear that you secured a great fare and that your flights operated smoothly and on schedule.
We sincerely appreciate your feedback regarding the boarding process in Frankfurt and Milan. We understand how challenging it can be, especially when traveling with carry-on luggage.
Your insights are invaluable, and we’ll ensure they are shared with the relevant teams. If you ever need assistance selecting a flight with more convenient boarding options in the future, we’re always here to help!
Sincerely Yours,
ARANGRANT Team
Darius helped get things straightened out. Responded quickly and well. The Arengrant team works well together.
Dear Valued Customer,
Thank you for your kind words and positive review! We're delighted to hear that Darius was able to resolve things efficiently and provide quick, helpful support.
It’s wonderful to know that our team’s collaboration made a difference in your experience.
We truly appreciate your feedback and look forward to assisting you again in the future!
Sincerely Yours,
ARANGRANT Team
My reservations at Arangrant were made by Bruce who made sure that everything I wanted was requested from the Airline including seat assignment and special meal etc etc. A travel experience begins with the reservations and mine with Bruce@ Arangrant was very positive.
Thank you Bruce for all your assistance.
Dear Sheri S.,
Thank you for your wonderful review! We're thrilled to hear that your travel experience started on a positive note with Bruce ensuring all your requests were handled seamlessly.
Providing personalized service, from seat assignments to special meals, is something we take pride in, and we're glad we could meet your expectations.
We truly appreciate your 5-star rating and look forward to assisting you on your future travels!
Sincerely Yours,
ARANGRANT Team
Made all transactions easy to understand and complete. Very professional organization
With great agents
Dear Joe N.,
Thank you for your kind words! We're delighted to hear that our team made your transactions easy to understand and complete.
Providing a seamless experience with professionalism is our goal, and we're glad our agents could deliver that for you.
We truly appreciate your support and look forward to assisting you again in the future!
Sincerely Yours,
ARANGRANT Team
Very disappointed when I let you know that the price had dropped significantly and you said that the price I paid was not changeable. I would have said $3500. Since this was my first purchase I don't know if I feel assured that I'm getting the best price and hesitate to use you again
Updated response on July 11,2025
Dear Janet A.,
We are glad that you've taken the time to share your thoughts on May 07,2025.
We appreciate receiving feedback at all times, good or bad. We consider that feedback is a valuable form of communication, even if passive. Through this, we learn of issues our customers encounter and the way they feel about a situation.
We understand that at times, you may come across lower fares online compared to your existing booking and wish for us to match that price.
However, the lower fare you found online applies exclusively to new bookings and cannot be applied to an existing reservation unless permitted by the airline's fare rules.
We truly appreciate your understanding regarding the airline's restrictions on your ticket and your decision to keep the reservation as it is, as you were assisted by our service agent.
It’s wonderful to know that you were able to make full use of your ticket.
Sincerely Yours,
ARANGRANT Team
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Initial response on May 07,2025
Dear Janet A.,
Thank you for sharing your feedback. We acknowledge your concerns and sincerely appreciate you taking the time to bring this to our attention.
We will review your comments with our relevant team and will get back to you with an update as soon as possible.
Once again, we thank you for your patience.
Sincerely Yours,
ARANGRANT Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Updated on July 05,2025
Dear Carolyn C.,
Thank you for taking the time to share your feedback with us. We truly appreciate you bringing your experience to our attention.
Upon review, we confirm that our service team assisted you in accordance with the fare rules set by the airline. As a travel agency, we are bound by the restrictions and policies imposed by the airline, and we must adhere to these guidelines in all cases.
We understand that the solution provided may not have met your expectations, and we sincerely appreciate your patience throughout the process. Although we’re unable to adjust the charges retroactively, please know that your concerns have been genuinely noted.
Feedback like yours plays a vital role in helping us identify areas where we can improve, particularly in supporting our customers during exceptional circumstances.
We value your understanding and hope to serve you better in the future.
Sincerely Yours,
ARANGRANT Team
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Initial response on June 04,2025
Dear Carolyn C.,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team