Apria Healthcare

These people are like so many today who can abuse the system and cash in from people that often can't afford to throw money away. They will send you an order even when you haven't made an order and then expect you to pay for whatever they send. You can't half understand any of their people from India or wherever. This is the swamp of customer service.

My order was placed over a month ago, with several follow calls to find out what the delay was. I was told it was "in process." Got the same comment today, asked to speak to a supervisor, who was too busy to take my call, but relayed for the FIRST TIME, that they were waiting for authorization from my insurance. REALLY! This could have been dealt with a month ago, by a simple phone call, or the correct response to any of my phone calls. So sad they have a monopoly in this area, because I sure would not do business with them by choice. Sleep specialists, hah! I stop breathing 40-60 times an hour for heavens sake! No rush though, please, take your time and continue to provide your top notch service. Karol

It seems like it's always a hassle to get supplies from this company.
It's funny that when you call, they give you all challenging questions to verify who you are, but yet they got hacked.
Try to pay my bill for three months, figure out everybody's password remove / dumped. When they got hacked, they canceled it, but they didn't tell us that they canceled our passwords.
Their online billing website is a mess. I think the only way to solve the problem is to bring a class lawsuit against them. For letting our information be stolen.

Horrid customer service. Got new cpap and two days and a row they stood me up on Telehealth visits On how to use machine. Pitiful service. Typical in todays world. Do not expect any service. Horrid. I'd rate zero if I could

I'm considering paying out of pocket to a competitor, just to avoid them. Have never had a good experience with them going back more than 15 years. The latest two were that one order was still sent to my previous address after assuring mutable times I wanted it shipped to one of their own offices. This round, I ordered back on May 11th, called for update on May 31st where they said it should be in the next day. Checked back today (June 6th) they told me whoever ordered it did it wrong and I would have to resubmit.

Jason, Manager made my phone calls so comfortable and he was so very helpful to take time out for my concerns and still doing his job. Went right to the source of my concern and took action to relieve my worries.

I wouldn't let my neighbors dog use this company! My insurance paid for all but $100 of this claim but they have consistently harassed me by phone saying I owe over $600! I have my EOB but they're so rude and will not even speak to me about my proof! Someone even left a door hanger saying they were at my home to pick my machine up! My next step is to get an attorney!
NEVER let your doctor send your rx to them!

A person in our household needs oxygen 24/7 so we use Apria to deliver oxygen tanks. To reorder, we have to call Apria every week (no standing orders allowed). They don't have enough agents so its a minimum 15 minute wait on the phone, and half the time the call rolls over to leaving a message and waiting for a callback. Its basically a monopoly in our area so they spend as little money taking care of customers as they can get away with. I would switch in a minute if there was another provider.

RE:APRIA Healthcare
Be aware of this company, they will do anything to get money out of customers.
I have tried for over a year to return equipment they delivered to my doorstep without my consent. I have called, sent messages and letters for this past year, a couple of times they scheduled a time to pick the equipment up, but never came.
Now they have sent the bill to a collection agency, and I am up for almost $100 for equipment I never authorized, never needed and never used!

Do not order Oxygen concentrators from Apria Conyers Branch, You will never get it. Waiting since January! Other branches have tried to assist Angie, but no go! Pt cannot carry any size tanks, per physician.

I am a current customer at Apria. Horrible customer service and have no idea to run a business. Takes over a month to get supplies, if you even recieve them. Changing companies due to their lack of cutomer service, Tell you the same story, order is being processed, bunch of crap.I will be glad to get rid of them Do yourself a favor and go elswhere, you don't need the aggravation. I would rate them at -10 if they had that on the scale.

Been waiting for two months to get my supplies as a new patient. I transferred from another ok company to Apria because I changed to HMO, I own the machine but Each time I call I get a different answer. Not to mention there is no way you can get a hold of a supervisor or a manager. They created two accounts for me and that caused lots of issues until One rep solved that issue. They are supposed to set you up as new patient and get the authorization and all, but they asked me to do it and I am in the run around between Apria, Aetna, and my doctor. I decided to first drop them and second get a PPO plan so I don't have to deal with this non sense.

They were supposed to give me a call at 10:30 this morning. Never called. I called at 1:00 pm and was on hold for 29 minutes. When I finally got to talk to some one they hung up in 10 seconds. Very rude and inconsistent service.

This company is by far the worst I have ever dealt with. Their billing process is terrible. I returned by CPAP machine over a year ago, partly because the company is so inept. They would send the wrong equipment and their customer service is terrible. Out of the blue, I received a bill today from last year. As I said, I returned the equipment over a year ago, settled my account, and then today, I receive a bill. Terrible company. Stay away! It doesn't even merit one star.

Employees are the rudest unprofessional bunch of clowns with zero education. Who know where they come from. Do not use this company. Do not allow any of your doctors to send prescriptions here. These people are horrible. They take advantage of older people and have no compassion. This place needs to be shut down. Look at all their reviews with the BBB. Absolutely appalling. Shut this place down!

Update - called them to come pick up their equipment. They can give me a day but not a time. This business does not care about people at all. Apparently I'm supposed to take a whole day off work so I can sit around and wait for them to come get their stuff. Seriously avoid this place at all cost. If the hospital wants to use them as was the case with us, ask for a different provider!

They were supposed to deliver an oxygen tank to the hospital for my grandmother. It was supposed to be there at or before 4 pm. She could not be discharged until it got there. I called at 4:30 pm. It's on it's way. Oxygen did not arrive until 5:30. And they sent a shipment to my house which I told them could not be done until I got back from the hospital. So, I pulled up and the truck was blocking the drive. I had to leave my grandmother in the car while dealing with set up. Then I had to have her walk across the neighbor's yard and our drive so I could get her in house.

These people do not empower their workers to do well for the customer so they don't.
Asked three times to have my order shipped right away as I was going on extended vacation. Each time I was told my request would be forwarded to supervisor but the shipment arrived two weeks afterwards.
No excuse! Called in to complain, was told to leave call back number, missed the calls when agent called me, agent left callback number that went directly to voicemail. BASICALLY LEAVE A CALL BACK NUMBER YOU HAVE NO INTENTION OF ANSWERING!

This order was late and had missing item.
THEY COULD CARE LESS.
Only two things for these folks to do:
1 ship product to arrive on time
2 collect money

Fails miserably on first item!

My husband had surgery a few months ago, part of the prescribed recovery was the use of a machine from this terrible company. First, my husband wasn't really into the idea when his doctor first presented it, but when he was given the device, he went ahead and took it. The following appointment, his doctor tried to use it and found the machine would not work. For this, his doctor told him he was going to call the company to figure out how to get it to work and on his next visit, he would teach my husband how to use it so that we could do the treatments at home. By the next visit, the doctor has no resolution and then felt the device was unnecessary. So my husband initiated a return of the device.

This terrible company sent out a broken device that never worked, now has the broken device back and has the nerve to charge everyone money for it. Kaiser isn't off the hook here either, because it was the Kaiser doctor who ordered a device my husband already did not want. Nevermind the fact that it didn't work and his doctor would later flippantly decide it wasn't even necessary. So Kaiser is just as bad to me. But this ridiculous company is greedy and only cares about dollar signs. I see they have been sued in the past for similar practices and are currently in litigation over a security breach. Anyone else forced to deal with them, has my sincere thoughts and prayers.

When needing to order supplies I waited on hold forever when I called, so I decided to order online so it was quicker and easier. However when I logged into my account, none of the previous phone orders show in the history. It kept asking me questions and wanting me to set up on auto shipment of supplies which I did not want to do. The person on the phone kept saying she could order for me. Yeah. I get that, but then I have to keep calling and be on hold forever to get any supplies instead of just logging in and doing it quickly. Very inefficient! Never got any help as to how to be able to order on line.