Apria HealthcareReviews 65

My husband had COPD and had leased oxygen equipment and tanks from Apria Healthcare. He passed in April of this year at 79, and I paid two final bills. The last because they claimed they were never paid. In October Apria Healthcare sent me a check in my husband's name in the amount of $26.40, knowing he was deceased, because I had in fact overpaid. I called them to have them send a check in my name because I was unable to do anything with a check in his. They said they needed a copy of the death certificate emailed to *******@APRIA.COM, and said to reference the check #, state my relationship to the deceased and provide my mailing address. My son did this for me because I am technologically illiterate.

After a couple weeks, when I never received the check, I called and got the run around. They claimed they never received the email. My son had owned a small website development and hosting company for 18 years. He said when you send an email to an email address that does not exist, the mail server bounces the email back to you. This is how we know it was received. Whomever I talked to said that they didn't have to send me a check because the account was not in my name. I went to the local Apria Healthcare office and got the same treatment. I filed a BBB complaint and their response was the I refused to send the copy of the death certificate, which is a lie. They received the email with the attached death certificate, they just want to keep $26.40 from the widow of a former customer. It's sick!

IMO, people need to be think carefully about dealing with Apria Healthcare. They love to game play. While looking on the Internet for similar complaints, I found this from a law firm that details some of the biggest issues with Apria Healthcare, including billing:

https://www.agrusslawfirm.com/companies-with-arbitration-clauses/apria-healthcare-llc

Consumer, Beware.

Update - called them to come pick up their equipment. They can give me a day but not a time. This business does not care about people at all. Apparently I'm supposed to take a whole day off work so I can sit around and wait for them to come get their stuff. Seriously avoid this place at all cost. If the hospital wants to use them as was the case with us, ask for a different provider!

They were supposed to deliver an oxygen tank to the hospital for my grandmother. It was supposed to be there at or before 4 pm. She could not be discharged until it got there. I called at 4:30 pm. It's on it's way. Oxygen did not arrive until 5:30. And they sent a shipment to my house which I told them could not be done until I got back from the hospital. So, I pulled up and the truck was blocking the drive. I had to leave my grandmother in the car while dealing with set up. Then I had to have her walk across the neighbor's yard and our drive so I could get her in house.

1st time having to utilize your services and it was an easy transition. Thank you for the good service.

I like the machine that I received This time it's much smaller and more convenient. I wish that the Emergency tank was smaller because it's to big and bulky.

The receptionists who answered my questions on the phone were well informed and more helpful than any of my other contacts with Apria.

A vast improvement over my previous experiences. Most notable, hold time was minimal. The agent spoke clear English, I wasn't transferred 8 times. I have had some extremely bad service with this company in the past.

After a simple logistical misunderstanding, it was expeditiously resolved the very next morning. Very commendable.

About! Third time using service... Very good and quick. Start was exceptional and very courteous. Thanks

Apria's
Customer service- is Non-Existent except for the delivery driver who came to set us up. He was awesome. When we called for tank exchanges, they only deliver once a week- on Wednesday.
Well guess what, sometimes we need oxygen tank exchanges on Monday or Friday.
I took the E sized tanks into the office and this time someone came out, unlike the first exchange. Although we called ahead like they said, this is the customer service you don't get:
You- get to heft your own bottles in the parking lot. But why do customers have to heft the tanks out of their cars? Why you ask?
Because:
The office manager told the workers not to lift the bottles out of customer's vehicle, that way the customers will have to pay for damaged bottles.

So- now not only can a sick person haul their own oxygen directly to the store, we the sick and afflicted who need oxygen can lift the oxygen E tanks- in and out of the car for Apria.

I am pretty sure Apria is Greek for
" treating customers with contempt."

They over billed us, promised a refund. Did not process it, so we had to file a credit care dispute.
If you are going to use them:

#1. Make sure you pay with a credit card and keep your insurance EOB's so you can dispute over charges.

#2. Do not allow them to keep your credit card on file.

#3. Make sure you only need oxygen tank exchange one day a week.

#4. Practice lifting weights if you are too weak to haul your own oxygen tanks. They are not much of a service, but they do know how to bill your credit card.
Refunds(?) Not so much. 0/10
Lifting tanks? Not so much 0/10
Coming to the parking lot when you call ahead? 1/2 attempts.

I believe some of the reviews on here are friends
Or family of Apria- because they don't have any desire to serve or help their customers.

By the way- they can see you in the parking lot.
They have a clear view from inside the store.

Account set up at clinic, ordering and billing set up, easy from there. Particularly like the emails when it is time to place another order on your website.

Abbie was the person that explained everything about the BIPAP machine to me and it was very easy to follow. I would recommend Apria Healthcare to everyone. Thank you so much for helping me sleep better.

A bit confusing and some missed voicemails, but I think this was just due to Covid. Employees I talked to mentioned they were working from home and trying their best. All employees were super helpful and courteous

This far my CPAP treatment is running smoothly thanks to Apria. Thanks to my treatment, I am experiencing the best sleep I've had in years

Teresa was outstanding and helping me overcome problems related to my CPAP replacement. She deserves three gold stars.

A walker was delivered to my home the same time I got a walker upon my hospital discharge. Thanks for picking up this other walker today you had delivered.

A wonderful experience, albeit a little frustrating dealing with out of state hospitals. The local sales and technical stall were outstanding. Helpful and courteous and willing to go the extra distance for me. I appreciate their help and support and look forward to working with them in the future. A special shout out to Melissa Melendez of APRIA health care for her patience, persistence and professionalism. Without her assistance I would have given up on placing this order.

A certain issue from the staff's part occurred that delayed the delivery of my cpap equipment. The issue was addressed, and i received the equipment within a week. Satisfied with service thank you.

Very reassuring that I can always count on Apria representatives professionalism and care when ordering and reviewing my equipment. At 71 I will Very satisfied with the attention to detail and professionalism relating to my equipment and healthcare needs with Apria. Looking forward to a long and positive relationship in the months and years ahead.

I was very satisfied with the employee who delivered my Apria machine. I am also very satisfied with the company and their excellent service.

Great people, exceeded all my expectations. Information I received has helped me a lot. Can't THANK the staff enough.