Apria Healthcare

It would be nice if there were two or three additional head bands. Thank you very much Apria Healthcare

I have been with Apria for over 10 years and used to love dealing with them. Within the last year, the company outsourced their billing and customer service to the Philippines. Since that time, the robocalls have been nonstop. As soon as I blocked one number, they start calling with another number. I placed an order in February and then again in August. I have excellent insurance and I was told what my co-pay would be while on the phone ordering supplies. I gave them my FSA debit card to pay for those co-pays knowing exactly what amount was being charged. To my surprise, I was charged $130.00 more than I was told. When I called, I could barely understand the person on the phone. Finally, I understood that my insurance company denied my claim. So, I called my insurance company only to find out that Apria never even put the claim through to my insurance. My insurance company put me on hold and contacted Apria. They told Apria to submit the claim as it was never billed through my insurance. They too struggled to communicate with the person on the phone. Finally the Apria representative said they would submit it. Well, it has been three weeks since that call with no word on the claim. So, I again called my insurance company and they contacted Apria again and put me on hold. After holding for 35 minutes, my insurance company got back on the line with me and said that the Apria representative states they didn't charge my flex card. So, I called my FSA company to verify that the charge was from Apria and it was definitely charged by Apria. To say that I am livid is an understatement. I have had to spend my time and energy to rectify what some person in the Philippines messed up. After reading other reviews on Apria Heathcare, I'm not alone in my anger and frustration! I even wrote an email to the president of Apria with no response. I'm submitting this review so others can avoid the headaches that I and others are enduring.

This far my CPAP treatment is running smoothly thanks to Apria. Thanks to my treatment, I am experiencing the best sleep I've had in years

My husband had COPD and had leased oxygen equipment and tanks from Apria Healthcare. He passed in April of this year at 79, and I paid two final bills. The last because they claimed they were never paid. In October Apria Healthcare sent me a check in my husband's name in the amount of $26.40, knowing he was deceased, because I had in fact overpaid. I called them to have them send a check in my name because I was unable to do anything with a check in his. They said they needed a copy of the death certificate emailed to *******@APRIA.COM, and said to reference the check #, state my relationship to the deceased and provide my mailing address. My son did this for me because I am technologically illiterate.

After a couple weeks, when I never received the check, I called and got the run around. They claimed they never received the email. My son had owned a small website development and hosting company for 18 years. He said when you send an email to an email address that does not exist, the mail server bounces the email back to you. This is how we know it was received. Whomever I talked to said that they didn't have to send me a check because the account was not in my name. I went to the local Apria Healthcare office and got the same treatment. I filed a BBB complaint and their response was the I refused to send the copy of the death certificate, which is a lie. They received the email with the attached death certificate, they just want to keep $26.40 from the widow of a former customer. It's sick!

IMO, people need to be think carefully about dealing with Apria Healthcare. They love to game play. While looking on the Internet for similar complaints, I found this from a law firm that details some of the biggest issues with Apria Healthcare, including billing:

https://www.agrusslawfirm.com/companies-with-arbitration-clauses/apria-healthcare-llc

Consumer, Beware.