Karol B.

My order was placed over a month ago, with several follow calls to find out what the delay was. I was told it was "in process." Got the same comment today, asked to speak to a supervisor, who was too busy to take my call, but relayed for the FIRST TIME, that they were waiting for authorization from my insurance. REALLY! This could have been dealt with a month ago, by a simple phone call, or the correct response to any of my phone calls. So sad they have a monopoly in this area, because I sure would not do business with them by choice. Sleep specialists, hah! I stop breathing 40-60 times an hour for heavens sake! No rush though, please, take your time and continue to provide your top notch service. Karol