tahishia p.

My husband had surgery a few months ago, part of the prescribed recovery was the use of a machine from this terrible company. First, my husband wasn't really into the idea when his doctor first presented it, but when he was given the device, he went ahead and took it. The following appointment, his doctor tried to use it and found the machine would not work. For this, his doctor told him he was going to call the company to figure out how to get it to work and on his next visit, he would teach my husband how to use it so that we could do the treatments at home. By the next visit, the doctor has no resolution and then felt the device was unnecessary. So my husband initiated a return of the device.

This terrible company sent out a broken device that never worked, now has the broken device back and has the nerve to charge everyone money for it. Kaiser isn't off the hook here either, because it was the Kaiser doctor who ordered a device my husband already did not want. Nevermind the fact that it didn't work and his doctor would later flippantly decide it wasn't even necessary. So Kaiser is just as bad to me. But this ridiculous company is greedy and only cares about dollar signs. I see they have been sued in the past for similar practices and are currently in litigation over a security breach. Anyone else forced to deal with them, has my sincere thoughts and prayers.