It seems like it's always a hassle to get supplies from this company.
It's funny that when you call, they give you all challenging questions to verify who you are, but yet they got hacked.
Try to pay my bill for three months, figure out everybody's password remove / dumped. When they got hacked, they canceled it, but they didn't tell us that they canceled our passwords.
Their online billing website is a mess. I think the only way to solve the problem is to bring a class lawsuit against them. For letting our information be stolen.