Appliances Connection

Bought a used washer and dryer 700$ both broke within 25 days they would not give my money back or store credit told me had to wait 7 day for a repair man to come to my house to fix my advice to anyone buying any appliance go somewhere else poor management skills and poor customer service

Purchased 2 leather power refining sofas from them. They wrote back that they were unable to ship my sofas. I asked why they accepted an order without having stock. They said that manufacturer discontinued the product. You should not accept an order without knowing what is in stock. Charged my credit card and then told me they didn't charge my card. I had to dispute the charges with my bank. Poorly managed company wasted my time. Now I have to find another retailer who can ship what they sell.

Bought a washer for a good price, but in the ordering process nowhere did it say they do not offer set up with delivery etc., so going along with the order it was already too late once I realized this. So now over 2 + weeks later im STILL WAITING for my washer do not order from this sight if you want shipping updates and any help with set up or removing the old appliance!

When I first initially went through them through a third-party it was advised that the item was in stock. Now they're blaming the Covid thing 90 days later and I have not received my couch. Where is other people are having no problems with the Covid they're having several problems with Covid and keep blaming Covid as a scapegoat! I am very unhappy with this company and do not advise that you ordered with them! Now if I cancel the order I would be further inconvenience and I have to wait even longer to get a new couch! I'm so in happy and I wish I had known better!

They are terrible. They do not deliver as promised. Find anybody else. Stay away from them. Have been waiting two months for delivery. They keep extending it. They are terrible. They could care less how it affects their consumer.

My experience included buying multiple of the same model refrigerator with a delivery date of 3 weeks on line to then see a delivery date of an added week upon checkout. But the reality was the product didn't even exist any long and was out of stock when we purchased it. They were probably hoping we'd take the ‘new' model with a different brand name. Nothing but a bunch of lying, two-faced idiots. If you see the name "harold" on replies to these reviews... well guess who this is... Harold Lane the owner! Don't put up with their BS, filed with FTC and BBB and your State Consumer Protection. You'll see how fast they want to ‘make it right'.

I have contacted them about 2 damaged appliances. They have not responded about broken appliances. Respond. They did respond, they offered me different replacements. I asked for the exact one that I originally ordered. I have not received this replacement yet. I am still waiting. I was made to pay for the new (replacement) and they said when they do deliver they will take the damaged item and when it is received they will refund my money. They did give me a 10 year limited warranty on the damaged fridge. I am still waiting for them to deliver the replacement (says in stock and ready to ship) on their website. I still have no tracking info. I still would not recommend this company.

This review is based on the terrible experience we had with customer service and delivery company. Full disclosure: we purchased a 36 inch fridge that ended up not fitting our space. We own up to our mistake and we did not expect to receive a full refund. We were prepared to pay any necessary restock and return/exchange fees, we would've been happy to exchange for a 32 inch model, even if it was $1100 less than the model we received. It was the company's delivery service and customer support that was embarrassingly bad and has to be known publicly. To provide a short recap, this company delivered a Samsung fridge 2 months late (despite listing the model as "available" and we paid $70 extra for "express" delivery). It arrived on our doorstep, with a large dent - damaged in transit. They began installing without us having the opportunity to test the doors and see if it fits in our space. After installation was complete, they prompted to sign off the delivery waiver. However, we pointed out that the right door was not opening due to the lack of space, they claimed they could not take it back but a return/exchange would still be possible after reporting to customer service. They took away the product box and left us with a fridge that was dented and could not function in our space. We reacted swiftly and called customer service to open a support ticket. After explaining all details and multiple calls to try and find a resolution, they kept referring us to wait and receive a web-based response from their "Head of customer service". 7 painful days later, we finally received a response from a different associate rep who denied our request and stated it did not meet the return requirements because of the damage (by their movers), a missing product box (drivers kept in the truck and never landed on our doorstep) and the fact it was already installed (again, by their company who provided the waiver AFTER installing). We never had our voices heard, nor the chance to talk to someone of authority to help us resolve the issue... Moral of the story -- don't be fooled by the discounts. It's not worth it.

I knew I should not order again... my last experience was over 6 months to resolve a dresser that was delivered with 1 drawer a different color. I was desperate as the Bosch 500 series dishwasher was delayed at local Home Depot so I fell for Appliance Connection lies. They said in stock ships in 5 to 7 days. I ordered May 11th, it wasn't picked up for 6 days. Per the Appliance Connection cust srvc rep the trucking company only picks up once per week and then they don't leave until truck is totally full! He then explained since going from New Jersey to Washington it could be a month or month and a half before delivery as they are stopping to deliver a lot of things and breaks and sleep. So why would they not say 8 weeks from order? I ordered on May 11, now being told it could be end of June! I tried to cancel but would charge me $500. Unethical that my option to cancel disappeared before truck left New Jersey. I wish I had ordered from A J Madison, they confirmed I would recieve by June 17th if ordered today. Do not order from Appliance Connection if you are nowhere near New Jersey. Keep in mind it could be a week before even picked up and then however long it takes for truck to be full which then means more stops along the way. At least cs rep was honest... could be a month or more, certainly not what eluded to online.

The first time I purchased a chest freezer from them, the experience was great. My freezer arrived damaged but Appliances Connection refunded money to make up for it. It was a garage freezer so looks weren't important.

My second order from them for an upright freezer was a disaster. Two weeks after I ordered I called Customer Support and was told they couldn't honor the price I submitted my order for. What? Two weeks after the order the sales price is still being displayed, why can't you honor it? The CS rep transferred me to sales to see if they could honor the price somehow. I was transferred three times before someone could help me. The sales rep/manager told me they couldn't ship the item to me because shipping costs were too high for my area. I asked why I was able to order the first freezer and he told me, in a rude way, that they did me a favor but they weren't going to do it again. Excuse me? I can see not selling me something if it's not profitable, but don't treat me like my business is a burden to you. On top of that, if you're not going to sell me the freezer, why didn't SOMEONE reach out to me to explain what was going on? I could have gotten the same sales price from 4 other big box stores, but now I missed it because of your poor customer service.

I've steered multiple family members to make purchases with Appliances Connection but will no longer do that after this experience. You can't treat customers like this.

No problem with delivery. Everything went well only waiting for one small piece that was missing from the fridge. Already talk to somebody hopefully they get back to me otherwise. Very happy with my purchase

During delivery of our appliances their "white glove" delivery company caused significant property damage and refused to honor the claim. They broke several whole in the wall and destroyed a brand new hardwood staircase causing damages in excess of $17,000 dollars.

https://www.appliancesconnection.com/ claimed they had a product in stock, took my money and then claimed to have shipped it, the shipper never received it. Neither did I. I requested a refund and only was given a refund on the delivery fees and not the product which was never delivered. Almost 3 weeks after the refund request I still do not have my money back. Had to file a fraud claim with my Credit card company. They are clinging on to more than $3000 while I pay interest on it.

We ordered a range hood for a kitchen remodel. Due to supply chain issues with the pandemic, we were encouraged to order everything we would need for the kitchen early, before our contractors would need to install it. We ordered the hood and it arrived 1.5 months before the cabinets were in place. When we went to install the hood, it was broken, with a defect we would not have known about until install but was a result of the hood being dropped in it's box. We have been asking for an exchange of this hood for over two months now, and Appliances Connection refuses, simply saying that it's outside of their 30 day return window. They delivered a broken product to us. We are not asking for a refund, we just want a product that works. This is a purchase of over $700. We have spent hours with them on the phone, did what they asked and got reply from the manufacturer confirming that it does not fall under the warranty because the issue was with Appliances Connection's handling/delivery and not with the product itself, and still, they will do nothing. We've spoken to supervisors who promise to get back, and then when they do a week later, they just repeat the 30 day return policy. I caution anyone ordering with this company, DON'T ORDER FROM APPLIANCES CONNECTION, because they will not take responsibility and do not care if you have a positive experience. We even submitted a claim with the Better Business Bureau, but they just don't care about doing what's right. I ordered this product in January, received it in Feb and was supposed to install it in April. Now it's July 1 and all I have is a broken $700 hood and an incomplete kitchen, two months after it was due to be complete.

I live on a dead end street. My husband met the semi driver to transfer the washing machine as the driver couldn't turn around. As soon as we opened the box, discovered the washing machine was damaged, bent, immediately called the delivery company. I was told it was my responsibility to inspect the merchandise prior to accepting it. Nightmare!

Spoke with Appliance Connection representative.

He was helpful and understands my frustrations with driver failing to call or make the slightest effort, such as knocking on our door.

The fault is with the delivery contractor AM.

He contacted the delivery contractor, told them to make an appointment to set up rescheduled delivery.

Given that I'm 5 hours away, out of state working and I refuse to make another special trip to be screwed over again, they are going to have to wait until October to make the delivery.

My first trip to receive my delivery costed me lost wages, fuel and 2 full days lost all in all, about $1,000 loss.

There is no excuse for the lack of effort/ professionalism on the part of the trucking company.

I do not hold Appliance Connection at fault, but I will never order from them again as long as they use AM trucking for delivery.

Appliance Connection says they were unaware of a problem, I had not received any information until I had them contacted to explain the problems I experienced. Apparently the delivery contractor seen no reason to tell them that they failed to make the delivery for whatever derelict reason(s).

I have not heard from the delivery contractor as of yet.

Purchased a recliner. Recliner damaged at there warehouse, hence forth the note that was attached to chair that stated,,,,,, repackage recliner still attached to it,,,,, frame is bent and is not fucntional. Wanted refund and chair picked up. Offered a discount. Refused, been a month and they still say they are working on it. You all have been warned if you do business with this scam of a company. Dont say I didnt tell you so.

My husband and I were treated disrespectfully over the phone by a manager (or so he claimed) at appliances connection. He literally asked us was he the only Samsung Dealer and why did why buy from him then informed us that he'll be cancelling our order. We bought a Samsung refrigerator on May 5/28. The original est ship date listed was May 29 - June 1. Fast forward to June 5 after speaking with (and being lied to by) several other representatives throughout the week and there's still no update or eta. I was told Monday June 1 by Vico, a floor manager, that there was a shipment coming in that day and it would ship within 2-3 days. Here we are, Friday June 5 and the aforementioned "manager" who rudely asserted that he'd be canceling our order, told us that the eta was July 31st. He refused to give me his name or let us speak to his superior. I'm forwarding this complaint to the better business bureau, Samsung and yelp.

I have spent over 1hr and half trying to get my full refund which was assured to me when I canceled my order but they are saying I must pay a cancelation fee of $300 for a washer and dryer. * was the rudest and says he's going to pull the tape from my conversation with * who did confirm that I would get my full refund in two chunks. They are trying their very best to not give this to me and I even have a confirmation email stating my entire order was canceled. So far I believe this company will need to reported for fraud if they do not honor my claim.

*Personal information redacted by admin

I purchased a refrigerator and dishwasher from this dishonest company. Man, that was a mistake to trust them. They sent me used, badly damaged appliances, when of course I paid for new ones.

They promised compensation for the condition of the appliances they sent me, but after repeatedly sending them evidence (even the delivery guys collected an entire file documenting all of it) and requesting action on it for weeks, they ultimately gave nothing but an offer to return the appliances (so they can try to dump it on the next unsuspecting customer). They took my appliances which were older but still worked, and will not return them to me. THIS. IS. STEALING.

So for all the time and effort to send them photos and documentation and plead with them to respond, plus having to remove and install the appliances TWICE, and having several thousands of dollars sitting on my credit card bill for months waiting for them to do something, they offered no compensation, not even a discount on replacements. And of course, they stole my still-functioning older appliances.

Everything about the experience was miserable, from shipping communication (their logistics crew, AM TRUCKING, are totally clueless) to delivery (they damaged my house).

I've read the reviews - you have too, that's why you're here. Ordered a washer and dryer on 3 December. At first, the website said 20 December for delivery, which I thought was pretty good. But then I received an email saying it would be 4-6 weeks. So I asked for clarification, and lo and behold, I received an update that the items would be shipping out the following week. And in fact, I received my dryer on 15 December and I thought I wonder what all the fuss is about with all the one star reviews, these folks are great! Well, now I know. I'm in customer service hell at the moment with a washing machine that no one can find and rather than them just shipping out another washer, they have to "check with the shipper", "check with the warehouse"... for two weeks we've been "checking with the warehouse for an update" and no response. And what is the recourse, you ask? Well to check with the warehouse, obviously.

This place is an absolute nightmare. I'd almost rather they were just lousy and I could've moved on. It's actually worse that they roped me in to thinking it was a legitimately good place to buy appliances... that is until then sprung their one star trap. That's really the worst part of it. And forget about trying customer service, it's just an endless cycle of "please allow 48-72 hours for an update". You know what happens at the end of the 48-72 hour period? They start another 48-72 hour update window of course.

You probably ought to just go with someone a little more established in the ways of complex logistics - this tracking and shipping thing is just too complicated for some.

Well, no one was there when the machine was delivered at the unit. When I arrived the machine was just dropped off and notice was hooked up. We paid for white glove service $59.99 Than was NOT done.
I have pictures to proof this was NOT completed.

Shipping (A&M Trucking: White Glove Delivery): $59.99

Yolanda Gutierrez
Assistant Property Manager
*******977
*******@llrpm.com

This site is an absolute, 100% bait and switch. They post that an item is "available" and show dates where the item will be shipped for delivery. Then you don't hear from them. When you call in, they tell you the item is no longer available and ask you to pick something else. It's a bait and switch. I ordered a Bosch dishwasher that they do not have and have no estimated delivery date but the site reads "available" and shows a delivery date of 10/25 - 10/27. Then, they try and make you sound like you're the one in the wrong. I told the customer service rep that I have a college degree and that I can read. She told me that my college degree means nothing. I now have a hole in my kitchen with no dishwasher and no dishwasher delivery date. Appliances Connection can go straight to hell! What a waste of time, and now I'm put in the lurch. It's a damn good thing I called them, otherwise, I would have never known that the DW wasn't going to be delivered. Turn and run from this company.

Another New York scammer. Find an item that said 10 in-stock on hard to find freezer. Billed my credit card immediately and then nothing. Only after contacting did they tell me the item should arrive on August 30(a month later). Then they try and say it has to do with COVID, What a bunch of garbage. If the item is in stock, you print a tag and call the trucking company to pick the item up.