James R.

Appliances Connection ripped me off I ordered over $70,000 worth of appliances for my new home. We had to order months in advance due to supply chain issues. Our appliances arrived two months before our house was finished. We verified and checked all the boxes were undamaged, and everything looked fine. However, we could not install anything because our house was still under construction. We paid $7500 for a Liehbere wine cellar. When it was installed we discovered it was not cooling and the fans were not operational. There was also a bulge in the door. None of this look like it was damaged due to shipping but more or less factory defect. We contacted Appliances Connection who advised us that since the order was received more than 30 days previously, there was nothing they could do for us they told us to contact the manufacturer. The manufacturer came to inspect the unit and said it looked like in their opinion it had been damaged during shipping even though the packaging was intact. They said they would do nothing for us that we needed to contact Appliances Connection for an exchange. Appliances Connection has refused to do this. So we now have a $7500 wine cellar that does not work, and has not worked since the day it arrived and was installed. Appliances Connection stole her money and refuses to help us. They have advised us the problem is not theirs and that we did not file a report in enough time. This unit is less than four months old and does not work and we are out the money and have a wine cellar that does not work. Pathetic service they do not stand behind what they sell, and they will not support you if there's a problem, avoid this company like the plague.