I was charged 14.95 via paypal with an email notification then mysteriously charged an additional 1.44 from paypal with no email notification. The "help" I received with non applicable to my situation and I was given one page of somebody's scribbled, illegible notes on a piece of lined paper. I requested a refund and was refunded the 1.44 and sent an email that the 14.95 was refunded when it wasn't. I have wasted my time having to file complaints with paypal. Chegg has no managers and they repeatedly put you through to the same belligerent group of people who waste your time. They cannot explain why they charged the 1.44 and didn't refund the 14.95. Turn and run from these con artists.