We ordered a range hood for a kitchen remodel. Due to supply chain issues with the pandemic, we were encouraged to order everything we would need for the kitchen early, before our contractors would need to install it. We ordered the hood and it arrived 1.5 months before the cabinets were in place. When we went to install the hood, it was broken, with a defect we would not have known about until install but was a result of the hood being dropped in it's box. We have been asking for an exchange of this hood for over two months now, and Appliances Connection refuses, simply saying that it's outside of their 30 day return window. They delivered a broken product to us. We are not asking for a refund, we just want a product that works. This is a purchase of over $700. We have spent hours with them on the phone, did what they asked and got reply from the manufacturer confirming that it does not fall under the warranty because the issue was with Appliances Connection's handling/delivery and not with the product itself, and still, they will do nothing. We've spoken to supervisors who promise to get back, and then when they do a week later, they just repeat the 30 day return policy. I caution anyone ordering with this company, DON'T ORDER FROM APPLIANCES CONNECTION, because they will not take responsibility and do not care if you have a positive experience. We even submitted a claim with the Better Business Bureau, but they just don't care about doing what's right. I ordered this product in January, received it in Feb and was supposed to install it in April. Now it's July 1 and all I have is a broken $700 hood and an incomplete kitchen, two months after it was due to be complete.
Thanks for taking the time to provide feedback. We care deeply about our customers and regret to hear your appliances were damaged during the delivery and installation process. We only sell brand new goods, packaged by the manufacturer. Our goal is to provide a comprehensive service. Thus we partner with third-party contractors to unpack the
Order, move it to your desired location, connect your appliance, and ensure it is in working order. We do our best to ensure any misunderstandings or issues are resolved promptly. Please reach out to us at reviewadmin@appliancesconnection.com and provide your order number, so we can look into the issue further.
Best,
The Appliances Connection Team