Apple

My mother's Apple Iphone froze halfway through an update. So then I took it to the nearest phone store. Where I was informed that they could fix it for a charge of $50. Oh, and I would also lose all of her photos and contacts. I'd like to remind you this is a result of an update, not user error.

So instead I decided to take it home and try to reboot to factory settings from my desktop. And for the next six, yes "six" hours I spent trying to log back into her iTunes account. Which was locked for "security" reasons.

Halfway through wasting my day, I decided to try to contact any of the Apple stores near me. And can you guess how that went? If you can't, let me tell you. There is an automated system that claims to be able to speak in "complete sentences". Wow! That's some serious tech you're using their bill. So I spent a solid hour trying to wrangle the automated system into allowing me to talk with an actual human being. And it just disconnected our call about 8 times.

So around hour four I decided to go back to the drawing board. And Because I could not access her phone because her phone was FROZEN, i instead had to use my phone to receive a text message security code. Once I did that I had to log back into iTunes. But oh! Looks like now they need another security code to my mother's email. I went ahead and plugged that in. Which then required me to get another security code message to my phone.
No exaggeration, this went around in a circle jerk of codes for another solid hour. It required "six", yes SIX codes to finally enable the phone to restart to factory settings. Which of course resulted in still losing all of her contacts and pictures over the last 2 years.

So let's recap shall we? Six different security codes. Not a single human being working for Apple that is able to use a phone. And a dumpster garbage update that resulted in me having to spend nearly my entire day trying to correct.

None of this was user error. This was multi-million dollar dumpster garbage corporation error. And nearly an entire day spent trying to get around said dumpster garbage error. Is it just because your company does not make enough money? How much money does your company need to make in order to provide halfway decent customer service? I mean, your phone's already cost as much as a cheap car. Would you need to double the price? Maybe triple it? Idk, just curious I guess.

Anyway thanks for that guys. Thanks for your flawed programming and trash updates. I never want to even touch an iPhone again. But I will be happy to take this information to social media. And share it as best as I can...

Lol! I just noticed that you're "super sophisticated" automated system has congratulated me. It says - "great job! It looks like your review will be very helpful!"

Well I certainly hope so...