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Canada
1 review
0 helpful votes
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I bought i pad 7th generation in 2020, and recently it is total dead, i went to store, technician told me they never repair ipad. I called service number, and want to file complaint, the girl transferred me to support team, they asked what issue is, i told him, he just held me, and hang up. $#*! service at all, then i call service number again, robot voice said could not connect my call. It is worst worst service i ever experience. Really could not accept ipad was dead only used 2 years, and such such terrible service. If i could give 0 star, i will do that.

Date of experience: July 4, 2022
Samuel P.
Indiana
96 reviews
307 helpful votes
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Criminal Enterprise
October 8, 2018

Apple is one of those companies that will undermine consumer rights to be able to force their customers to pay gigantic costs for $20 repairs. Louis Rossmann, for example, showcased how Apple wanted $1,000+ for a 1 minutes repair. There's no opinion here; only fact: Apple is a criminal enterprise. The proof is in the fact that Apple has now illegal forced ICE to withhold product from Mr. Rossmann by committing a felony. Apple won't serve any time because they are a corporation, but that is guaranteed prison time if I did it.

Date of experience: October 8, 2018
New York
8 reviews
4 helpful votes
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Idiocy incarnate
October 15, 2015

The website is pretty smooth for the most part, but everything I tried to look at had either 3 week+ shipping or was just not what I wanted. Ended up going to the store and the workers there are just as incompetent. Had 2 guys that had no idea what the specs were on the laptop I wanted. How do people who work at the apple store know nothing about apple?!? Finally walked out and went to walmart bought a pre-furb. Works just fine to post here, already better than the whole line of crapple~

Date of experience: October 15, 2015
California
1 review
0 helpful votes
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I contacted Apple support to request a refund of iTunes media (movies) that I had purchased less than a week prior, and it was declined. There was a problem purchasing a bundle of movies. Apple could've cared less to fix the issue, even though I spend a lot of money paying for subscriptions and content.

Date of experience: December 5, 2022
Georgia
1 review
0 helpful votes
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Trade
December 30, 2022

I'm writing this review because of a trade I have completed with Apple. I traded in an iPhone 11. The trade value was $200. After inspection of the phone I was offered $50 due to a cracked screen. The screen was not cracked. The same thing happened with my daughter. She declined her trade and was told the phone would be returned. She did receive the package and upon opening it was empty. She contacted the company and they asked if the packages had been tampered with. It was not. Please be careful trading. Great products but poor customer service.

Date of experience: December 30, 2022
New Jersey
2 reviews
0 helpful votes
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I haven't had a new phone for seven years
Bought the new phone had to go buy all new box's and cords that's! $115 dollars later I am out! Did not back up properly! This phone is crap! Why do we need to buy a $1000 phone and still have to buy accessories! Just crap

Date of experience: September 30, 2023
Florida
1 review
0 helpful votes
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I have purchased an iMac computer and have been trying to install it, but have not been able to. Called technical support several times and NO ONE is able to help me on a supposed simple installation. Apple is solely focused on making money and not helping customers. I will return it immediately.

Date of experience: May 4, 2023
California
1 review
0 helpful votes
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Be careful and check your credit card statements. Apple was charging me twice on two different credit cards for the same service. They somehow reactivated an old credit card and started charging me for a service that I was already paying for on a different card. Thankfully, my bank was able to reverse 5 months of unauthorized charges.

Date of experience: August 12, 2022
Nevada
19 reviews
23 helpful votes
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These people just need to go away. I am so tired of crapple products littering the world. They flat out suck. I have had the misfortune of owning 3 crapple products in my life and not one lasted more than a month. And every time I am stupid enough to think a company would stand behind their product and replace or even repair it, I am met with laughter and disdain by people who tell me I bought it I shouldn't have broke it. Its not my fault this junk is designed to brick out. And don't get me started on the sh*t battery life. Rot and die crapple.

Date of experience: July 5, 2015
GB
10 reviews
0 helpful votes
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The best phones
October 21, 2020

Apple is the only phone manufacturer that I trust to give me the best phones and respect my privacy at the same time. My iphone has served me well ever since I got it and I plan on getting the newer version of iphone

Date of experience: October 21, 2020

Overview

Apple has a rating of 2.1 stars from 1,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Apple most frequently mention customer service, new phone and credit card. Apple ranks 800th among Electronics sites.

service
438
value
410
shipping
296
returns
296
quality
398
+164