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How would you rate Apple?
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South Carolina
1 review
0 helpful votes
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Apple is POOR
November 14, 2019

If I could I would leave them no stars. Apple is the sorriest piece of nothing company that I DO NOT recommend. They steal, they lie, and they refuse service, AND make up laws that do not exist. The representatives of tech suppport and all other support areas are bogas and they dont know what they are doing they pick the most simple minded people to work for them. They say one thing and act on another. Highly HIGHLY unrecommended!

Date of experience: November 14, 2019
Canada
2 reviews
4 helpful votes
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Quite disappointed
June 19, 2020

I had Xs max and now got new 11pro max, and you know what? It's whole disappointment, nothing literary changed, except cam. Hope next one would be greater.

Date of experience: June 19, 2020
New York
2 reviews
0 helpful votes
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It was not bad first time, but with new devices it became insane horrible. Nothing new, just their not fair attempts to get paid for things people are getting for free or able to have some choice.

Date of experience: March 16, 2017
Florida
1 review
3 helpful votes
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Apple is no longer the quality it was. Too bad they couldn't keep up with Steve Jobs standards. Used to be an Apple fan. Not anymore. Bought their iPhone X. A $1000 phone. It doesn't always ring, I do not get the tones for text messages. If I reboot the phone, I will get a tone for a couple then it stops again. They have been trying to fix this problem for over year. They seem to think this is acceptable. Once I have the ability to get rid of this phone, it will be time to try Samsung. The customer service initially was ok, however according to them I am supposed to keep putting up with this until they figure out a fix, as I am not the only person. It's been OVER a YEAR. Enough is enough. I don't know of any other company that would think this is acceptable. A $1000 phone that doesn't give you the simplest things like a tone when you get a message and ring when it should. Call waiting does not always work either. They no longer care about customer service or standby their products. It's a shame the standards of Steve Jobs could not be maintained.

Date of experience: January 17, 2019
New Mexico
2 reviews
0 helpful votes
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GARBAGE
December 19, 2021

My first Apple computer. Doesn't save any passwords, reported as a glitch. Have to follow instructions to correct because Apple wants customers to be inconvenienced and does not care about idiots that buy Apple garbage. I HATE THIS COMPUTER, IF ANYONE ever gives me anything from Apple I know they HATE me! If you know a compete douche buy them Apple Garbage!

Date of experience: December 19, 2021
Louisiana
1 review
6 helpful votes
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This brand sucks charger breaks easily and phone randomly gets stuck in headphone mode I hate it next time I get a new phone it won't be apple and I'll make sure to spread the word

Date of experience: June 20, 2020
Netherlands
9 reviews
1 helpful vote
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I have always loved apple products after I switched from android. They are all made of perfection and engineered to work to their best capabilities. At anyone time have I ever been disappointed.

Date of experience: October 21, 2020
Tennessee
2 reviews
0 helpful votes
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One star to much
November 1, 2023

The associated cussed me out, call me the biggest assxxle, dumpest mother fuxxer, on the planet, than hung up, I called them back they charge my card 21.94, when I ask for it back, they told me that they are keeping my money, watch them how you do business with them, they were not very nice on the phone, the supervisor laugh when I told him when his associates call me, he comment and I quote, are you one, they are crooks and not very nice on the phone

Date of experience: November 1, 2023
Australia
4 reviews
125 helpful votes
Follow Luca V.
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My review is about the recent purchase from a friend of mine, he decided to go all taking in account the several reviews about the MacBook Pro 2019 and he was more than satisfied! You finally listened to your fateful customers and Mac is doing is thing once again! Great job guys, now it would´ve been perfect and a 5 star review if the camera was better than it is (which of course it has a lot of potential to be wat better) and if the display was 4k. I think that for the price ($2,399) and its hardware (which still has a lot of room for improvement) people could have gotten AT LEAST a real full 4k display and a better camera. Anyways, I´m crossing my fingers and if the 2020s MacBooks are what people expect then I´ll definitely will invest in one myself!

Date of experience: March 5, 2020
Mexico
3 reviews
8 helpful votes
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Great but expensive The games and apps are the best, but it is a little pricey. Customer service is pretty good as well. My iPad shipment was delayed and they sent me a free case to make up for it.

Date of experience: January 28, 2014
Virginia
1 review
0 helpful votes
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Apple Is Not Good
December 21, 2021

I swich to apple from android a year ago. I don't feel that different between android and apple like the way different on the price. The main part I hated as a apple user is that once the apple lunch a new phone the old phone going to act like trash. Lots a glich, I don't have any words for *******@ElonMusk we are excited about your Tesla phone please let us know when it's coming on market.
Let me know if you feel the same as me as a apple user.

Date of experience: December 21, 2021
New Jersey
1 review
0 helpful votes
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Siri lied to me
November 1, 2020

$#*! u ur phones suck Pepe Siri lied to me and I'm taking offense to it this is vv serious please refund me all my money and give me the iPhone 12 I think u should really consider this offer frick u apple

Date of experience: November 1, 2020
California
3 reviews
9 helpful votes
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Love all of my apple products, inlcuding iPhone, iPad, MacBook Pro and Apple TV. The site is always helpful, and though I'm not big on advertisement, the ads on the site are actually really well-done and entertaining. Apple is the best!

Date of experience: May 7, 2014
California
6 reviews
7 helpful votes
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Don't buy Apple products in Israel
October 13, 2021

If you are thinking about buying any Apple product in Israel, you should know that this company has zero interest in you after they take your money. Apple does not honor their warranty in Israel including Apple Care. I bought iPhone 12 mini from them and it was not working from first day. I returned it after 3 weeks (becasue i could not get back to shop sooner), they took my phone and said they would need to inspect it for defect, even though i demonstrated the issue. After 7 days and many emails, calls and messages, I am now told that the main logic board is defective and will need to be replaced and i need to wait another 9 days. They also told me that the serial number would NOT change after replacing the main logic board, this is of-course nonsense. So they expect me to be ok with a repaired phone with a different serial number to the purchase receipt and the box? I thought i was dealing with Apple and not some knock off shop in a third world country. To say that this is appalling on the part of Apple and their authorized representative iDigital is an understatement. Do yourselves a favor and don't spend your money on Apple or at this shop.

Date of experience: October 13, 2021
France
1 review
14 helpful votes
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Apple has great products, it's a great company with a lot of great people, however the Apple Store in Brussels is just so bad that it's better to visit an Apple Store in France or Netherlands. Apple 'geniuses' at Apple Store Brussels appear to be poorly trained, they don't know the Apple products well enough. When I visited the Apple store with a technical problem on an iPhone I couldn't believe how many untrue and absurd things these guys would tell me. Their manager Ilia (or something like that) is overwhelmed by customer complaints, but is so arrogant, doesn't matter about Apple reputation, doesn't work on customer satisfaction, obviously hides himself to avoid talking to customers. I continue to believe that Apple is a great company, but their is a huge lack of skills and business ethics in the retail, especially at the Apple Brussels store.

Date of experience: July 28, 2016
Pennsylvania
1 review
0 helpful votes
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Camera glass weak
March 5, 2022

I got this phone yesterday I was at the park sitting at a bench and when I adjusted myself a bit if fell out of my pocket into (malch) not even concrete and I had a screen protector and a camer protector and the camera protector broke and 2 of the cameras completely shattered

Date of experience: March 5, 2022
Arizona
4 reviews
1 helpful vote
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Called for help with set up issues,rep was mentally challenged no help, I m returning apple product.cause it won't work,and nobody helping me to get it to work.

Date of experience: July 17, 2023
California
26 reviews
23 helpful votes
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Sorry...
October 17, 2015

Dare i say anything negative about Apple? I'm an Apple girl all the way, but their website needs work. Their inventory is excellent, but delivery times are poor.

Date of experience: October 16, 2015
Canada
3 reviews
1 helpful vote
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Why you think that your product is better than Samsung, for example? And by the way, they still have 3.5 plug for headphones. Your marketing is awful, guys.

Date of experience: March 2, 2017
District of Columbia
10 reviews
5 helpful votes
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Apple = Hard Pass
March 8, 2021

Apple products suck. Tim Cook has completely ruined this company. He should be removed immediately. Not only do the products suck, but the customer service is 90% horrendous.

Date of experience: March 8, 2021

Overview

Apple has a rating of 2.1 stars from 2,089 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Apple most frequently mention customer service, new phone and credit card. Apple ranks 800th among Electronics sites.

service
438
value
410
shipping
296
returns
296
quality
398
+164