Laurie S.

Apple is no longer the quality it was. Too bad they couldn't keep up with Steve Jobs standards. Used to be an Apple fan. Not anymore. Bought their iPhone X. A $1000 phone. It doesn't always ring, I do not get the tones for text messages. If I reboot the phone, I will get a tone for a couple then it stops again. They have been trying to fix this problem for over year. They seem to think this is acceptable. Once I have the ability to get rid of this phone, it will be time to try Samsung. The customer service initially was ok, however according to them I am supposed to keep putting up with this until they figure out a fix, as I am not the only person. It's been OVER a YEAR. Enough is enough. I don't know of any other company that would think this is acceptable. A $1000 phone that doesn't give you the simplest things like a tone when you get a message and ring when it should. Call waiting does not always work either. They no longer care about customer service or standby their products. It's a shame the standards of Steve Jobs could not be maintained.