Apple

I love Apple products. Not because it's a hype, and hip and trendy and cool, but because I think their products are of superior quality. Don't even mention the lifespan of my former Microsoft laptops! For most people the high price is the most compelling, but I really think you save in the long-run, because a Macbook will last you at least 4 years, a Microsoft is outdated after 2. I ordered both my Macbooks from apple.com and I was always very satisfied.

My daughter's iPhone 11 was dropped resulting in a cracked screen. That occurred 2 weeks ago and is currently at the service provider. The Apple ID passcode needs to be reset and I was directed to iforgot.com to put my account in recovery. I have gone through their process of account recovery for two weeks and am still waiting to reset the passcode! I've called Apple Support and spoken to half a dozen apple advisors who ensured me that I will receive a link that will allow me to reset the passcode. I received a link two nights ago. Tonight's advisor repeated the same directions and didn't understand why the link I received to reset the passcode was faulty. She was a senior advisor and could not or would not help us. My insurance claim expires tomorrow so I will need to begin the entire process over again. I've never in my life experienced such terrible customer service. Shame on you Apple! I've been a customer for over 10 years.

Just recently I had an issue with the iPhone 5s. Unfortunately it was acting flakey and the screen would shake or disappear. Mind you, it was 2 years past the warranty but I figured I would get it repaired by Apple even if it cost me money.

To my complete surprise they didn't repair my phone - they completely replaced my phone - and they didn't even charge for it at all. A free replacement phone simply because I had never had a warranty claim or issue and they gave me this exception.

Once you download a free app and cancel the app, they continue to take $$ out if your account. I called my bank & got my $$$ back. Free apps are not free

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I used apple products like macbook pro, iPhone and iPad. I started using iPod first and enjoyed using all the products ever since 2011. What I like about their products is that its quality and finishing is so profound. After using macbook pro laptop, I do not want to use other computers (pc).

The five star isn't because it's Apple, but because you have to give them a try before believing any negative review or comment about them.
I had a problem with my iPhone 6 plus, purchased for full price and insurance without contract via AT&T, I thought the phone was having problems because the camera isn't the same or as good as the iPhone5 I began with in taking photos of certain colors (for instance, try using the iPhone 5 and 6 to take photos of a Louis Vuitton item and you will see the difference). I took it in and had the representatives look at the phone. They told me it was normal but with little discussion, they decided to give me another phone just to make me see that it is normal for the iPhone6+ to have such camera effect.
After paying about 995 with about 6$ or so every month to insure the phone, I wanted to make sure my phone isn't defective.
I love the product and they won my business. So many people love the camera on the iPhone 6+ but not me.

There used to be an app called the human coalition App that I used to have downloaded on my phone n theyve decided to remove the app, which is an anti-abortion app. So Im so mad at them because they r a very greedy company who all they care is about the money but they dont care about their customers well being. In this app human coalition, you pray so you could save babies from abortion. Im prolife so I like that app. And Apple removed it because its anti abortion, so whoever is a prolife person, please do not ever buy Apple appliances. Plus the customer service is not the best. So unless they put the app back Ill continue encouraging people to Not buy products there. I was so turned off when I found out they removed the app. What goes around comes back around

I ordered a gift card on line and received an email that said the card would be email to the recipient in one hour. 5 hours after the order was placed still no gift card so I contacted Apple and the representative did what they called a resend and again I got an email saying the card would be emailed to the recipient in an hour and now I am almost 13 hours since the card was ordering and Apple assured me that the card would be delivered by 7:30pm EST. Still no card. Apple.com sucks for gift cards and it is my recommendation you not buy apple gift cards. There are way better gift cards out there beside Apple.I will never buy again ever.

I dropped my phone and from the small fall the phone shut off and now it won't shut back up. I have insurance on the phone but I can't file a claim until I turn the find my iPhone button off. I can't do that without my apple id password which is saved on my phone and I don't remember it. I tried to reset my password and apple said it would take 24 hours to send me instructions to reset it. I use my phone for work so I figured only one day wasn't so bad. I just went and checked and now it says I have to wait 3 days to reset it. So I can't even file the claim for another 3 days. Which is absolute BS. Why does it take 4 days to reset my password, especially after i verified everything. I will never EVER buy another apple product after dealing with this. I even called in and Apple said they can't help me at all LOL.

I purchased an app that costed $60 and was SCAMMED. App does not do what it says it does. When trying to refund was denied. Appealed, was denied. Tried to talk to customer support and was told there was nothing they could do. To those who make a lot of money $60 is nothing, but to those who live below the poverty line, its a completely different story. To be told by a company that there's nothing they can do is disgusting. I swore by apple but this has really changed my mind. Honestly I will be going back to Samsung before buying another apple product! What this experience has taught me is apple are scammers.

I bought two Macbooks. Then made a return. I was promised that they would return the money for both goods to my bank card with which I paid for the goods. But they returned the money only for one position, and for the second they said we will give it back with a gift card! Why do I need her!? Give money. This is a lie. I would never have thought that such a company could deceive a customer.