AnyVan

DO NOT BOOK WITH THIS COMPANY. They are state sanctioned con artists as they are not registered with any regulatory bodies and do not have to give you a refund of your deposit.

I paid £110 DEPOSIT OF the £329 job cost. I cancelled the job less than 24 hours later. They said they won't give me a deposit back in physical form but would keep the money on thier system! I told them it's due to personal circumstances. And that I need those money as I have two small children and pregnant. And they point blank refused and said I need to provide proof!

They have no one you can talk to. No supervisor. No complaints procedure. I even called trading standards and I was told there is nothing they can do because they wrote it in small print terms and conditions!

You would think that they would tell you such an important information before you make a booking.

I WONT BE GETTING MY MONEY BACK. IF YOU WANT TO KEEP YOURS DONT BOOK WITH ANYVAN! ALSO READ OTHER FRIGHTENING REVIEWS FROM CUSTOMERS WHO HAVE HAD THE COMPANY has Sent OUT THIEVES AND ROBBERS TO STEAL FROM YOUR HOUSE! And you won't get refund, compensated or anything.

This is real customer review. Not the pile of paid lies they have on this website.

Easy to organise, driver was prompt, polite and courteous, Helpful and arrived at destination on time set, great service

Easy to use service we experienced no problems and were kept updated throughout I would not hesitate to recommend

Great service lads were fantastic very polite nothing was a problem for them will use them again thanks allan

Great service. Constant communication and great lads that delivered the sofa. Cannot fault in any way. Will highly recommend

From getting the quotes to the pick-up and delivery, this service was carried out with great efficiency.
Highly recommended.

Very good service prompt and kept us well informed. Helpful guys friendly and carried stuff carefully. Would use again

Do NOT use Anyvan.com for Anything!

Basically, paid premium for same day delivery of motorbike from Rotherham to London.
Courier turned up late and with a flat bed van. Obviously asked for a 'proper' van as was pissing down with rain and didn't want the bike to arrive to buyer filthy.
Merc Sprinter van turned up 3hrs later (now 19:30) and loaded up the van to get to London for 22:30ish.
Buyer txt me at 03:30 in the morning, having waited all night, saying he had just got a txt from the driver saying they cant deliver till 8-9 as there was an accident on the motorway.
Checked this out online and there had been NO accidents on the M1!
Bike finally got to the buyer in London for 12:00, also meaning the buyer had to miss work that morning.
Contacted Anyvan customer services and got fobbed off for any sort of refund as the fault was apparently mine, as I hadn't insisted on a "motorcycle carrier". Even though they knew it was a 'sports motorcycle' being transported.
And only 380 quid exc insurance for the privilege.
Absolutley criminal!

AVOID at all costs. I had the worst, longest, and most stressful removal day of my life. I cannot believe these positive reviews are even genuine. This company is an absolute con.

- I paid extra for a specific time slot 2-4pm. They arrived at 5pm. Nothing offered as an apology.
- They refused to take some extra plants I had, the website says you can load extra stuff on the day paying extra. I was ready to pay for this and my help to load my stuff. They made me pay one of their friends £40 for a 5 min extra job on a separate van... Ridiculous, there was plenty of room and time. We wasted time talking and walking around rather than getting my extra items. Absolute con.
- I had a massive parking space ready for them just opposite my flat. It wasn't big enough so they were sitting at the van smoking whilst I had to ask all my neighbours to move their cars just so that they could fit their gigantic van. All that space and I still wasn't able to use it. They claimed they didn't have time to load my extra plants... it took the other people literally 5 min to lead my tiny plants.
- They couldn't take me with them in the van. Never had this in my whole life and I have moved more than 10 times in the last 8 years.
- The driver told me next time I move out to call him directly...
- I could carry on...

I wouldn't be happy if any of my friends or family booked their services, and I would never ever use them again. This has been a con where I've spent £100 plus £40 in cash to their group of friends for a removal that shouldn't have cost me more than £100, no way. I am speechless.

I booked a collection and delivery today (Sun 28th April 2019), I was apprehensive being a Sunday, but they didnt "delivery"!

Haven't hear nothing at all, I tried texting nad calling the driver which got me no where.

It wasn't until I called into AnyVan that afternoon that they were able to tell me that the driver had been issue the wrong pick up day "due to system error".

They hadn't any intention of calling me to let me know though and I only found out by waiting on hold 10 minutes to speak to someone. I tried their online support but they just told me to call as their system said it was all fine!

Members of staff have said how much they have been struggling to get drivers to work for them recently! They said they could rebook it today, but it was "unlikely to happen".

They actually lied to me on the phone originally saying its a system error, but now I have requested compensation (which they are offering NOTHING) as it was down to the drivers mistake, who will be fined instead.

They have rearranged it for tomorrow meaning myself and the person the item is being collected from will have to take the day off work.

I will update this view if the service is actually provided.

Happy was quick and polite and helpful will 100% use again when I move all my stuff arrived fine and in perfect condition and good prices as well.

Extremely impressed with AnyVan's service from start to finish. I'd definitely use them again & happily recommend them.