ANTOnline

I am writing this email because ANTOnline assumes I have the product. They use FEDEX to deliver products and require a signature. I was home on day of delivery, but then I get an email from FedEx that no one was home and did not leave the package. So I thought I can just call FedEx to have them hold my package at one of their stores. Simple right? NOPE. FedEx states "Due to shipper restrictions, additional delivery options are not available for this shipment. For more information please contact the shipper." I can't manage the delivery so I can tell them what time to arrive at my home or to please hold it at the office and I will pick it up. So, I contact the shipper and ask them to please allow FedEx to hold the package at one of their locations. The customer representative that answered on 5/30/23 at 12:10pm said there is nothing he can do. He cannot change any information on my order. I explained the problem with FedEx and he repeated he couldnt help. He said, FedEx will try to deliver again the next day and if I still miss the delivery, then the product will be shipped back to ANTOnline and I will receive a refund. WTF. I don't want a refund. I want my package. Yes, I like that it requires a signature for safety concerns. But please allow the customer to manage the delivery from FedEx so we can make other arrangements. I have to go to work. They deliver during work hours and I have no idea when. This is unnecessarily stressful. If only the seller would allow FedEx to manage the delivery. I will not shop here again.

To ANT's credit they sent me a more expensive drive with a built on heatsink so I had to remove the factory heatsink off my motherboard (not my initial plan)... On the other hand the motherboard purchased from NwEg was non-functioning so at least I'm not dealing with two RMA's!

I purchased 4 Dell SE2717HR monitors from seller on Walmart.com. Monitors are advertised as 75Hz Refresh Rate, boxes show model SE2717HR, but the display settings show SE2717H/HX with a 60Hz Refresh rate. Seller has not responded to any of my 3 emails requesting clarity and assistance. Returning all 4 opened boxes to Walmart.

Antonline was sketch when they announced next-gen preorders; review online were terrible, and I was fully expecting to have an awful experience, especially after the first wave crashed before the site even went live and all the consoles went to bots.

Then, within that first week, I saw people on social media contacting support and being granted the boy preorders which were being cancelled. These people went through every single transaction and cancelled every single bot order, one by one, and then fulfilled as many genuine orders as they could. They did the perfect thing to counteract bots - if you can't prevent them at first, cancel their orders and then try again in a way that is inaccessible to mass scalping. By opening these orders again and *not advertising it*, but instead operating by word-of-mouth and offering a sale to customers who reach out, they did the best out of any retailer.

I'm gonna be honest, I don't know what purpose Antonline will really serve other than console drops. They dropped the PS4, and they obviously survived until 2020, so maybe it's a niche for other people. Regardless, this review is about my PS5 order process, and it was ultimately fantastic. Shipped and arrived for launch day, too.