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The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
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August 2020, I ordered several blouses from Annie Cloth. They were poorly made, had lots of extra thread, and fit poorly. I asked for instructions for my return. They tried to get me to keep the clothes for a discount. I refused (what good are poorly made clothes?). August 28,2020 I took the package to UPS using their instructions. Today, March 18,2021, the package of Annie Cloth clothing was returned to me with no explanation.
On February 2 I ordered three printed shirts I received the shirts within two weeks. I usually wear a size 16/18 but I like my clothes a little big I don't wear them tight. So I ordered size 3X. The clothes were all tight across my breasts. I have been trying to return these three shirts and I cannot get a hold of any one despite repeated attempts. Order #HBOBB******* 2-11-21
My new jacket arrived, I loved receiving it and it is pure love at first sight, it is super soft and very warm, its size is unique, since it does not have buttons and pleats, it adapts to all bodies, and then the combination of white and gray, it's super cute. I do not know if this year they will be very fashionable but I do not care, it is worth buying.
Greatly enjoyed My shopping experience. The selection is almost Overwhelming, there's just such a huge selection.
Greatly enjoyed My shopping experience. The selection is almost Overwhelming, there's just such a huge selection.
I tried to add a review on their site after I was unhappy with a purchase and it would not let me. This leads me to believe that most of the reviews are false. Especially since most are five stars. My review would have been a three star. Why? A. The blouses I purchase were indeed pretty, but the sizes were all off. I normally wear a large and ordered XL just be sure and they were way to small. One of the items looked like a child's large. I was also going to give a three star because I liked the material and the colors were vibrant, but was going to warn consumers that sizing was not right. I now give them one star for two reason. One they will not let me do a review (very suspicious). 2. The return policy is awful. They don't let you just trade for a larger size. You can take a refund, but have to ship it back to China which incurs an international mailing expensive that makes it impractical to send back. (plus months to get a refund). They then offer you a 15% refund so you have the clothes altered instead of return them, which to me means that they are giving you an additional discount on the clothes because they are of no use to you. I don't care for a company that does business like this, and will not do business with them again. I will in the future read return policies more carefully before buying from a company.
I loved the clothes from this boutique on the web, definitely recommended, in my opinion they are much more reliable than other places or physical stores.
Great, I received an excellent treatment from this website when I bought my new blouse, soon I will order again, thank you very much for everything
I contacted customer service about the shoes that did not fit me and they were wonderful with no problem to satisfy me with the return.
A wide variety of clothes and accessories in this online boutique. I have very small feet and it is the only website that offers hundreds of options for sandals in my size.
The clothes are the best and there is a wide variety of clothes to choose from. There are great deals and great free items. Although there are some garments that are small as they are based on the average body shape.
Received wrong color. Sizes listed (measurements cited) were completely wrong l. Customer service is useless. "So sorry for inconvenience " Do not waste your money on Anniecloth!
I bought a lot of clothes on this website and they are the favorites of my entire closet... I recommend this clothing store on the internet!
I'm pretty sure all the good reviews are fake because this store is not reliable, the actual products do not at all match the picture and the sizing is not consistent either, they won't refund you due to their final sale policy, despite the product being obviously defected
I ordered several shirts and a beanie from them. Most of the material is cotton polyester blend even though the website said cotton. I liked the sweater I ordered and it looked like it did in the picture. Some of the other items do not. One shirt was supposed to have a scalloped neckline and hem. It looked really cute in the picture on the website. It also looked more fitted. The shirt I received was straight cut and did not have any scalloping. That changed the whole look of the shirt. Not so cute. I also ordered a beanie from the website. The beanie had granny squares around the brim and different colors from dark to light from the brim to the top. What I received was a brown and green beanie with a snow flake design around it. It didn't look anything like what I ordered. I contacted customer service to see if they would send me the one that was pictured. After 15 emails, I finally gave up. They told me they didn't send the wrong hat it was within the normal color range. And I could not return it because it was a final sale item. They were not helpful. I will never order from them again.
Ripped me off! Annie Cloth!
Also ordered from NORA CORA THEY RIPPED ME OFF TOO! TURNS OUT, SAME CO.!
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.